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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Project Manager
Construction and Information Technology Professional with an extensive record of achievements that include: (1) Regulatory compliance software projects requiring security clearance based on government standards; (2) managing as many as 265 retrofit and new construction projects throughout the U.S. simultaneously; (3) directing and completing a $29 million construction project eight weeks ahead of schedule; and (4) designing IT system layouts, installing hardware and software, and training staff during 75 ground up projects in one year (5) managing over 200 subcontractors nationwide simultaneously, (6) Implemented Internet Presence Plan using Vendors, SEO, website reconfiguration, Twitter, Facebook and LinkedIn . Additional strengths include:
Coordinating and directing all aspects of construction and renovation projects, including general contractor hiring and supervision, vendor selection, construction, scheduling, materials planning, job costing, budget development and administration, project tracking, and final inspection.
Monitoring project progress, controlling costs, and ensuring project completion on time and within budget, contract analysis, daily accounting operations, and process improvements.
Serving in project management roles that have involved full life cycle development (SDLC) of IT systems/applications that were used internally to support business growth.
Leading systems and application development following regulatory compliance including HIPPA, FBI, D.O.C, projects from conceptual stages through implementation, integration with existing business processes, troubleshooting, end-user training, and maintenance.
Education & Certifications
UNIVERSITY OF PHOENIX
Bachelor of Science, Major: E-Business (2004)
AMBERTON UNIVERSITY
MBA Candidate, Major: Strategic Leadership, Project Management Professional (PMP) (2018)
CJIS Level 2, Basic Cyber security, One Comcast Leader, Customer Service Certification (Fred Pryor), Microsoft Excel Expert, A+ Certified, Network +Certified, CAT 5 Certification, Adobe 8Professional cert., Project Management Certification (Fred Pryor), Xerox Doc-u-tech certification
Computer Skills
CJIS (Level 2), NCIC, Basecamp, Active Directory, Smartsheet, SAP, SDLC, Big Commerce, 3dCart, Volusion, Cisco VPN, SEO, Remedy, Social Media Outlets, Website Tonight, Point of Sale Integration, Lotus Notes; SharePoint Server; Blackberry Server, Veritas, Visual Basic; Server 2003, 2008, 2012 ; SQL; CCNA, Microsoft Office Professional; HTML & Webpage Design; TCP/IP; DNS; DHCP; WINS, WLAN,WEP, Kronos, ADP, Microsoft Project, Access, Excel Expert, PeopleSoft; QuickBooks, Peachtree, Cisco LAN/WAN/Telephony, .NET Environment, ASP.NET/ASP Classic, Java, Visual Basic, C++, VMware Virtualization
Professional Experience
April 2016 Present SECURUS TECHNOLOGIES Knoxville, TN
Diligent project manager offering a proven record of success leading all phases of diverse technology projects; and computer programming and business finance experience.
Business Analyst; planning and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
Knowledgeable in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.
Candidate's Name
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November 2012 April 2016 COMCAST UNIVERSAL Knoxville, TN
Responsible for providing supervision for technical support department for Comcast internet, phone, & video problems. The core functions of this position include project management, strategic and tactical planning, data analysis and reporting, standards development and reporting, policy development and enforcement, and technical assistance for end-user devices and associated resources with an emphasis on customer service functions.
Supervisor, Technical Support:
Maintained office efficiency by sustaining and monitoring a weekly tally of staff hours, precise attendance records, and employee schedules for 200 employees
Communicating courteously and pro-actively to learn customers short term and long term needs and understand issues from customers position
Improving customer satisfaction by handling difficult situations via Escalations with irate customers and diffusing them professionally without further intervention
Change management agent for Corporate Initiatives via weekly meetings
Monitor team KPIs (Key Performance Indicators) daily; coaches and develops remediation plans as needed to ensure team members meet KPI objectives
March 2011 July2012 GRIBBLE, CARPENTER & ASSOCIATES, PLLC Maryville, TN
Direction and oversight involving the creation of the company systems ranging from the website, to SEO, and Social Media Outlets
Director of Media & Technology:
Designing, implementation, and facilitating annual marketing plan for the firm. Supporting and facilitating development and implementation of section business/marketing plans.
