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Highly motivated, results-driven communications professional with 15 years of experience in creative and technical writing, editing, publishing, and content management.
VALUE OFFERED
Extensive experience in creating original content, editing content of others, crafting policies and procedures, branding, HTML, WordPress, Microsoft Suite, Confluence, Jira.
Precise and detail-oriented with demonstrated skill in managing large volumes of content and facilitating multiple assignments in a deadline-driven environment.
Proficient in WordPress, blogging/microblogging, social media management, content management, and SEO implementation.
Technical writing within various disciplines, clearly and completely explaining technical aspects of ASP, EHS, and content management system migration to a non-technical audience.
PROFESSIONAL EXPERIENCE
Lenovo, Morrisville, NC 2015 to 2017
Web Writer
Responsible for writing content for Lenovo's public website, including a large volume of product-related content. Heavy use of Interwoven TeamSite CMS, Hybris. XML and HTML.
Consultations with product managers to create accurate, compelling text with the goal of promoting Lenovo products online.
Regular participation in Q/A sessions for upcoming world-wide campaigns/products.
Rigid adherence to the Lenovo style guide. SEO disciplines as well. I used Microsoft Word templates and PowerPoint to create presentations. Also Confluence.
Authored a 60-page CMS content migration training manual for department-wide distribution. Combining graphics and simple instructions, demystified the daunting process of migrating hundreds of product pages from one CMS to another.
Led a department-wide presentation attendant to a "5 Dysfunctions of a Team" seminar.
Pace Communications, Greensboro, NC 2013 to 2015
B2B Content Manager
Created editorial content for a large telecom company (Verizon). Posted/updated content in Wordpress.
Assist in planning editorial content for Solutions Lab, the B2B component of Verizon.
Solutions Lab earned a Silver Award in the W3 Awards 2014 (by the Academy of Interactive and Visual Arts)
Composed freelance articles for consumer-facing website. How-to pieces and technology-based articles espousing the benefits of Verizon smartphones.
Dex One, Morrisville, NC 2009 to 2011
Digital (Internet) Fulfillment Associate
Reviewed and edited content for new and existing business accounts. Performed quality control by ensuring all accounts were updated and accurate.
Worked with outside sales to craft accurate, compelling profiles for businesses small and large under tight deadline.
Created original, complete IYP (Internet Yellow Pages) profiles from information provided by salespeople and business owners.
Multi-tasking a priority.
Some technical writing.
Received AMP award for exceeding units per hour goal by 30%; achieved award ten times in the twelve months of contract. 100% accuracy rate, twice the department standard for units per hour.
TechSkull, Durham, NC 2007 to Present
Head Copywriter/Editor
Created, edited, and tailored content for company websites
Technical writing.
Met tight deadline for large business account with 50 branches located throughout the United States and Canada.
Worked with WordPress, a popular website management tool, as well as some HTML, heavy utilization of Microsoft Business Suite
Blue292, Durham, NC 2000 to 2004
Content Manager/Technical Writer
Created, reviewed and edited content for EHS-focused website, sales collateral, as well as inter- and intra-departmental communications.
Heavy technical writing workload, deadline intensive.
Garnered information from disparate elements to tailor message to meet branding specifics by reaching out to disparate but vital parts of organization.
Technical writing focusing on client services like the mingling of ASP with EHS standards and practices for non-web savvy industrial small business.
Wrote and voice-performed for Flash video presentation to potential clients.
Extracted technical information from various departments and presented them in easy-to-understand text for non-technical EHS professionals.
PUBLICATIONS AND FREELANCE EXPERIENCE
Published in CJIN (Criminal Justice Information Network) of North Carolina, researched, wrote and edited extensive center-fold Wright Brothers articles for The Flying Life magazine to commemorate First Flight Centennial celebration, published multi-part, highly praised article in Salon.com, and researched, interviewed doctors and practitioners for an article in Chiropractic Weekly.
Edited Buffalo s Legacy of Power and Might by Michael F Rizzo (ISBN-13: 978-1463687403)
EDUCATION
Associate of Arts-Music, Villa Maria, Cheektowaga, NY
Bachelor of Arts-Broadcasting, Buffalo State College, Buffalo, NY |