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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Embury Road
Rochester, NY Street Address
United States
Email: EMAIL AVAILABLE
Home Phone: PHONE NUMBER AVAILABLE
WORK EXPERIENCE:
Verites, 01/30/1999 to present, Theatre Checker/ Merchandiser
15821 Ventura Blvd. Suite 675, Encino, CA 91436
Supervisor: Tim and LeAnn Phillips, Main Office (1-800) 767-2291
Merchandise Information Collection and Reporting: Serve as a part time independent contractor, performing theater movie evaluations, checking screen ads and trailers, monitoring lobby, performing observational market research surveys, open checks, and patron counts. Report on quality of ads and trailers for sound and picture plus patron reactions to trailers. Perform all work and reports on the company website using personal computer.
Market force Information Inc., 01/23/1998 to present, Merchandiser/Theater Auditor
26 Tech Valley Drive, East Greenbush, New York 12061
Supervisor: senior staff (1-800) 320-1290
Merchandise Information Collection and Reporting: Serve as a part time independent contractor, merchandising and mystery shopping to acquire information and report on company customer services and products. Assess store displays, inventory, stock filling, product returns, and display appearance. Perform theater movie audits and surveys, checking screen ads, trailers, lobby, open checks, and patron counts. Report on quality of ads and trailers for sound and picture plus patron reactions to trailers. Complete and document work on the company website using personal computer.
H&R Block, 01/11/2017 to 04/21/2017, Customer Service Clerk
2300 West Ridge Road, Rochester, New York 14626
Supervisor: Melanie Way, Main Office (585) 225-7868
Customer Service and Support: Responsible for reception duties at the front desk. Answer phone calls in relating to tax questions. Operate the appointment calendar online using the computer. Schedule client s using their name, social security and phone number for the tax appointment. Match clients with best tax professional and contact clients to confirm. Receive visitors and explain the fees and services of the company. Sign for deliveries from USP and Fed Ex. Process payments from clients with computer, taking cash, credit/debit card or check. Operate office equipment and maintain office cleanliness.
Rochester Public Library 03/03/2014 to 02/20/2015, Library Clerk 3/typing
115 South Avenue, Rochester, New York 14604
Human Resources Personnel: contact PHONE NUMBER AVAILABLE
Library Acquisitions and Clerical Duties: Responsible for performing technical duties in the Acquisitions
Department of the library. Opening boxes, sorting, and classifying books and magazines. Using the Carl system
on the computer for researching titles, receiving orders, and approving payments. Entering identification
numbers using a hand wand from books and magazines into the computer to produce labels for shelving.
Inserting security strips inside books and magazines to prevent theft of property. Processing Federal Government deposits; booklets and maps into the library, computer. Operating printers, copiers
and other office equipment for processing books and magazines.
Sutherland Global Services, 06/11/2012 to 09/07/2012 & 04/22/2013 to 06/17/2013
Customer Service Representative & Mobility Wireless Care
205 Wallace Way, Rochester, NY 14624 & 1180 Jefferson Road, Rochester, NY 14623
Supervisor: Kelsey Franklin & Ileana Romero Main Office (585) 586-5757
Customer Service and Support: As customer service representative with call center department, I provided a valuable link between customers and the company, responding to customer inquiries and making sure that any problems are resolved. Sold internet, phone, and TV services for AT&T to new and existing customers. Explained and reviewed the different price plans that included the product and feature upgrades to meet the customer s needs. Received inbound customer calls to address a variety of issues and concerns, including billing inquiries, requests for service, cancellations, and equipment problems. Handled difficult calls or situations by controlling the call and using proper judgment. Followed department procedure to record call information, and take steps toward a final resolution.
Crossmark, 12/15/2010 to 04/03/2011, Event Specialist
5100 Legacy Drive, Plano Texas 75024
Supervisor: Ronald Hall, Human Resources Main Office (1-877) 699-6275
Merchandise Demonstration and Reporting: Promoted new food products by serving the public samples at Walmart Department stores and handing out brochures. Provided excellent customer service to the public by educating them and explaining the benefits of the product. Demonstrating on how to make the food products and where to locate the items on store shelves. Responsible for maintaining a purchase card for buying products for demonstration at the store. Following New York State and Crossmark guidelines on serving food to the public and safety standards. Reporting the results on the company website and answering questions on the event.
Internet Software Business, 01/26/2004 to 11/30/2009, Business Owner/Partnership
282 Embury Road Rochester, New York 14625
Supervisor: Business Partner Vladimir Luzhin
Sales and Customer Support: Sold Internet software design template products on the business website in the United States and Canada in partnership with a software company. Made preliminary contact with customers, introduced products, and closed the sale, maintaining customer accounts and making follow-up calls. Used company website to address customer needs, administer software sales, and resolving problems or complaints. Stayed abreast of new products and the changing needs of customers. Participated in company-sponsored meetings to discuss sales performance and goals as well as product information. Used website to review records of sales, as well as customer inquiries.
