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Click here or scroll down to respond to this candidateCandidate's Name
Street Address H: PHONE NUMBER AVAILABLE C: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
PROFESSIONAL SUMMARY
Professional Executive Assistant offering versatile office management, marketing skills, coordinating
complex travel arrangements and administrative support for executive-level staff. In addition to my current
positions, have experience in Hotel Management for 12 years and Retail Management for 13 years and I
owned my own business in the Tour and Travel Industry.
SKILLS
Dedicated team player Highly organized
Event planning Strong verbal communication
Excellent time management skills Creative problem solver
Microsoft Outlook, Word and Excel Strong client relations
Exceptional telephone etiquette Multi-line phone talent
Excellent planner and coordinator Medical terminology knowledge
Adherence to high customer service standards Conference planning
WORK HISTORY
Facility Liaison and Events Coordinator, 04/2012 to 08/2017
First Call Ambulance Service, Inc. Nashville, TN
Effective liaison between customers and internal departments.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Promptly responded to inquiries and requests from customers.
Managed work flow to meet or exceed quality service goals.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard
goals.
Executive Administrative Assistant, 06/2007 to 04/2012
First Call Ambulance Service, Inc. Nashville, TN
Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning
of trips.
Compiled and analyzed sales and marketing reports.
Supplied sales and marketing support to our sales force and ordered all promotional items
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Created expense reports, budgets, filing systems and contracts
Conducted research to prepare, gather and proof briefing materials, agendas and documents for all
executive-level meetings.
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Processed travel expenses and reimbursements.
Researched, proposed and implemented vendor services to decrease costs to organization.
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual
staff development forum.
Administrative Assistant, 01/2007 to 06/2007
First Call Ambulance Service, Inc. Nashville, TN
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Organized all new hire, security and temporary paperwork.
Answered and managed incoming and outgoing calls while recording accurate messages.
Screened applicant resumes and coordinated both phone and in-person interviews.
Ordered and distributed office supplies while adhering to a fixed office budget.
Planned and coordinated materials for board meetings, committee meetings and staff events as well as any
catering needed
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Medical Billing and Collections Specialist, 05/2005 to 01/2007
First Call Ambulance Service, Inc. Nashville, TN
Correctly coded and billed medical claims for various hospitals and nursing facilities to include hospice and
special events
thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and
knowledge.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical
documentation.
Verified patient's eligibility and claims status with insurance agencies.
Diligently filed and followed up on third party claims.
EDUCATION
High School Diploma:
Deer Creek High School - Edmond, Ok
2 year Certificate: Drafting and Architectures,
Francis Tuttle Technology Center - Oklahoma City, OK
1 year Certification: Medical Assistant,
Francis Tuttle Technology Center - Edmond, OK
VOLUNTEER ACCOMPLISHMENTS
Junior League - Greenhill\'s location
West Nashville Sports League |
