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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE
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S O F T W A R E Q A ANALYST/ E N G I N E E R
Requirement Gathering Test Plans Testing Training Support Mentoring Technical writing
IT Professional with 13+ years experience in Quality Assurance, Test environment setup, Test Reporting, Quality control, and Business Analysis. Expert in performing System testing including Functional, Regression and UAT. Posses diversified domain knowledge including Retail, Hospitality and Medical industry.
SUMMARY
Experience in gathering System specifications, Functional, Technical requirements and expertise in writing test plans, test cases/procedures, test scripts and analyzing the test results.
Extensive knowledge in implementing Frameworks, best testing practices, testing processes, methodologies, setting test standards and strategies
Actively involved in testing projects right from analyzing System Requirements, Test Strategy formulation, Test Scope and objective, Manual System Testing and Automation Testing till Production testing and UAT
Core Competence lies in Test planning, Test case preparation and Execution, Bug analysis, Bug Reporting and Risk Analysis and Management
Experience in building Requirement traceability Matrix and Business scenario Usage scenarios as per business functionality
Possess problem solving skills, communication and co-ordination skills coupled with a keen analytical aptitude along with a great sense of responsibility in execution
Successfully implemented defect prevention techniques and reusability themes, improvised the productivity and efficiency and reduced the rework which reflected in the cost reduction of the testing projects
Strong knowledge in creating Manual and Automated scripts for performing Functional, Regression, Integration, System testing, load, stress, volume, performance and stability testing efficiently.
Have excellent experience in Agile and Waterfall methodologies.
Ability to meet deadlines and handle pressure and co-ordinate multiple tasks in a work / project environment.
TECHNICAL SUMMARY
Operating System
Languages
Windows 95/NT/2000/XP/Vista/7, Unix, Linux, CICS, TSO, File-Aid
C++, C#, VB, TSL, PL/SQL, Perl, HTML, TSL, Java
Middleware
Test Management tools
TIBCO BW, TIBCO Designer, TIBCO Admin,, MQ Series
HP Quality Center, HP ALM, Rally, Version One
Defect Tracking Tools
Clear Quest, Bugzilla, JIRA
Testing Tools
QTP, UFT, LoadRunner, Win Runner, Junit, Rational Robot, Selenium
Methodologies
Unified Modeling Language (UML), SDLC, RUP, RAD, Agile
Office & Reporting Tools
MS Office, Project, Visio, Lotus Notes, SharePoint. Confluence
Database Tools
SQL Navigator, TOAD
Enterprise Resource Planning
SAP FI/CO, SAP SD, SAP BW, SAP HR, PeopleSoft
EDUCATION
BS (Management Information Systems), University of Arizona, Tucson AZ
Certification: Certified Tester Foundation Level (ISTQB)
PROFESSIONAL SUMMARY
Silicon Valley Bank Tempe, AZ
2014-Present
QA Lead\QA Tools Admin
For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. With commercial, international and private banking services, SVB helps address the unique needs of innovators.
Responsibilities
Provide systems integration test leadership including scope, approach, and effort estimate for
banking and financial applications with multiple interfaces
Identify areas for improved testing efficiencies and partners with peer teams and external
partners to facilitate and implement strategies
Lead Testing effort in core banking system domain/technology implementation & upgrades
Lead Testing effort in PeopleSoft system implementation, integration with Data warehouse,
Lead Testing effort in Upgrades, Integration with accounting & Payment related systems
Assist test team in the development of all testing-related documentation including
Test Plans
Test Cases/scripts
Test Data
Defect Management
Reporting of key testing statistics and trends related to test design & execution highlighting
Provide system quality and team status against committed project milestones
Reviews and approve all test strategies, test plans, and test summary reports with the project
sponsor and project team
Act as the senior point of escalation for any significant impacts identify by the test teams and/or
project participants
Ensures the operational procedures and project processes are consistent
Ensures test resources are aligned to the right activity based on skillset, the test resources are
Allocate test resources to ensure efficient utilization
What we're looking for:
Perform initial assessment, analysis, testing and implementation of incremental
enhancements and change requests for Banking & Financial systems
Work closely with the business groups and the IT team to ensure efforts are synchronized
and coordinated as efficiently as possible. Liaison with client stakeholders, line managers,
change control board, project managers and technical leads.