Administrative and Financial Duties: Set up business and merchant bank accounts, working with bank application processes and guidelines. Ensured website was running properly and in compliance with processing credit cards over the Internet. Reported any problems with website, credit card processes, or customers to the assistant manager. Obtained the best or lowest rate for using credit cards on the Internet, negotiating with merchant banks. Monitored the website business account and merchant account from the computer to make sure the proper fees were taken and for any discrepancies. Handled cash withdrawals and fund transfers to accounts, using the website and foreign currency exchange to convert funds from US to denominations from other countries.
McNeil Security, 12/20/2002 to 08/31/2003, Transportation Security Officer
Rochester International Airport
One Airport Way Suite 200, Rochester, New York 14624
Supervisor: Lucy Williamson, Retired, Human Resources, (585) 279-6005 or (585) 753-7020
Screening and Security: Manned assigned checkpoint and conducted screening of passengers and baggage to identify and prevent dangerous, deadly, and prohibited items from entering the sterile area of the airport. Advised passengers in a courteous and professional manner concerning the screening process and the possession of prohibited items. Instructed passengers to present baggage for screening, and held suspicious baggage while supervisor was notified and law enforcement officials were summoned. In breach alarm situations, shut down checkpoints, secured and closed exits, and coordinated with Transportation Security Administration personnel and law enforcement officials to resolve the breach. Communicated with supervisors regarding issues revealing potential weaknesses or vulnerable areas of security discovered in the course of security screening activities.
Verizon Wireless, 09/01/2002 to 12/18/2002, Customer Service Representative
133 Calkins Road Rochester, New York 14623
Supervisor: Tammy Norton or Human Resources Department (585) 321-7000
Customer Service and Support: As customer service representative, I provided a valuable link between customers and the company, responding to customer inquiries and making sure that any problems were resolved. Fielded inbound customer calls to address a variety of issues and concerns, including billing inquires, requests for service, and equipment problems. Addressed complaints in accordance with strict company policies, attempting to fix problems or suggest solutions. Ensured complaints were valid before accepting customer returns.
Monroe County Department of Environmental Services, 06/03/1986 to 07/01/2002
Administrative Assistant (Clerk IV)
50 West Main Street Rochester, New York 14614
Supervisor: Sheryl Hawes, Retired, Human Resources, (585) 760-7600
Operations Coordination and Assistance: Provide administrative support to management and field staff at the Rochester Operations Center, conducting research, preparing reports, handling information requests, and performing clerical functions. Supported the Environmental Management Council, directing telephone inquiries from citizens and consultants to Wetlands and Waste Site Management personnel. Standardized the filing system for the Environmental Library, resulting in more efficient access to aerial photos. Filed and retrieved drainage, wetlands, conservation, and historical maps and other pertinent documentation, and streamlined process for retrieving documents requested by consultants and developers. Provided telephone assistance to callers concerned with water, sewer, and recycling. Addressed issues relating to household hazardous waste and scheduled appointments for drop-off of hazardous materials.
Administrative and Clerical Duties: Coordinated office services to aid management and associates, including record and report preparation. Prepared agendas and arrangements for meetings, managed and maintained schedules, and accounted for office supplies. Used computer system to enter information and prepared forms, vouchers, letters, financial statements, and other documents. Opened and distributed incoming mail and prepared responses to correspondence containing routine inquiries. Addressed and assisted visitors, provided information, and determined authorization to access specific individuals, ensuring adherence to security directives. Organized and distributed materials for mass mailings to county residents. Calculated and prepared written month-end batch reports for review by higher management.
Monroe County Community Hospital, 07/01/1984 to 09/01/1984 & 07/01/1985 to 09/01/1985
Business & Finance Department Summer Employment Office Clerk
435 East Henrietta Road Rochester, New York 14620
Supervisors: Joe Spencer & Norma Hunt, Human Resources, (585) 760-6500
Administrative and Clerical Duties: Answered office telephone, directed and took messages for staff. Performed office interdepartmental errands which consisted of delivery of papers and pick up, copying, filing, and alphabetizing. Checking patient forms; verify to see if the names, addresses, and codes used for the patients diagnoses is correct on the forms. Assisted the controller with adding figures on papers going down rows in columns.
EDUCATION:
Monroe Community College, 1000 East Henrietta Road, Rochester, New York 14623
Associate of Science & Certificate in Human Services 1986, Deans List GPA: 3.09, Semester Hours: 71 |
