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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Education
2007 Coursework towards Associate Degree (30 Credits) P.G Community College Business Management Major Prince George s, MD
2006 High School Diploma, Spingarn High School Washington, DC
Relevant Experience
Assistant Manager
Verizon Wireless September 2015-December 2016
Assisting the store manager in organizing, planning and implementing strategies. Coordinating operations and ensuring schedules and objectives are met. Supervising and motivating staff members. Building strong rapport while engaging and interacting with customers. Monitoring operating costs, budgets and resources. Communicating with customers and evaluating their needs and specifications.
Security Guard/Loss Prevention April 2015-September 2015
Being observant and reporting. Following procedures daily and ensuring all rules are obeyed. Maintaining order while receiving visitors and guests. Offering security and safety precautions. Acting quickly and correctly during crisis situations. Implementing and monitoring processes to reduce property or financial losses.
Assistant Manager January 2014-January2015
T-Mobile Wireless
Washington, DC
Supervising and motivating employees. Building rapport with customers by making the store experience interactive, engaging and reassuring; Maximize customer experience by "solving the whole problem" (as opposed to pushing products) Maintain the visual appeal of your store; Make the most effective use of store displays and interactive devices for each of your customers; Keep abreast of the rapidly evolving T-Mobile technology; Developing positive customer relationships. ; Using down time to effectively enhance knowledge of current and new products, when not serving customers.
District Manager October 2011-October 2013
Clear Wireless
Columbia, MD
Completing store operational requirements by scheduling and assigning employees; Managing Inventory, motivating team members. Ensuring all store managers had everything they needed so all stores ran smoothly and maximizing retail budgets and product inventory, purchasing and sales. Conducting conference calls daily with all employees to discuss monthly quotas, sales strategies, store deposits, inventory etc. etc. Work closely with regional managers and store owners to coordinate and determine the most cost-effective marketing and hiring strategies, and align their particular franchise with a retailer's parent business philosophy; Using company software to draft proposals, recruit employees and research and track products; Motivate team members to help create the best possible sales team; Interview and selectively hire the most qualified candidates, provide time-efficient and thorough training and maintain the skills and well-being of current staff with motivational incentives and evaluations; Address customer needs by immediately resolving conflict, inspiring long-term customer relationships and creatively placing and rotating merchandise in a way that best catches customers' attention.
Sales Consultant February 2010-June 2010
Metro PCS
Washington, DC
Developed positive customer relationships; Maintain visual appeal of the store; Contribute to the store hitting monthly quotas; Build customer confidence of customers by making the store experience interactive, engaging and reassuring. Make the most effective use of store displays and interactive devices for each of your customers. Selling cellular devices.
Mentor/Volunteer December 2008-December 2009
Peppermill Community Center
Seat Pleasant, MD
Took lead in supporting a young person through an ongoing, one-on-one relationship; Serve as a positive role model and friend; Build relationships by planning and participating in various activities; Strive for mutual respect; Build self-esteem and motivation; Help set short and long term goals based on the needs of the individual; Help decide an action of how to achieve those goals.
Host/Ticket Salesman July 2008 November 2008
Open Top Sightseeing
Cheverly, MD
Ensure that tourist follow applicable safety regulations and rules of conduct; Greet tourist and describe the content and length of the tour; Showing great salesmanship; Receiving and attending customers; Identifying and determining customer s needs; Handling credit and collection daily; Ability to communicate effectively with customers; Assisting customers with information about the company; Among other duties that were asked of me as needed.
Data Entry Clerk/ Warehouse Worker January 2008- June 2008
Magnolia Plumbing
Washington, DC
Unpack, sort and stock items in appropriate warehouse areas in a safe manner; Conduct routine inventory and shipped materials; Perform routine issuance of stock fills orders, complete records and documentation for transactions; Receives goods from vendors: checks items for proper condition, quantity, and description; Records and checks against purchase orders, shipping orders and documents; Among other duties that were asked of me as needed.
Additional Skills
Types 50 wpm; Proficient in Microsoft Office Suite; Superb phone etiquette and customer relations; Strong organizational skills
References
Jaron Thomas (District Manager Verizon Wireless) 301-272-5635 (cell)
Kurt Lewis (CEO of Financial Management Revenue Services) PHONE NUMBER AVAILABLE (work); PHONE NUMBER AVAILABLE (home)
Shawn Anderson (General Manager Sprint) 410-300-0908 (cell) |
