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Title Manager Customer Service
Target Location US-GA-Pooler
Email Available with paid plan
Phone Available with paid plan
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Customer service, high volume calls, data entry, management, HIP Savannah, GA

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Candidate's Name
Street Address  Gentry Street
Pooler, GA Street Address
Phone: PHONE NUMBER AVAILABLE
Cell: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE

Career Objective: To obtain a position in Finance, Logistics or Distributions fields where I can utilize my experience, which consists of being detail-oriented, analytical skills, problem solving techniques and solid management skills. To put the skills I have learned with obtaining my BBA in Economics and MBA in International Business to use.
Summary: Excellent interpersonal/Communication skills that consist of teamwork, problem solving, negotiating and organizing. An individual who works well with others and as an independent worker who can handle multiple projects on the job, and takes responsibility for a project from concept to completion.
Education:
Strayer University: MBA (Concentration International Business) September 2012.
B.B.A. in Economics (Emphasis International Business and Minor: Political Science).
Georgia Southern University May 2000.
Honors: Golden Key International Honor Society
Computer Skills:
Microsoft Office Suite, Windows XP, Type 50 wpm, NWA Analyst
Software, Lotus Notes, WinSpc, Advantage Dashboard, Yard Advantage, Web Wise, Hudd System, Wal-Mart Retail Link, Corridor, SAP, Avointe.

Work History:

FEDEX (P & D Coordinator Manager Part-time) Savannah, GA June 2017- Currently

- Serves as a Champion for FXG s Safety Above All Culture and supports all related initiatives
-Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
-Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department
-Manages the company s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements
-Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files
-Ensures compliance with Company policy and federal, state and local regulations
-Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements
-Communicates and discusses contractual changes and issues with Authorized Officers or Business Contacts of Independent Contractors/Independent Service Providers. Holds ICs/ISPs accountable to the terms and conditions of the applicable agreement
-Assists Customer Pickup Coordination and Customer Service in resolving P&D issues
-Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts
-Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
-Conducts safety meetings with employees, leads safety committee for P&D, and ensures safety inspections are completed
-Promotes safety by conducting voluntary safety meetings for ICs, ISPs and temporary agencies and their employees.
-Participates in the development of and responsible for administering company safety strategies and programs.
-Ensures completion of BCSA tests, action planning and appropriate follow-up to ensure compliance
-May direct the station s sort operations if dedicated management resources are not available
-May be involved in managing Linehaul schedules and plans for station sorts to maximize capacity, minimize partial trailer loads, and ensure service integrity if dedicated Linehaul management resources are not available

Select Source @ NRS Logistics/Dorel Furnishing (Onsite Logistics Manager) Savannah, GA Aug 2016   Currently

-Manage hiring, training, and development of staff.
-Oversee recruitment and onboarding of drivers.
-Delegate tasks to staff and provide guidance / support.
-Oversee the management of 70 to 90 employees on two shifts.
-Monitors all purchase ensures proper vendor insurance coverage.
-Handle all payroll and time for employees.
-Handle all coaching and disciplinary action dealing with employees.
-Identify, Implement and manages strategies to improve operational performance.
-Research, complies and prepares written analysis for each contract evaluation.
-Analyze operational data and trends in order to guide decision making.
-Analyze operation spending to identify cost savings opportunities.
-Lead and deliver projects as assigned.
-Plan daily and short term workload.
-Participate in strategic planning.
-Manage staffing and workload levels to ensure efficient resource allocation.
-Work with the General Manager to establish goals and set clear expectations.
-Provide staff with ongoing feedback and performance reviews.
-Monitor team attendance and addresses areas of concern.
-Teach company policy and procedures to staff and ensure adherence.
Select Source CLG @ Gulfstream Aerospace (Logistics) Savannah, GA Jan 2016   Aug 2016
- Primary function besides being the delivery driver my jobs consist of auditing, verifying and receiving of the parts at the Gulfstream facility.
- Duties have included working with the Gulfstream staff in MSRC area helping with auditing, packing and shipping of FedEx and DHL packages.
- Duties have included working in the shipping department pulling parts using a pick ticket for shipments either they were going enterprise transfers, regulator shipments or sterling orders that need to be picked and shipped out fast as possible.
- Duties included working the Gulfstream staff with auditing and verifying parts for the proper paper work and damages that are being ships to the new facility.
- Duties included loading the box or flatbed and checking the load by the information on the BOL.
- Duties included loading and unloading the freight once I arrive at new facility with a forklift and placing the shipments of material and parts to the right location.
-Transferring the audit sheet information and inputting the information into Gulfstream inventory system called Corridor.
-Project was only for 8 months.

Kelly Service Gulfstream Aerospace (Dispatcher 2) Savannah, GA Apr 2015- Dec 2015

-Release, interpret and track status of route cards, material request forms, or MES to ensure accurate movement of materials.
-Ensure proper request is placed for replacement material such as scrap, DMT or miscellaneous issues. Maintain hardware areas to include identifying shortages.
- Responsible for tracking kits and / or parts requested by department to the schedule. Maintain kits per log; ensure request is placed within time limits.
- Process all unplanned demand orders within appropriate inventory system for picking of material and expedite to using department.
- Provide customer support to mechanics within assigned department and cover other departments as needed.
- Monitor/Work PCOs (Product Change Orders) or Engineering notification to expedite changes to the manufacturing build schedule.
- Perform all Point of use processes to include requesting, Q stamp inspection and delivery of material to using department per manufacturing schedule. Participate in Lean manufacturing processes and capable of completing lean training.
- Operate company vehicles, forklifts and / or gas/ electric carts as required.

