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Candidate Information
Title Medical Customer Service
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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ISTORY

SKILLS

SUMMARY

WORK H
10/2016 to Current

04/2015 to 06/2017

11/2013 to 04/2015

KANDISHA WARREN
637 East Woodlawn Street, Philadelphia, PA 19144
Home: PHONE NUMBER AVAILABLE - Cell: PHONE NUMBER AVAILABLE - EMAIL AVAILABLE

Time Management Expertise in invoice and payment
Medical Terminology transactions
Health Information Management Strong in MS Access and Excel
MS Office proficient ICD 10 Coding
Insurance policy coverage knowledge EMR software knowledge

Health Administration position with background in billing and collections, records
management and maintenance and appointment setting. Desires a role in a medical office
environment.

Patient Account Representative
Roxborough Memorial Hospital
Identifies problem accounts with payors; investigates and corrects errors, follows-up
on missing account information, and resolves past-due accounts.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures
contained in outpatient medical records.
Register patients, change patients admission status in Wellsoft/CPSI computerized
system.

Patient Access Representative
University of Penn Medicine(Temp)
Answers telephone and either responds to inquiry, directs caller to appropriate
personnel, or initiates a triage slip for response by medical personnel.
Schedules appointments and enters appointment date and time into EPIC
computerized scheduler with a high rate of accuracy.
Collects payment from patients, applies payments and adjustments to patient
accounts in the computer system, and reconciles daily cash reports.
Prepared patient charts, pre-admissions and consent forms as necessary.

Patient Service Representative
to
to
to
10/2008
DUCATION

07/2013

12/2012

03/2012

E
4/2008

10/2013

07/2013

09/2012

to 07/2011

Einstein Hospital (Temp)
Provides excellent customer service; treats patients and coworkers with courtesy and
discretion.
Schedules appointments and enters appointment date and time into Emdeon
computerized scheduler.
Collects payment from patients, applies payments and adjustments to patient
accounts in the computer system, and reconciles daily cash reports.

Receptionist
Temple University Hospital (Temp)
Register new patients and updates existing patient demographics by collecting patient
detailed patient information including personal and financial.
Assisted in the maintenance of medical charts and/or electronic medical record
(filing, Op Reports, test results, home care forms).

Clerk
Children\'s Hospital of Philadelphia (Temp)
Coded inpatient charts at a rate of 20 per hour or 160 per day.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Diligently filed and followed up on third party claims.
Responded to correspondence from insurance companies.

Medical Secretary
Drexel College of Medicine (Temp)
Compile and record medical charts, reports, and correspondence, using typewriter or
personal computer.
Schedule and confirm patient diagnostic appointments, surgeries and medical
consultations in EPIC computerized system.

Patient Registrar
Thomas Jefferson University Hospital
Verify insurance, retrieve patient referrals from Navinet.
Reconcile and process daily IDX Batch to billing.
Prepared patient charts accurately and neatly for the clinic.
Schedule established and new patient appointments in IDX.

CPR Certified: Certified Medical Assistant
Pennsylvania Institute of Technology CMA - Philadelphia, PA
Certified Medical Assistant

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