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Street Address Morning Glory Lane
Medina, OH Street Address
PHONE NUMBER AVAILABLE
PROFILE SUMMARY
Experienced Executive Administrative Assistant proficient in many office procedures. Multi-tasked, detail oriented, self-motivated with excellent communication, interpersonal and organizational skills. Established customer service skills, with emphasis on customer satisfaction. Excellent detailed emphasis on thorough event management, to include corporate sponsored functions, employee recognition, and holiday parties. Duties include working knowledge of Microsoft Word, Excel, e-mail, payroll, Workers Compensation, Health Benefit Programs, and various other elements of Human Resources. Abilities in generating routine office communications, scheduling, union and non-union policies/procedures, vacation schedules, work schedules, and maintenance of personnel files/training files.
WORK HISTORY
Fresenius Medical Care of North America August 1, 2005 June, 2009
Clinic Secretary
Handled reception desk while managing office, to include daily intake of patients, invoice processing, routine events of dialysis center, managed personnel needs, maintained supplies and office equipment, clinic s internal and external communications, handled many government sanctioned requirements, etc.
American Airlines, Inc. March 1, 1976 October 2, 2004
Assistant to General Manager 2/17/96 10/02/04
Aided General Manager in day-to-day, all-inclusive, airline operation. Monitored daily on-time performance of scheduled flights, prepared necessary reports mandated by U.S. Government and City of Cleveland, Human Resource demands, and elements of Customer Service. Event Management for all corporate activities to include executive meetings, major hiring events, annual Christmas Parties for employees and children, family summer picnics, clam bakes, Take Our Daughters to Work Days, reverse raffles, union meetings, employee recognition dinners, etc.
Secretary Passenger Services Department 1/13/82-2/16/96
Records Clerk Automotive/Facilities Maintenance Department 3/1/76-1/12/82
Oberholtzer & Oberholtzer April, 1972 February 28, 1976
Legal Secretary
Prepared and filed various legal forms involving civil, criminal and domestic cases in both Common Pleas Court and Municipal Court. Maintained attendance records for entire staff and established timely calendar in managing all collection accounts handled by firm.
EDUCATION
Kent State University Two-year Office Administration Program 1969-1971
Medina County Vocational Center Basic Computer Training 1994
PROFESSIONAL INTERESTS & ACTIVITIES
American Airlines Employees Recreation Association
Secretary for 17 consecutive years 1976-1993
Assisted with the organization/planning of many employee functions, ie.; clam bakes, summer picnics,
Christmas parties for adults/children, reverse raffles, etc.
Executive Women s International
American Airlines representative 1996-2001
Attended monthly meetings and participated in philanthropic events throughout the greater Cleveland
Area, ie.; literacy drives, Halloween Parties for inner-city schools, internal fund-raisers sponsored by EWI, etc.
United Way/American Cares Campaign
American Airlines Cleveland coordinator 1996-2003
Take Our Daughter s To Work Day Coordinator
American Airlines Cleveland Coordinator 1995-2002
Created a diversified program for daughters in attendance.
COMPUTER SKILLS
Basic Sabre Groupwise IPayables Kronos
Excel Microsoft Word Power Point
SAP StAAr Sharp
AWARDS RECEIVED
The Above & Beyond Award 1986
-Nominated by co-workers at American Airlines for outstanding job performance
Customer Comes First Award May, 1995
-Recognized by management staff at American Airlines for outstanding customer service
Perfect Attendance from 1988 2004 (16 consecutive years)
REFERENCES AVAILABLE UPON REQUEST |