KFC (Management Trainee) Pooler, GA Dec 2014   Apr 2015

-Delivering quality products within company standards for speed and accuracy.
-Maintain a clean, neat and well-stocked area to ensure food quality.
-Serving food that meets KFC quality and safety standards.
-Perform job duties and responsibilities in a fast-paced and hectic environment.
-Responsibility for preparing and cooking items offered by the international fast food chain.
-Following company guidelines, a Kentucky Fried Chicken cook must make a large quantity of food products for customers that come through the restaurant each day. In addition to cooking, kitchen employees perform several other duties which include taking orders from customers, working the drive-thru window, and cleaning the dining area and kitchen.
- Learning how to order product from suppliers.
- Create the work schedule for the employees.
- Open and closing cash procedures for the restaurant.
-Monitors all purchases.

Lowes (Non-CDL Delivery Driver) Savannah, GA Feb 2013   Jan 2014

-To apply basic mathematical concepts such as adding, subtracting, multiplying, dividing
and knowledge of weights and measurements.
-Understand and respond appropriately to basic customer and employee inquiries.
-Have the knowledge and skill to operate all store equipment such as LRT, telephone, paging system, copiers, fax machine, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jackets, electric lifts, etc.
-Read maps, follow specific delivery directions and instructions, to determine cost efficient routes and time efficient scheduling of deliveries.
-Anticipates, recognizes and responds to change by innovative problem solving.
-Meet physical qualifications for CDL or non- commercial driver s license as appropriate and also work in both inside and outside environmental conditions.
-Developed the delivery schedule that would be more cost efficient and cost saving for the company.

Georgia Pacific (Logistics Coordinator) Logistics Department Rincon, GA Apr 2010   Jan 2012

- Handle a wide variety of production and material handling functions in your assigned building for the different paper producing machines using a clamp truck or straight forklift.
- Responsible for supporting and assistant plant supervisory, production and / or material handling personnel while concurrently developing skills in support of company operations.
- Learns safe and appropriate material handling procedures which includes the new Safe Start program started up by Georgia Pacific management.
- Cut all cores to exact measurement for the large paper and tissue machines which are five of the largest in the world.
- Unload and Load all trucks for shipping and delivery purposes.
-Handle making sure that the core stays neat and organizes.
-Responsible for coming up with new ideas that will improve the day to day operation of the business but also make the plant safer.

Schneider Logistics (Logistics Supervisor) Savannah, GA Feb 2006   May 2009

- Supervises approximately 80 personnel and operations on the shift.
- Extensive knowledge of the organizations processes and equipment.
- Reports all process and equipment problems to the Distribution Center Manager.
- Train, evaluate, and review all employees.
- Organizes work tasks for smooth operations.
- Used a clamp truck or a straight forklift to unload containers and trucks both on the shipping and receiving side.
- Ensures strict adherence to established policies, rules and regulations, and procedures.
- Verifies correct identification and warehousing of products.
- Distributes production reports as required to the Manager.
- Handle the labeling of boxes for our Wal-Mart Customers.
- Supervises loading and unloading of trucks and verifies that paperwork is correctly signed.
- Ensure safety of all employees and housekeeping of the area and adhere to meeting
production quality and quantity standards on the shift.
- Completes run production sheets, P&L s and other reports.
- Monitor and verify accuracy of time and attendance reports.
- Promote positive image of the Company both on and off job.

Glit-Microtron (Quality Auditor Supervisor) Wrens, GA Oct 2004   Jan 2006

- Supervise and train 80 people in the brillo, surface prep, sand screen, cutting and packaging
departments.
- Conducted inline parameter & finished product sampling to ensure compliance to specifications.
- Conducted daily process audits to ensure all production lines perform in accordance with the good run settings and were within the limits of the critical process settings.
-Conduct pre bid meetings.
-Executes purchase orders and contracts.
- Developed internal and external audits to ensure compliance to ISO 9001 standards.
- Developed sampling plans in Winspc & NWA to monitor trends in waste, productivity, performance parameters & compliance to the specifications.
- Experienced with product trials & qualifications.
- Utilized Process Engineer skill set to reduce variability on production lines & achieve all critical process variables.
- Responsible for equipment calibration & development of calibration protocol.
- Conducted quality at the source audits, trials & vendor qualifications to ensure 1st quality raw
materials were qualified & purchased.
- Certified shipments for overseas transportation through certificates of analysis & conformance
to the AQL plan (acceptable quality level).
- Proficient with state of the art statistical process control programs (NWA & Winspc).
- New Product Development   assisted in line trials & qualifications of new products. through all
phases of the qualification process (stability, capability, verification & certification).
- Instrumental in the reduction of material usage variance through the use of statistical process
control programs & product sampling.
- Developed outbound inspection plan & inbound sampling plan.
- Worked with sales department on the goods and services for our overseas clients.

SunTrust Bank (Financial Service Representative 3) Savannah, GA Jan 2002 - Oct 2004

-Handle all assistant manager duties and supervise the entire branch staff.
-Answer customer questions and investigated and correct errors.
-Developed product and loan knowledge while performing basic sales functions.
-Handled all head teller duties and oversee all monetary audits.
-Trained, evaluated & developed associates to achieve optimal performance levels.
-Utilizing resources to conduct effective consultative client conversations
-Providing financial solutions that meet client needs such as deposit and credit and including all product and service lines.
-Referring to other line of business partners for additional business growth opportunities. Partners include, but are not limited to: Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services.
-Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct.
-Focuses on all client segments serviced through retail Branch Banking network through: Branch teammate, Client Referrals and Branch book of business Telephone calling activities.
-Ensures compliance with internal controls, operational procedures and risk management policies.

References: Available Upon Request

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