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Click here or scroll down to respond to this candidatePROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Candidate's Name
Sunrise, Florida 33313
Home: PHONE NUMBER AVAILABLE - Cell: PHONE NUMBER AVAILABLE - EMAIL AVAILABLE Finding challenges and an opportunity to experience professional growth. Utalizing experiences and skills effectively.
Highly motivational Training
Computer Literacy
Trusted key holder
MS Windows proficient
Multi-line phone talent
Quick learner
Team Building
Strong client relations
Exceptional communication skills
Creative problem solver
Strong client relations
12/2013 to Current Advocate
Convey Health Solutions Miramar, FL 33025
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Served as the main liaison between customers and management Developed reputation as an efficient service provider with high levels of accuracy. Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
03/2012 to 12/2013 Administrative Assistant
Office Team Boca Raton, FL
Set up and explained new membership contracts.
Asked open-ended questions to assess customer needs. Directed calls to appropriate individuals and departments. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
09/2009 to 03/2012 Brand care specialist/ CSR
Global Response Margate, FL
Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions. 06/2006 to 2009 Receprionist/switchboard Operator
Anything On Wheels Fort Lauderdale, FL
Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, EDUCATION
ADDITIONAL INFORMATION
including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
1991-1996 High School Diploma: Majored in Music
Mona High - Mona Rd, Jamaica
Member of the [Music] Club
1999-2003 Certificate: Secreterial
Durham College of Commerce - Kingston, Jamaica
Coursework in Accounting, Finance and Statistics
References Available upon request.. |
