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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE (Home) PHONE NUMBER AVAILABLE (Cell)
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SUMMARY OF QUALIFICATIONS
15 years of experience performing roles of Measurement/Business Analyst and Requirements Lead in the telecommunications industry
Practical experience in the design, development, implementation and testing of new/improved product offerings
Comprehensive knowledge experience in requirements gathering and development/technical writing
Ability to prioritize and delegate to obtain desired results within required timeframe
Proficient in problem solving and conflict resolution
Experience conceptualizing, documenting and presenting creative solutions utilizing current business analysis tools and techniques
Training, testing and facilitation experience
SQL query knowledge
EMPLOYMENT HISTORY DESCRIPTION
Amdocs (2010-2017) AT&T (2000-2010) BellSouth Telecommunications (1988-2000)
Expert-Analyst, Business Analyst, Measurement Analyst, (2000-2017)
Identifying and analyzing specific measurement needs; developing effective metrics to differentiate a variety of telephony products
Mining data and analyzing monthly metrics for service requests, provisioning, installation and maintenance, assuring parity between AT&T and its competitors by validating data and reports
Conducting regression tests on code changes using previous month data, then verifying changes in production
Performing root cause analysis on reporting discrepancies (high volume, failed benchmark) following through on corrective action with the appropriate departments
Gathering data and providing documentation for system requirements
Senior Subject Matter Expert, Staff Manager (1988-2000)
Chairing an interdepartmental services coordination project team on the BellSouth staff which provided support to the 9 state teams in BellSouth
Directing a regional project team of BellSouth staff employees to effectively coordinate multi-area adherence to regional operational and procedural standards
Utilizing problem-solving and conflict resolution skills to achieve consensus on how to continually improve service-provisioning intervals among multiple networking departments
Developing, implementing and maintaining regional operational practices and procedures for various tasks on the area teams to provide standardized job descriptions across all states
EDUCATION & PERSONAL DEVELOPMENT
Bachelor of Science in Business Management, University of North Alabama, Florence, Alabama
Internal AT&T/BellSouth training including: Principles of Project Management, Business Analysis Workflow Modeling, Statistical Analysis, Time Management, plus a variety of other management development classes
TECHNICAL SKILLS
Teradata Assistant/Oracle SQL Ad hoc Reports, Monthly Validations
Mercury Quality Center Test Director System Requirements Repository
Microsoft Office
oWord Documents, Requirements, Letters, Brochures, Tables
oExcel Progress Reports, Parity Results Reports, Data Mapping, Data Analyzation, Tracking
oPowerPoint Presentations (Overview, Training, Performance Charts)
oOutlook Email, Scheduling, Task Manager, Contact Manager
oVisio Layouts, Diagrams and Charts (Systems, Processes) |
