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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Atlantic Coast Blvd.
Batesburg, SC Street Address
PHONE NUMBER AVAILABLE
Objective:
A dependable, self-motivated person who works well with internal and
external customers as well work environment with minimal or no
supervision. Results-oriented with diverse background in management
and customer service. Dedicated to providing excellent customer
service and making operational and procedural improvements.
Experience:
Titlemax of Columbia
West Columbia, SC
ASM-IT
September 2014 to August 2016
Resolved customer questions, issues and complaints.
Implemented policies, procedures and process improvement
initiatives to improve retention rates and increase customer
satisfaction.
Generated and distributed daily reports and order
acknowledgments to appropriate personnel.
Effectively communicated with team members to maintain clearly
defined expectations.
McDonalds
Aiken, SC
Manager
February 2011 to August 2014
Monitored the daily activities of customer support teams.
Interviewed, hired and trained new quality customer service crew
members.
Safe counting, deposits, ensure proper paperwork done correctly
and filed in proper order to the dates of the daily functions. Bank
errands and retrieving change for safe.
Reduced amount of employee overtime by effectively delegating
tasks.
SC Cash Advance
Columbia, SC
Assistant Manager
December 2009 to July 2010
Assist Manager and customers with day to day office
functions,preparing, retrieving and writing personal check loans.
Responsible for accurate deposits into company bank accounts,
and paperwork and deposits slips were also accurate.
Field and collection calls to recover late payments and bad debts
with the accounts. Marketing as well to interest potential new
customers to our company.
Dollar Tree
Lexington,SC
Manager
September 2008 to December 2009
Assisted with daily operations of retail store to include scheduling,
payroll,interviewing,and hiring of cashiers and other staff.
Resolved customer questions, issues, and complaints.
Developed rapport with the customer base by handling difficult
issues with professionalism.
Education:
Greenville High School
Greenville, SC
Diploma
1984-1987
Customer Service Certification 2004
Certified Nursing Assistant Certification 1989
References:
Available upon request |