Responsible for quality assurance deliverables deployed into production. Review testing
documents including Test plans, Test strategies, Test scenarios, Test cases and test results
Lead and administer all HP Application Lifecycle Management (ALM) Administration functions including:
oProvision and maintain new and existing Domains, and Projects
oDesign, create and modify new and existing user-defined workflow scripts, entities, system/user fields, and templates including customized reports
oCreate and maintain user accounts and authentication. Ensure users have the right roles/permissions to accomplish their goals
oPlan, coordinate, and test next generation versions for proposed upgrades
oProvide guidance to user community during upgrades and migrations
oMaintain a working relationship with HP SaaS, support, research/development and product teams to review and propose necessary additions/modifications for upcoming product releases
oProvide troubleshooting assistance with user account and application access
oSubmit and manage tickets/support cases in HP ALM SaaS Portal
oDevelop and conduct HP ALM Center guidance and trainings as necessary
oHP ALM Admin Site configuration
oHP ALM Upgrades and patch deployment.
oDesign, develop, modify of new and existing HP ALM Workflows (Test Plan, Test lab, defects, reporting, and all others) and create new ones as needed
Lead the migration effort to upgrade from on premises HP QC to AP ALM SaaS
Maintain, and support HP Unified Functional Testing (UFT), HP Performance Center/LoadRunner (PC), including:
oInstallation, setup and configuration
oPlan, coordinate, and execute next generation version upgrade when necessary and approved
oProvide troubleshooting assistance with environment settings, and application access
Generate Automated Dashboard - Management Reports from ALM based to provide the performance on Testing Process using ALM, SQL, VB Scripting and Excel macros
Provide test coverage analysis based on automation results
Execute and analyze results of daily/nightly automated test loads
Identify defects and assist with classification, tracking, retesting, and resolution as required
Execute to daily targets as indicated by test planning
Document detailed defects and issues through the test management system
Report HP ALM and HP UFT environment issues to HP Support group, follow-up and track till closure
Maintain, and support Neo-load, including:
oInstallation, setup and configuration
oPlan, coordinate, and execute next generation version upgrade when necessary and approved
oProvide troubleshooting assistance with environment settings, and application access
Environment: HP ALM, HP UFT, Neo-load, Java, J2EE, Web Sphere, Oracle, Microsoft Office, IE 11.0, Windows 7, SharePoint, Microsoft Project, Visio, Confluence, JIRA, JAMA, Service Now
Coventry Healthcare /Leap Stone Scottsdale, AZ 2013- 2014
QA Lead
Coventry Health Care, Inc. (Coventry) is a diversified national managed health care company based in Bethesda, Maryland operating health plans, insurance companies, network rental services companies, and workers compensation services companies. The company provides a full range of risk and fee-based managed care products and services, including HMO, PPO, POS, Medicare Advantage, Medicare Prescription Drug Plans, Medicaid, Workers Compensation and Network Rental, to a broad cross section of employer and government-funded groups, government agencies, and other insurance carriers and administrators in all 50 states as well as the District of Columbia and Puerto Rico.
Responsibilities
Managed team of 8 QA Engineers participating in the testing of an enterprise level web application with Oracle DB backend
Built a high performance QA Team by hiring, training, coaching and mentoring QA Engineers
Managed and lead feasibility studies and workshops to collect and document functional requirements, specifications and functional design. Carried out and documented Gap Analysis.
Documented comprehensive Business Requirement Specification after reviewing business process and related documents. Insured accuracy, completeness, clarity and simplification of Medicare Enrollment application to meet CMS requirements.
Presented Requirement Specifications to Internal Stakeholders for review/acceptance. Revised BRD as necessary throughout the development lifecycle.
Reviewed Software Requirement Specifications, negotiated and signed off on the Test Plans for the releases, produced feature specification documents detailing the high-level design of the software and the user interface.
Created uses cases and scenario diagrams using UML to model business and operational processes.
Created and modified medical enrollment test cases. Validated TRR files and verify that files are successfully sent out to 3rd part vendor.
Identified problems and issues with Prior Pay Period Adjustments and provided possible solutions to remedy issues.
Managed entire QA process, beginning from application inception to date of product delivery included defined Test objectives, designed Test Plan, and developed Test Procedure as per requirements for modules to check functionality and integration testing.
