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Click here or scroll down to respond to this candidate287 Elm Street Apt A10
Windsor Locks, CT Street Address
Cell: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
Candidate's Name
Objectives: To find a challenging position within a progressive and fast paced environment that will utilize my customer service background, organizational and time management skills.
Abilities:
Communication: The ability to communicate with clarity both orally and in writing
Learning Orientation: Accepts responsibility for personal and professional development
Change Mastery: Embraces change
Quality : Continuously makes an effort to exceed expectations of a company and customer
Innovation: The ability to see opportunities for change and implement them when appropriate for the benefit of the company
Education:
Johnson & Wales University Providence, RI
Associate of Science degree in Fashion Merchandising May 2005
Bachelors of Science degree in Entrepreneurship July 2007(approx 4 courses to complete)
Work Experience:
5/1/2017 Present Unauthorized Absence Case Specialist, Metlife Bloomfield CT
Initiates unauthorized absence process for employees who remain out of work but not on an approved leave of absence
Communicates with claimants, doctors, nurses, employers, and attorneys to gather information relevant to assessing, analyzing and rendering decisions based on the provisions of the policy in order to cancel the unauthorized absence
Articulate and document my rational and refer back to the STD team for management
1/20/15 4/30/2017 Short-Term Disability (STD),MetLife Bloomfield, CT
Communicated in a timely and accurate manner with claimants, doctors, nurses, employers, and attorneys to gather information relevant to assessing, analyzing and rendering decisions based on the provisions of the policy on approximately 90 100 Short-Term Disability (STD) claims
Articulating and documenting my rationale for claim direction
Utilizing tools independently and accurately to identify work to be completed across entire claim block; prioritize what requires more immediate work
Developing an action plan and identifying the Likely Claim Progression including identifying the return to work potential.
Utilizing judgment and problem solving capability about what resources to involve on each claim (including clinical staff), gain resource perspectives based on resources area of expertise, and then render a decision as the sole owner of that claim.
07/2011 1/16/2015 FMLA Case Manager, MetLife Bloomfield, CT
Intake and provide service on new and existing FMLA standalone claims
Adhere to HIPPA, Federal, State, and Company policies and procedures
Determine eligibility for FMLA standalone and concurrent leave during intake calls
Promptly review new FMLA standalone leaves and send notices within timeline standards (customer inquiries, phone calls, emails, and letters)throughout the duration of a leave
Make leave decisions approve or deny FMLA standalone leaves along with TAM leaves (Bereavement, Jury Duty, Military, Paid Parental Leave, and Personal Leave
Mentor to new hires
09/08 03/011 Project Assistant, State Education Resource Center Middletown, CT
(Layoff due to budget cut)
Answered, screened and transferred inbound calls
General clerical duties including photocopying, faxing, emailing, and mailing workshop flyers and distribution pamphlets
Planned location and times for team meetings
Prepared agendas for team meeting
Recorded, transcribed, and distributed minutes at team meetings
Coordinated and maintained schedules of 3 Projects Coordinators and 1 Team Coordinator
Maintained demographic records of incoming calls
Maintained office supply inventories
Opened incoming correspondence
Registered participants for workshops and conferences
Prepared handouts for workshops and conferences
References Available Upon Request |