Planning and administration of the firm s Marketing Operations budget;
Overseeing the Charitable Contributions Foundation.
Organizing and implementation client relations including:
Client satisfaction surveys
Client development activities
Client skills training
Special events
Supervising firm s RFP protocol process including soliciting RFP s from desirable prospective clients and writing proposals for new business; participate in planning and presentation sessions, when assigned.
Increasing business development results and client retention rate
Focus limited marketing time and scarce resources on the activities that are most likely to lead to new engagements
January 2010 March 2011 CONCORD PROFESSIONAL SERVICES Knoxville, TN
Project Based work responsible for the integration of the company systems to the website, delivering E-Commerce strategy within the business.
Responsibilities and achievements include:
Senior Recruiter:
Led the creation of a recruiting and interviewing plan for each open position.
Efficiently and effectively filled open positions.
Conduced regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
Developed a pool of qualified candidates in advance of need.
Researched and recommended new sources for active and passive candidate recruiting.
Build networks to find qualified passive candidates.
Posted openings in newspaper advertisements, with professional organizations, and in other position appropriate venues.
Utilize the Internet for recruitment.
Candidate's Name
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October 2008 January 2010 Three Contract projects
LLOYD STAFFING New York, NY/ Knoxville, TN
SCOTT COMPUTERS & RECYCLING Knoxville, TN
FELKNOR VENTURES (Topsy Turvy) Knoxville, TN
Project Based work responsible for the integration of the company systems to the website, delivering E-Commerce strategy within the business. Contract assignment for HIPAA medical records Retrieval Company based in New York; Project Based work including network administration and project implementation while communicating efficiently with clients and management to provide technical support via a retail store including managing operations from open to close.
Responsibilities and achievements include:
E-Commerce Project Manager:
Provided online management and leadership of the Web Development team
To create secure data transfer between web and internal systems.
Design, develop and implement database interfaces using Microsoft .NET technologies and support E business development.
IBM Blade Server support for TJX stores in East Tennessee
Wired & Terminated 70,000 sq ft warehouse and offices
Management of 12 teams of 2 Scheduling, Reporting, Discipline, Asset Management
Reporting to CEO on a weekly basis, detailing current web usage and forthcoming developments
Client personal computer builds and configurations including but not limited to customer assistance with problem source identification and problem resolution at the customers desktop or laptop
February 2008 July 2008 (Laid off) PHOENIX THEATRES Knoxville, TN
Streamlined operation of the IT and Construction departments to ensure they aligned with the business objectives of the organization. Developed and managed application portfolios for each department to attain all IT service level agreements for the user community within the organization. Planned, coordinated, directed, and designed all operational activities of the IT and Construction departments, as well as provided direction and support for IT solutions that enhance mission-critical business operations. Responsibilities and achievements include:
Director of Construction and IT:
Traveled 50% of the time to coordinate WAN, LAN, intranet, and internet set-up and installation at all locations.
Directed all aspects of theater construction and renovation projects, including general contractor hiring and supervision, vendor selection, construction, scheduling, materials planning (equipment, tools, fixtures, and furnishings), budget administration, project tracking, and final inspection
Administered Enterprise Wide Windows Server 2008 networks and handled SQL, Sybase, Excel, and Vista database management duties.
