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Click here or scroll down to respond to this candidateCandidate's Name
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Application Support Analyst
Result-oriented Analyst offering diverse experience for over 6 years in areas of application support, maintenance, user recertification and system upgrades. Direct system support for end users throughout the US, UK, Asia Pacific regions. Effective in analyzing root cause, resolving both user and system issues, audit controls and testing system upgrades and disaster recovery. Driven to provide support and work collaboratively as part of a team.
PROFESSIONAL EXPERIENCE
Fidelity National Informational Services 2011 - 2017
Application Support Analyst
Provide front line support for global financial applications mainly COTS general ledger system and ancillary products
Enhance the user experience by resolving issues, reviewing application logs, recreating user errors and improving processes
Investigate potential issues, conduct root-cause analysis, and work with cross- functional departments to establish a timely, and complete solution
Provide technical support for Global Information Technology Helpdesk 20 per
day.
Front end support for Disaster Recovery for all accounting systems
Creates administrator and user guides for accounting applications
Ensure adherence to governance requirements by ensuring appropriate access approvals and performing monthly and quarterly for 700 user system
recertification
Support testing and deployment of production applications post-development, database changes and patching
New user setups, role permissions, profile updates and user terminations
Install and update the Citrix receiver to optimize performance
Accounts Payable Specialist 2008 2011
Handled daily A/P processes; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions
Maintained adherence to corporate, accounting and GAAP standards
Direct contact to the business offices and vendor/suppliers for escalations, emergency payments and or providing payment confirmations.
Renegotiated payment terms with dozens of suppliers/vendors to avoid disconnections or interruption in services
Processed month end accrual both manually and automated in Helios
Candidate's Name
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Family Services, Mt. Holly, New Jersey 2005-2008
Consumer Transportation
Transport patients to and from residents to daily programs and ensure consumer safety and confidentiality.
First Aid, Nonviolent crisis intervention and CPR certified.
Record daily reports for time and attendance, as well, as vehicle maintenance.
Direct client relations between consumer and caseworker
Nestle Waters North America, Pennsauken, New Jersey 2003 - 2005
Route Sales Representative
Provide Home and Office delivery for over 950 customers throughout a 15day schedule and maintain a record of deliveries.
Prepare order form and sales contracts for setting up new acquisitions, as well as, rental customers. Also maintain delivery of the correct product and bottle count for each costumer.
Assign sequencing new customers through an automated system. Providing directions to each location.
Applied payments received to accounts and provide daily reports for account reconcilement
ADDITIONAL RELEVANT EXPERIENCE
Accounts Payable Representative Regulus Group LLC, Philadelphia, Pennsylvania Assistant Financial Analyst CoreStates Financial Corp., Westmont, New Jersey
SKILLS
Sun v5, Vision 6 for Sun v5, Citrix, Active Directory, B4B, Helios, FlowCentric, Intellimatch, SAP, Solomon IV, Acclaim, Peachtree Complete Accounting, Hyperion Accounting, MAS 90, Microsoft Access, Word, Excel, PowerPoint, Paradox for Windows, Lotus 1-2-3, Best FAS
EDUCATION
North Carolina Central Univ.
Certificate in Computerized Accounting, Cittone Institute |
