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SUMMARY
Hard working service advisor with excellent communication skills. Proficient in understanding
customer concerns and documenting complex auto repair issues; while consistently delivering
quality service within a new and used dealership environment. Brings to the table the ability to
upsell products and services with a no pressure demeanor, while still maintaining complete
customer satisfaction.
HIGHLIGHTS
Superior customer service Sales experience

Build customer relationships Extensive automotive
knowledge
Upsell preventative
maintenance Successful team management
experience
Excellent communication skills
ADP proficient

ACCOMPLISHMENTS
Automotive technical school graduate

Master Service Advisor Certification

Consistently top selling service advisor

EXPERIENCE
02/2007 to 05/2014 Service Advisor
Golfmill Ford - Niles, IL
Communicated with customers regarding vehicle issues and potential
repairs. Maintained a high customer service satisfaction rating.
Contributed to repeat and referral business by using strong customer
service and problem solving skills. Reviewed the completion and
quality of work of auto technicians. Showed consistency in the service
department as top selling service advisor.
06/2001 to 01/2007 Service Advisor
Ed Murphy Volkswagen - Niles, IL
Documentation and resolution of customer concerns. Communicated
with customers throughout the process of repair. Cross communicated
with technicians to achieve successful completion of repairs. Built a
steady base of customer paid client le. Used general automotive
knowledge to better communicated with technicians to resolve
concerns.
EDUCATION
1976 Associate of Applied Science: Automotive technology
Greer Technical Institute - Norridge, IL, United States
Automotive Service Certificate.

Coursework in automotive technology, and engine repair.

Service Advisor Master Certification
.