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Click here or scroll down to respond to this candidateCandidate's Name , JR.
1416 Flemming House Street Wake Forest, NC 27587 PHONE NUMBER AVAILABLE EMAIL AVAILABLE Summary of Qualifications
Customer and quality focused with over 20 years of experience developing high quality software solutions in the healthcare information technology field. Skilled in software build and release management, as well as software development in a team environment using Agile. A resourceful contributor that takes initiative, remains focused and produces results.
Software / Operating Systems Experience
Visual Studio, Hudson/Jenkins, Team Foundation Server, MSBuild, C#, SQL Server, Microsoft Windows, Microsoft Office, HTML, Visual Basic, Progress, COBOL, C++, SAS Programming I, SAS Programming II, SAS Advanced Programming Certification Prep, Unix, Assembly Language, DOS, Salesforce, Clarity, Visual Build Professional Professional Experience
Allscripts Raleigh, NC 2010 2017
Allscripts is a healthcare information technology company that servers 180,000 physicians in hospitals, primary care, surgical, and specialty practices of all sizes. Configuration Management - Build/Release Engineer April 2014 August 2017
Use Hudson/Jenkins to manage applications that allow for software compiles to work across multiple machines that help drive builds and deployment of binary files to other machines
Engage in effective communication with multiple teams in timely manner so as to address, troubleshoot, and resolve any problems with the builds or any problems with the deployment of binary files so that the continuous integration builds and the nightly full builds continue to run as scheduled
Maintain and debug C# utility programs that are used to update Microsoft SQL databases as part of software/release update installations
Senior Software Engineer December 2012 April 2014
Work as part of a team to plan, develop, and implement high quality software solutions within the required timeframes using Agile Scrum iteration methodology
Perform comprehensive unit and integration testing of all software produced and contribute to overall quality processes
Provide documentation for all software components and applications Senior Technical Support Analyst February 2010 December 2012
Provide timely quality support and assistance for clients regarding all aspects of the day-to-day use of the electronic health record software application
Use personal knowledge, and perform research using external knowledge bases to provide meaningful assistance to clients for various technical issues including system performance, and SQL Server setup
Provide detailed and thorough analysis of any issues that need to be escalated to second-level support groups due to complexity and/or inability to provide a resolution in a timely manner
Demonstrate excellent interpersonal, oral, and written communication skills
Make use of strong problem solving skills, be detail-oriented, and adapt to changing priorities
Collaborate within a team environment to resolve client issues Candidate's Name , JR.
1416 Flemming House Street Wake Forest, NC 27587 PHONE NUMBER AVAILABLE EMAIL AVAILABLE A4 Health Systems Cary, NC (acquired by Allscripts) 2002 2010 A4 Health Systems provides community-based healthcare through healthcare information technology solutions for consolidated clinical, financial, and administrative patient information management. Senior Software Engineer February 2002 February 2010
Develop design specifications and requirements for medical practice management software application
Debug and maintain existing software while developing new application software
Perform coding and unit testing of software projects with high quality deliverables Misys Healthcare Systems Raleigh, NC (formerly Medic Computer Systems) 1991 2002 Misys Healthcare Systems develops and supports software and services for electronic medical records, patient web portals and claims management for the health care industry. Software Engineer II July 1996 February 2002
Interpret and participate in the creation of design specifications and requirements for application software
Debug and maintain existing software
Perform coding and unit testing of software projects with high quality deliverable
Collaborate on end user documentation deliverables
Provide feedback on software design and standards Application Resource Specialist March 1994 - July 1996
Contact and interact with Application Product Specialists to assist in acquiring all pertinent information to resolve client issues
Assume responsibility for resolving client issues to the client's satisfaction if the Application Product Specialist is unable to resolve the issue
Clearly document the steps followed, logic that applied, and the eventual resolution to the issue to help add to the skill level of the original Application Product Specialist Application Product Specialist March 1991 - March 1994
Respond to requests for assistance from clients experiencing issues with software, hardware, or operating system difficulties via telephone or other tools
Gather information or do research/data test as needed to assist in resolving client's issue
Accountable for the resolution of the client's issue by monitoring the steps being taken to resolve the client s problem
Interact with clients in a professional, courteous manner to promote client satisfaction Education
North Carolina State University Raleigh, NC June 1990 Bachelor of Science in Mathematics with a Minor/Concentration in Computer Science |
