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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
SUMMARY
Highly motivated operations professional with account management experience with over 40 years of trade strategy and international logistics knowledge from both broker and client perspective. Well versed in trade and customs laws with extensive background in regulatory procedures. Client focused visionary with demonstrated ability to provide exceptional customer experience in the fast paced global market.
EXPERIENCE
Masterpiece International Philadelphia, PA August 2006 September 2016 Operations Manager
Managed a head count of ten full time personnel to create an environment that fostered growth and challenge.
Facilitated business growth of over 300% during a ten year period, while effectively embracing the evolving environment of a developing company.
Excelled at customer experience by expertly managing accounts, routinely performing custom formalities interacting with various federal regulatory agencies including Customs and Border Protection Agency, Department of Agriculture and Food and Drug Administration.
Managed projects moving goods internationally valued in excess of $100MM.
Tracked and managed accounts payables and receivables for 50+ clients with a book of business totaling over $1.5MM in logistic services.
Negotiated and sourced the most cost effective mode of transportation resulting in client savings of over 50%.
Enforced corporate compliance creating operational efficiency in overall imports and exports, while strategically adhering to domestic and foreign governmental compliance policy.
Strategically managed harmonized tariff classification to minimize impact on client.
Methodically communicated with clients through full contract cycle to ensure excellent customer experience leading to a customer retention rate of over 95%.
Efficiently audited the customers clearance process while ensuring all regulatory procedures were adhered and documented to.
DHL Danzas Air & Ocean Services Folcroft, PA May 2003 August 2006 Import Manager
Managed warehouse operations by effectively navigating product distribution inclusive of hazmat materials.
Sourced and cultivated new clients resulting in an increase of 25% in new client revenue.
Produced management reporting through SAP to provide key performance indicators of operational effectiveness.
Developed materials and lead sales meetings to develop and implement new strategy in ever-changing environment.
Kulicke & Sofa Industries, Inc. Willow Grove, PA January 2002 May 2003 Import/Export Operations Specialist
Complied with and enforced international trade laws with customs regulations and procedures.
Efficiently audited the broker clearance process while ensuring all regulatory procedures were adhered and documented to.
Enforced corporate compliance creating operational efficiency in overall imports and exports, while strategically adhering to domestic and foreign governmental compliance policy.
Managed the SAP product master to correctly identify and comfy proper harmonized tariff classification for a product base of over 20,000. RELATED EXPERIENCE
Jade International Folcroft, PA July 1996 January 2002 International Logistics Manager
Air Express International Folcroft, PA June 1974 July 1996 Import Manager
SKILLS AND TECHNOLOGY
Contract Negotiation, Annual Gistnet Training, SAP Reporting, SAP Product Master, Client Management, Strategic Management, Presentations, Import Tariffs, Supply Chain, Warehouse Distribution, Communication and Proficient in Microsoft Office |