Validated XML feed on rules and regulations. Created happy path and negative cases to check the validation conditions.
Analyzed manual test cases and suggested enhancement according to the requirement change.
Managed entire Defect life cycle using ALM. Reported directly to Vice President, Quality Assurance and assisting to collect status reports and schedule formal and informal weekly meetings with team members.
Conducted weekly walkthrough and inspection meetings, to verify the status of the testing effort.
Performed all phases of end-to-end testing which includes Regression Testing, GUI testing, Black Box testing, Smoke testing, User Acceptance Testing and Negative Testing of the Application, its interfaces and Client-Server Utilities.
Apart from handling the team, I did hand s on testing to validated the test cases and verify the debugged cases.
Worked with business to facilitate UAT and end to end tests and be a point of contact for triaging and reporting on status of defects reported by the business
Conducted QA Defect Triage meetings and guide the IT functional teams towards proper resolution of defects through ALM
Conducted regular status meetings with QA team (onshore/offshore) to ensure that the testing activities are performed in a timely manner and with a desired level of quality. Set up priorities for the QA teams to ensure task completion.
Attend status meetings with project PMs and updating them on project QA/testing status, identify and report on any issues/risks from a QA/Testing perspective to the PMs and assist with devising mitigation strategies. Gather any inputs or discussions from these status meetings that may be critical to QA and drive it with the QA Teams.
Create and maintain test cases in ALM and be able to produce relevant reports out of ALM
Actively participate in business requirements walkthroughs, analysis & design walkthroughs, inspections, reviews, project meetings and user group meetings for quality assurance.
Work with business users, system analysts, designers and programmers to create and analyze various required project documents pertinent to QA.
Estimated quality assurance efforts on projects. Allocate the QA/testing work within each project and ensured that proper assignments are made to each team individual
Administered HP ALM
Environment: HP ALM, Java, J2EE, Web Sphere, Oracle, Microsoft Office, IE 7.0, Windows XP, SharePoint, Microsoft Project, Visio,
Choice Hotels, Phoenix, AZ January 2008 March 2013
Test Lead
Choice Hotels International (NYSE: CHH) is one of the largest and most successful lodging companies in the world. Choice currently franchises more than 6,200 hotels, representing more than 500,000 rooms, in more than 30 countries and territories. Ranging from limited service to full service hotels in the economy, mid-scale and upscale segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally
Responsibilities:
Developed and implemented test plans. Ensured content and structure of all Testing documents / artifacts is documented and maintained.
Analyzed requirements during the requirements analysis phase of project. Kept track of the new requirements from the Project.
Involved in the analysis of business requirements, system specifications and wrote test plans, test cases for the smoke, GUI, functional, security, database and integration testing.
Created project deliverables with the specified level of quality for the project sponsor, on time and within budget, by efficient coordination of project resources and good control of project activities, in order to satisfy the project objectives.
Followed the Procedure of the company in writing Test Plan and Test Cases using Business requirements document and Functional requirements document of the system
Planned, prepared, and maintained project costs and schedules, by realistically estimating activity duration and risks, to meet BMO standards. Managed risks, issues, status, communication, planning, execution and resources in order to meet project deliverables.
Involved in the complete QA Lifecycle activities like Smoke Test, Functional Test, Data validation Test, Browser and OS compatibility, End to End Test and User Acceptance Testing Phase.
Created overall test strategy on testing web services by creating request messages using SOAP UI. Deliverables included responses from the server and return results are validated against the compliant definition.
Coordinated product releases through QA, working closely with Product Management, Senior Management and the Business Stakeholders, to produce high quality software on time to meet aggressive release schedules.
Managed resource planning and scheduling for multiple, concurrent development efforts. Provide quality metrics to senior management.
In joint sessions, review and provide input for functional business requirements, high level requirements, test plans and test cases.
Developed and implemented total quality initiatives across the company to establish Quality Assurance processes for testing and reporting.
Prepared Traceability Metrics, milestones and reports. Implement quality processes and developed successful estimation models
Document, implement, monitor, and enforce all processes and procedures for testing is established as per standards defined by the organization.
