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Title Customer Service Security
Target Location US-PA-Philadelphia
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
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EMAIL AVAILABLE
Phone: PHONE NUMBER AVAILABLE
Professional Summary:
To obtain a position in your department that allows me to utilize my Criminal Justice, Managerial, Administrative skills. As a Shift Supervisor covering, training and scheduling both full time and part time staff. My experience is diverse in Security because I have covered all shifts day, evening and night shifts. My training in Armed and Unarmed Security, Protective Service, Dispatcher, investigation techniques and Shift Supervisory Skills will be an addition to your department. As I bring along an extensive law enforcement practices and equipment operation. I specialize in the following criteria, I have an outgoing personality, my leadership skills are phenomenal, and I have excellent staff management techniques, and practice proper handling of my team in areas of development. My persona is of friendly and respectful relationships. My work ethics revolve I practice to be a listener, administering administration, customer service skills. My writing abilities include producing a detailed report. My goal is to bring new initiatives to solve problems efficiently and achieve the goals of your company or institution.
Knowledge, Skills, and Abilities:
Law Enforcement, Private Investigation, Administrative Clerical, CPR, AED, & First Aid. Organizational Skills, Baton, OCAT. & Handcuffs, Skill in the use of firearms. Ability to work under pressure, make decisions and take appropriate action in stressful situations. Ability to provide detail reports. Microsoft Officer, Microsoft word, Window 10, Excel, PowerPoint, Outlook, Access,
WORK HISTORY:
Shift Supervisor/Administrator Allied Barton Universal, PA 1/2017 to Present
Duties: Oversee the operations within the department, manage groups, coordinate with management and engage in planning according to the needs of the department. Management of office equipment, maintaining a clean and enjoyable working environment, Handling external or internal communication or management system, Managing clerical or other administrative staff, Organizing, arranging and coordinating meetings, Sorting and distributing incoming and outgoing post. Written communication, data entry, word processing and dealing with email, and answering and transfers telephone inquiries. Coordinate with management and engaging, maintaining the vehicle maintenance, handling financial reports and budgets. Great attention to detail, ability to remain calm under extreme pressure, Excellent organization skills, and willing to show initiative, and responsible for all the officers uniform, and capacity to maintain a healthy work-life balance and being a team player.

Shift Supervisor Allied Barton Universal   Philadelphia, PA 7/2016 to Present
Duties: Oversee the Department of Public Safety Security Officers, and that all aspects of the security function on campus performed in a diligent manner for the University of the Sciences Department. Ensure the officer trained and had fulfilled their screening requirements. Maintain overtime to a preset condition designated by the department. Guarantee the quality of service and contract compliance by regularly inspecting security personnel assigned to his/her post. Perform other operations related functions. Maintain incident reports, coordinate fleet vehicles, assist in the preparation of security surveys and job orders. Make recommendations for current assignments, and adverse personnel actions for those under my direct supervision. Respond to client requests. Detect suspicious activities and take action for criminal acts and rule infractions. Monitor and authorize entrance and departure of staff, faculty employees, students, and visitor, Conducted training for the new employee officer. Monitored the C-Cure system, CCTV cameras, and the CAD (Computer Aid Dispatch) and controlled the entry. Circulated among visitors, patrons, and employees to preserve order and protect property. Conducted reported of suspicious activities to local authorities, monitored central alarm system for fire, intrusion, and duress alarms and responded when needed, denied entrance to the building to unauthorized persons. Testified at judicial hearings and trial involving criminal acts committed against the student and warned offenders about rule infractions and violations and verbally evicted violators from premises.

