Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-IN-South Bend Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Dedicated customer service representative with 6+ years of experience whose focus is on customer satisfaction and company commitment
SKILLS
Exceptional communication skills MS Windows proficiency Quick learner Strong client relations
Multi-line phone talent Complaint handling & resolution Customer service management
WORK HISTORY
Garage Attendant
GENESIS NETWORKING/AT&T Aug, 2011   Present
  Trained GA staff in job policies and procedures
  Scheduled, assigned and tracked Gas such that all client s U-verse garage locations are adequately staffed to meet daily workload demand
  Periodically inspected/audited GA work performed, identifying problem areas and escalating to Regional Manager as appropriate to ensure program quality and productivity targets are achieved
  Validated and approved GA weekly timesheets and mileage charts
  Used computer email application to send daily/weekly Job Activity Reports, Time Reports, Mileage Reports and other data and information as required by Genesis Regional Manager
  Assisted management in documentation, investigation, cause determination and preventive/corrective action development and implementation on reported quality issues for continuous improvement in areas of productivity and cost reduction
  Logged information and retrieved reports from computerized data management systems Customer Service Representative
ALLIANCE COMMUNICATIONS May, 2011   Sep, 2012
  Promptly responded to customer inquiries
  Handled and resolved customer complaints
  Obtained and evaluated all relevant information to handle product and service inquiries
  Provided pricing and delivery information
  Performed customer verification
  Set up new customer accounts, processed orders, forms, applications and requests
  Directed requests and unresolved issues to the designated resources
  Kept records of customer interactions and transactions
  Recorded details of inquiries, comments and complaints
  Prepared and distributed customer activity reports
  Maintained customer databases
Teacher Aide
SOUTH BEND COMMUNITY SCHOOL CORPORATION Oct 2009   Jun 2010
  Kept classrooms clean by sterilizing and disinfecting children s toys and surfaces
  Maintained daily records of children s individual activities, behaviors, meals and naps
  Assisted in preparing reports and paperwork for parent-teacher conferences
  Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
  Relieved the classroom teacher during breaks
  Maintained head count and attendance sheets
  Graded tests and papers and recorded grades for teaching staff
  Assigned homework assignments and quizzes and wrote corresponding keys EDUCATION
Associate of Applied Science: Business Management Current Ivy Tech Community College   North Central Campus South Bend, IN