Lead the testing effort for the corporate e-commerce mobile website
Lead the testing effort for the corporate IOS (IPhone & Ipad) and Android application. Developed and executed automation for mobile applications utilizing Perfecto Mobile. Developed Automated Testing scripts utilizing Selenium.
Managed the end to end testing of the e-commerce web based application
Lead the testing effort for the Windows based telephone Agent reservation software (WinAI)
Supervised the testing of the Enterprise Content Management Systems and Integration with web based systems
Responsible for validating the middle ware message SOAP messages (PMSI). Validated XML files for Journal Records and checked whether the data is parsed and loaded to EDW staging tables.
Supervised the testing effort for a Web based Property Management System
Validated that each Web Service operation functions as stated; Web Service returns results compliant with its definition; sequence of web service invocations fulfill a required business process and that any of the above works as required with data input from external sources .
Tested all the web services using SOAP UI testing tool.
Performed Backend testing of Unix based systems
Utilized Omniture for Web analytics, social, advertising, targeting and web experience management solutions.
Performed daily walkthroughs of the test cases, bugs found and to solve the issues with development manager and DBA
Tracked test case execution progress, test results analysis, defect reporting. Escalated issues to developer and retested the fixes and tracked defects until the defect is set to Closure.
Direct the day-to-day activities of the QA teams for mediation and reporting systems. Mentor staff in a fast paced development environment, creating a loyal team and a positive professional atmosphere.
Evaluate individual team member performance, provide balance score card performance rating and work closely with individual team members to aid in their growth within their respective roles.
Work with leadership to promote overall QA process improvements, mentorship to both onshore and offshore teams and prepare performance compensation plans for direct reports.
Organized and attended defect meetings with developer leads and developers to discuss the open defects status.
Documented the defects and kept track of their trailing history, Test Execution result analysis, and modification requests.
Used SharePoint for document versioning. SharePoint was used to communicate testing progress with the higher management.
Interface with customer support team to translate customer issues into defects that can be addressed by development team. As a part of the software development staff, work closely with the software developers through the defect lifecycle, from discovery to defect verification
Participated in Designs sessions and Application Walk Through meetings. Interacted with Business Manager; Development Manager and QA Manager to provide them update QA testing efforts on daily/weekly basis.
Prepared and Provided test matrix to the management.
Environment: Rally, Java, .Net, C#, Crystal Reports, XML, VB, MS SQL Server, Sybase, SOAPUI, XML Spy, Rapid SQL, Lotus Notes, Windows XP, Excel, Visio, MS Project
Pearson, Chandler, AZ February 2007 January 2008
Performance Test Engineer
Pearson is the world s leading education company, providing educational materials, technologies, assessments and related services to teachers and students of all ages.
Responsibilities
Presented Requirement Specifications to Internal Stakeholders for review/acceptance. Revised BRD as necessary throughout the development lifecycle.
Reviewed Software Requirement Specifications, negotiated and signed off on the Test Plans for the releases, produced feature specification documents detailing the high-level design of the software and the user interface.
Interfaced with owners and other systems engineers to baseline requirements. Responsibilities also included providing training and software presentation using Web-Ex.
Defined and documented test strategy, executed and delivered appropriate Test scripts and configuration & change management activities.
Prepared WBS to identify the activities, activity schedule, task dependencies, release schedule and task allocation.
Created Use cases and scenario diagrams using UML to model business and operational processes.
Helped QA Lead to managed entire QA process, beginning from application inception to date of product delivery included defined Test objectives, designed Test Plan, and developed Test Procedure as per requirements for modules to check functionality and integration testing.
Validated functionality and business rules in calculation, financial planning and reporting engines, based on requirements and use cases.
Reviewed and updated Test Plans, Manual Test Cases and Test Reports during different releases of this application.
Developed performance testing plans based on trend analysis, system utilization projections and system workload projections.
Developed capacity management tools by identifying key parameters and data sources.
Developed Automated Performance Testing Scripts utilizing Silk Performer for multi-tiered Java based web application
Verified capacity model with test data and develop and document performance related metrics
Identified performance issues and verify corrective actions.
Worked closely with teams of developers throughout the entire development life cycle, to elicit and manage performance requirements, develop test strategies and performance test plans
Created SQL queries to test the backend functionality of the application.
Made use of MS Office tools to create and maintain documentation such as test planning documents, test execution documents and test results documentation.