Shift Supervisor: University of the Sciences in Philadelphia (Sciences) 12/2002 - 7/2016
Duties: Oversee the Department of Public Safety Security Officers, and that all aspects of the department function on campus performed in a diligent manner (staffing, scheduling, and on-site training for the University of the Sciences Department of Public Safety officers and assigned to his/her post assignment). Perform Managerial, Administrative and Clerical works. Ensure that the officer required training and screening elements. Maintain overtime to a preset requirement designated by the department. Guarantee the quality of service and contract compliance by regularly inspecting security personnel assigned to his/her post. Perform other operations related functions (e.g., payroll, review and maintain incident reports, issue uniforms, coordinate fleet vehicles, assist in the preparation of security surveys and post orders). Make recommendations for action, and adverse personnel actions for those under my direct supervision. Respond to client requests. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorize entrance and departure of employees and visitor, Conducted training for the new employee officer. Monitored the C-Cure system, CCTV cameras, and the CAD (Computer Aid Dispatch), E2campus alert system, and control the entry. Circulated among visitors, patrons, and employees to preserve order and protect property. Conducted reported of suspicious activities to local authorities, monitored central alarm system for fire, intrusion, and duress alarms and responded when needed, denied entrance to the building to unauthorized persons. Testified at judicial hearings and trial involving criminal acts committed against the student and warned offenders about rule infractions and violations and verbally evicted violators from premises.

Security Officer. VA Medical Center Snyder House 4/2014 - 7/2016
Duties: Provide customer service assistance to the staff and faculty and the VA residents courteously and professionally. Conducted an interior and exterior tour of the building, using the scanner machine and hand wand. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises. Providing customer services to staff, faculty, residents and family members. Watch the CCTV, answering and transferring calls, answering questions, and provide information during on and off business hours when switchboard close. Answering alarms and investigate a disturbance. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Call police or fire departments in case of emergency, such as fire or presence of an unauthorized person. Circulate among visitors, patrons, and employees to preserve order and protect property. Warn residents and visitors of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary. Write reports and daily activities and irregularities, such as equipment or property damage, theft, the presence of unauthorized persons, or unusual occurrences.

Armed Security Officer: Full Force Security 6/2014 - 7/2016
Duties: To Serve and Protect the Nightclub & bar as a bouncer. Reinforce rules and regulations to prevent criminal activity in the building. Monitor points of access to a building or property to allow entry to individuals with the correct identification or authorization. Patrol amongst visitors to promote order and provide a visible presence that deters safety issues. Investigate and report signs of damage or unlawful entry as it occurs. Such matters require to contact the proper authorities and make written or verbal statements to law enforcement. In emergencies, and provide first aid or assistance and alert first responders.

Supervisory Lead Security /Bike Officer: Drexel University 1999 - 2002
Duties: Patrol assigned area on foot, bicycle or motor vehicle as assigned, to ensure private, buildings, and equipment security. Provide customer assistance to employees, and visitors courteously and professionally. Watch for irregularities or unusual conditions, reports irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required. Examine all doors, and windows to ensure security. Monitor alarm system for fire, intrusion, and duress alarms and responded when needed. Performs periodic checks of emergency call boxes and/or call box lights to ensure proper functioning; reports malfunctions as required. Monitor and report suspicious activities to supervisor on duty. Prepare reports on property damage, theft, the presence of unauthorized persons and unusual occurrences, notification to the off-site director. Circulated among visitors, patrons and employees to preserve order and protect property, monitored and authorized entrance and departure of employees and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Performs miscellaneous job related as assigned.

EDUCATION
John Adams Virtual High School High School Diploma Graduate - 2008
ITT-Technical Institute Associate of Art in Criminal Justice: Graduate - 2010
Post University Bachelor of Science in Criminal Justice: Graduate   2020
Stratford Career Institute Diploma in Private Investor Graduate - 2017

TRAINING CERTIFICATIONS
WISP (Written Information Security Program)
Driver Training Course
Managing Conflict
Security Supervisor Essentials
HIPAA for Healthcare Security
Crime Prevention & Response
Effective Listening
Emergency Preparedness
GSA Contract Guard Administration
Basic Investigations
Campus Security Authority (CSA)   The Clery Act
Update Team Time Records to Schedules
Lethal Weapons Certification Act-235, LEASOFT Training Academy   Philadelphia, PA
Baton Tactics, OCAT, Techniques &Tactics for Handcuffing,
First Aid, CPR AED
Pennsylvania License to Carry Firearm

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