Took over a construction project that was grossly over budget and three years past deadline and completed it in three months under projected budget
January 2007 February 2008 KNOXVILLE UTILITIES BOARD Knoxville, TN
Through collaboration with multiple departments developed new methodology for Budget Analysis for Information Systems Department. Developed and negotiated budget for capital project for new Internet Customer Self Service initiative. Earned recognition resulting in increasingly responsible roles and contributed expertise in areas including Business Process and IT project management. Responsibilities and achievements include:
Business Management Analyst:
Budget management
oMonthly forecasting (Oracle FMS)
oFive year planning (Access)
oDevelopment of budget tools while enhancing current budget spreadsheet
oDocumentation of budget processes using ITIL guidelines
Contract Management
oPartner with Procurement, to address the O&M contract strategic initiative
oInventoried all current O&M contracts
oDeveloped an understanding of the nature of these contracts in order to allow ISD to optimize our resources
oManage existing and future contracts
oFound opportunities to reduce the costs related to O&M contracts
Purchasing and Procurement processes
oProcess daily procurement activities including requisitions, ProCards, Field purchases, etc
oPartner with Procurement to understand and document these processes
1996 - June 2006 REGAL ENTERTAINMENT GROUP Knoxville, TN
Established a proven record of career growth and management-level achievements with the largest theater chain in the United States. Earned several promotions into increasingly responsible roles and contributed expertise in areas including construction and IT project management. Responsibilities and achievements include:
Construction Project Manager (2002-2006):
Directed all aspects of theater construction and renovation projects, including general contractor hiring and supervision, vendor selection, construction, scheduling, materials planning (equipment, tools, fixtures, and furnishings), budget administration, project tracking, and final inspection.
Managed as many as 265 retrofit and new construction projects throughout the U.S. simultaneously.
Planned and managed the construction of 15 stadium seating theaters.
Managed all aspects of construction projects for the renovation and upgrade of approximately 75 movie theaters with project values ranging from $3,000 to $30 million.
Directed the construction of one of the company s most advanced theater facilities in Portland, OR with 18 screens, 3-D projectors, and digital sound that was valued at $29 million. (Finished project eight weeks ahead of schedule)
Created customized Excel spreadsheets to coordinate and track all maintenance repair requests for 272 multi-plex theaters (2,211 screens) from Texas to Alaska.
Selected vendors and negotiated and renewed maintenance project agreements in excess of $3,000 at each of the
600 locations.
Traveled 40% of the time to visit construction sites, meet with vendors and contractors, review scope of work, and resolve problems to keep projects on schedule and ensure completion on time and within budget.
Systems Analyst / Systems Administrator / Systems Engineer / Lead Help Desk Technician (1996-2002):
Earned three promotions during this period with primary responsibilities in areas including project management and technical support.
Served as a Team Leader of a six month project that involved the development and implementation of a new, comprehensive daily reporting system that consolidated and printed data on all 550 theaters in the U.S., eliminated lost data by 40%, and allowed for automated distribution to all senior executives.
Served as the Project Manager and worked with architects during 75 theater expansion projects in one year that involved designing IT system layouts for each location, installing hardware and software, and training staff.
Provided live, 24/7 support for over 550 sites as a Systems Engineer for complex issues.
Traveled 80% of the time to coordinate WAN, LAN, intranet, and internet set-up and installation at all locations.
Served as a company representative at 40 grand opening ceremonies and provided on-site technical support during the first few days following the opening.
Supervised and scheduled over 100 employees and management staff during the first two weeks of grand openings.
Served as a Technical Trainer for executives and management.
Administered Enterprise Wide Novell and Windows networks and handled SQL 6.5/7.0, Access, Sybase, Excel, and Lotus database management duties.
Implemented numerous application systems and software that streamlined operations and maintained expertise of overall networking technologies and systems throughout the organization.
Community Involvement
St. Joseph Elementary School Board
Knoxville Catholic High School Advisory School Board
AYSO Certified Soccer Coach 18 seasons (two undefeated seasons)
City Basketball Coach (third in state)
AAU Basketball Coach U-12 (2nd in city)
Omega Psi Phi Fraternity
Knights of Columbus
Work references
Tim Cogar Lead Project Manager Securus Technologies 865-283-2451
Jonathan Wry Manager Technical Support Comcast 865-862-5046
Clinton Ramsingh Senior Project Manager Regal Entertainment Group 865-925-9966
Tony Cimino President Largo Theatre Construction Inc. - PHONE NUMBER AVAILABLE
Charles Carpenter Senior Partner/Attorney at Law Gribble, Carpenter Attys. At Law PHONE NUMBER AVAILABLE/pre> |