Conducted weekly IRB (Internal Review Board) meetings to prioritize the defects logged to developers and to resolve the issues.
Identify key process to improve efficiency and productivity. Identified work activities to be done during downtime
Worked on department-wide activities such as process improvement efforts, will gather and report on quality metrics, and will participate in pre-and post-implementation reviews using Sharepoint.
Prepared metrics, milestones and reports and implemented quality processes and developed successful estimation model.
Environment: HP Quality Center, Java, J2EE, TIBCO, XML, Microsoft Office, DB2, SharePoint, Windows XP, Microsoft Visio, Project, Unix,Informatica, Oracle, Internet Explorer.
JDA Software, Scottsdale, AZ May 2006 January 2007
Sr. QA Engineer
JDA Software is a leader in global supply chain management, offering a broad portfolio of integrated planning and execution solutions and services to help firms manage the entire supply chain from raw materials to finished products and into customers hands through any channel.
Responsibilities:
Reviewed software and business requirement documents to get a better understanding of the system on both technical and business perspectives.
Involved in writing and executing Test Plans and Test Cases for different modules of this application.
Analyzed the current system in operation and developed Test Cases based on the client s information for the integration and upgrade to the system.
Involved in end to end manual testing of the application. Performed boundary value analysis (BVA).
Conducted Functional, Regression and GUI testing on first build of the application.
Wrote SQL Query to extract data from Portal database for testing purpose.
Interaction with Business Development Team, Application Developers, Project Manager and other team members on application testing status when necessary.
Actively participated in developing and maintaining the high level Process flow chart using MS-Visio to facilitate compliance with a view of business process with respect to functional testing.
Generated and maintained metrics report to management for performance of quality systems and trends of contract issues.
Provided QA review and documentation in a timely fashion to upper management and conducted timely failure investigations, and resolved quality issues and routine deviations on an ongoing basis.
Helped QA Lead to develop legacy track record defect process flow in Quality Center.
Presented time estimation and supporting reasons for testing activity to be performed.
Used Sharepoint for document version control and approvals.
Worked along with the Network team to resolve performance issues with the GUI and Legacy system. Resolved bottlenecks and delivered a highly functional and robust final solution.
Worked with the internal/external process improvement teams to drive quality improvements, continuous process improvements and help ensure that products are delivered with the highest quality, industry best practices and coding standards.
Worked with Project team to implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
Assisted QA Manager, assembling test plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately
Responsible for tracking key testing milestones and assisted Test and Project Managers adjusting project plans and resources to meet the needs of customers. Helped PM to coordinate and communicate with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed
Assisted Project Manager in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise
Worked with QA Team to test fixes for logged defects. Worked off-hours to quickly triage problems, determine root cause and test resolution in a short period of time.
Environment: Quality Center, Microsoft Access, Java, JSP, Sharepoint, Internet Explorer, Windows, UNIX, Oracle, Excel, Visio, Project.
Retalix, Tucson AZ August 2004 April 2006
QA Analyst/Integration Engineer
Retalix is a leading global provider of innovative, integrated software solutions and services for high volume,
high complexity Fast Moving Consumer Goods retailers and distributors including supermarkets, groceries,
convenience, fuel, health and drug, and department stores.
Responsibilities:
Discussed Business Requirement Document with Business Analyst after reviewing business process and related documents.
Reviewed Software Requirement Specifications, negotiated and signed off on the Test Plans for the releases, produced User specification documents detailing the high-level design of the software and the user interface.
Created and executed Test Cases and Test Plans.
Created scenarios to ensure that the test cases are correct and scalable
Developed Automated Testing scripts utilizing WinRunner.
Performed Blackbox and Whitebox testing.
Evaluated need for and designed installation software and scripts.
Coded, reviewed, tested and debugged installation software and automated build software and script.
Developed utility programs to support the building and installation of software products.
Administered Version Control System (Star Team).
Worked with Product Development and QA teams to ensure bug are fixed and provide feedback on functionality of software
Conducted weekly walkthrough and inspection meetings, to verify the status of the testing effort.
Environment: Star Team, SQL Server, Delphi, Java, JSP, SharePoint, Internet Explorer, Windows, UNIX, Oracle, Excel, Visio, Project. |
