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Click here or scroll down to respond to this candidateCandidate's Name
6 North Locust Ave., Apt. Street Address
Phone :( PHONE NUMBER AVAILABLE email: EMAIL AVAILABLE
KEY COMPETENCIES
Communication Skills~ Customer Service ~ Business Management ~ Problem Solving
Training ~ Counseling ~ Team Building ~ Report Writing / Documentation
PROFESSIONAL EXPERIENCE
Senior Trainer 12/2007 04/2017
NJ Department of Children and Families
Office of Training and Professional Development, New Brunswick, NJ
Launched hybrid training which resulted in self-paced, online learning.
Delivered live classroom training using a variety of instructional techniques; small group exercises, role play simulation, team activities, group discussions, videos and lectures.
Trained staff on a variety of topics including, safety awareness, communication, client engagement and advocacy.
Instructed and mentored new workers to develop self - directed learning plans using SMART goals.
Communicated effectively with diverse groups utilizing cultural competence.
Organized and lead train the- trainer sessions on basic computer navigation and proprietary computer application.
Applied Microsoft Office Suite applications (i.e., Excel, Word, PowerPoint, and Adobe) in planning and carrying out day-to-day activities.
**
Administrative Analyst-Computer Project 03/2006 12/2007
NJ Department of Children and Families, Trenton, NJ
Served as assistant project lead, successfully piloting NJ SPIRIT proprietary computer system to staff across 47 state offices.
Learned the system from the end-user application perspective; including optimal workflow and processes.
Coached and promoted the use of the system, reinforcing positive work habits and reduced negative workarounds.
Tested and validated new standards, new processes, and new system functionality.
Developed training materials and facilitated staff training and presentations for over 5,000 end-users.
Developed various reports, presentations, briefings and training documents.
Provided technical expertise through reviews of program objectives and goals.
**
Administrative Analyst 04/2005 03/2006
New Jersey Department of Human Services/ Office of Program Integrity and Accountability, Trenton, NJ
Provided technical assistance to staff to implement Quality Improvement
in Human Resources customer service/call center units, resulting in 20% increase in response times.
Performed research, compiled and analyzed information/data regarding a variety of
administrative, management, and organizational issues.
Defined processes and procedures in conjunction with operating staff.
Persuaded experienced and reluctant staff to change their way of working to incorporate quality methods.
Acted as key contact with staff to ensure changes were in compliance with department specifications.
**
Senior Community Program Specialist 06/2001 04/2005
New Jersey Department of Human Services
Division of Developmental Disabilities, Trenton, NJ
Trained Community Care Provider training for sponsors of in-home care. Served on core curriculum committee to develop standardized training for the Community Care Provider Program.
Recruited and screened applicants for the Community Care Provider Program.
Conducted home studies and evaluations to ensure homes were compliant with local and state licensing standards.
**
INTERNSHIP EXPERIENCE
Therapist Intern 08/2013 - 12/2014
Eagleville Hospital, Eagleville, PA
Conducted weekly individual and group therapy sessions with clients challenged by persistent mental illness and co-occurring substance abuse/use disorders.
Facilitated psychoeducation groups and discussion, on a variety of topics, to increase insight into maladaptive behaviors and assist clients in the change process.
Employed various therapeutic interventions, including Solution Focused Therapy, Cognitive Behavioral Therapy, Person-Centered Therapy and Motivational Interviewing to help patients develop coping skills and identify supports.
Presented cases in weekly clinical supervision to senior clinical staff.
Developed and wrote personal histories and treatment plan goals.
Maintained thorough client progress notes of session content and interventions.
**
EDUCATION AND CERTIFICATION
Master of Arts in Clinical Counseling Psychology, LaSalle University
Master of Science in Administration, Central Michigan University
Bachelor of Arts in Consumer Affairs, Minor: Management, Montclair State University
Certified Trainer, International Association for Continuing Education & Training (IACET) |
