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Name Available: Register for Free
Title Customer Service Marketing
Target Location US-AL-Dadeville
Email Available with paid plan
Phone Available with paid plan
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QUALIFICATION HIGHLIGHTS

* DevOps Engineer focused on automation and Cloud integration using
Linux, Mac and Windows Platforms *
* Ensure successful function of 75 web sites using e-commerce (Magento)
and Wordpress applications *
* Proven problem detection, replication and resolution skills *
* Execute load and perrformance testing of extremely complex systems *

EXPERIENCE

DevOps Engineer; Ebsco Industries; April, 2013   Present
Apply Lean IT and Agile methodologies to deliver accurate, quick results and eliminate unnecessary tasks
Utilize Linux, Sumo Logic, Cloud Checkr and New Relic for security breach recovery
Provide release management and code deployment with Jenkins, GitHub and BASH
Perform RedHat Linux operating system resource monitoring including Legacy .NET system maintenance and support
Troubleshoot and implement database integration, load balancing, performance monitoring and perform HTTP/HTTPS, TCP/IP, DNS and SSL maintenance for 75 websites
Ensure email deliverability through DNS
Responsible for setup and troubleshooting of Vertex e-commerce taxing system

Client Services Engineer; Teklinks; June, 2012   April, 2013
Work effectively with engineers internally for problem resolution when necessary, ensuring that issues are addressed and resolved promptly

Customer Service Representative; Regus Corporation; June, 2010   June, 2012

Retail Sales Specialist; The Apple Store; September, 2010   June, 2012

Director of Marketing and Information Technology; Core and Associates Aesthetic Surgery; February, 2009   December 2011
Increased business by 67% through the use of web development (Wordpress) and marketing technology. Created websites designed to increase awareness of practice-related issues and services

Programmer Analyst, Information Systems; Blue Cross and Blue Shield of Alabama; June, 2004   February, 2009
Worked with internal marketing to identify, replicate and solve defects found in large programs.
Consistently received highest scores possible on surveys of internal and external customers

Senior Programmer Analyst; Protective Life Corporation; April, 2002   June, 2004
Supported internal marketing and sales force through identifying, replicating and solving problems; creating more effective internal processes by internal and external Points of Contact to convert systems of acquired companies to interact with proprietary and legacy systems.

Business Analyst / Programmer; National Computer Print; September, 1996   April, 2002
Supported internal marketing and sales force through identifying, replicating and solving problems, designing and implementating products sold and producing client reports.

EDUCATION

University of Alabama at Birmingham; Bachelor of Science Degree, Marketing; May, 1990

SYSTEMS PROFICIENCY

Website-Creation Utilities, including Wordpress and Magento
WebLogic
JBoss
NetBackup
Linux
SQL
Oracle database structures
Sumo Logic
Cloud Checkr
New Relic
Python
BASH Scripting
Jenkins
GitHub
iWorks Suite
HTML
Adobe Creative Suite 5
Mainframe Programming Languages: COBOL, JCL, CICS, QMF/SQL with DB2, TSO, Easytrieve Mainframe Tools: IBM Debug Tool, IBM File Manager, IBM Fault Analyzer, Compuware, Xpediter, Compuware File-Aid, Compuware Abend-Aid.
Database: IBM DB2, Relational Database Design, Platinum for IBM DB2, MySQL, MySQL Workbench
Operating Systems: Windows 95/98/NT/2000/XP/Vista, Novell, OS400

TECHNICAL TRAINING

DB2/SQL Application Programming, Brayden Technologies, Inc.
CICS and SDF II, Brayden Technologies, Inc.
DB2 Relational Database Design, Brayden Technologies, Inc.
CICS Resource Definition Online, Brayden Technologies, Inc.
Advanced CICS Application Programming, Brayden Technologies, Inc.
AWS, EC2, S3 and ELB training, Amazon Web Services

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