Candidate Information Name Available: Register for Free Title Engineer Support Target Location US-OH-Cincinnati Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  South Timber Creek dr.
Milford, Ohio Street Address
Phone: PHONE NUMBER AVAILABLE
EMAIL AVAILABLE

Professional Summary

Very technical IT Support Technician has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has an Associate Degree in Network Systems Administration and two years of experience working as an IT Support Technician.
Technical Skills
Good analytical and troubleshooting abilities
Strong knowledge of viruses application glitches and hardware issues
Patient and able to walk customers through troubleshooting and repair process
Excellent communication abilities
Good customer-service skills
Good organizational abilities
Good understanding of installations and updates

Certifications
AWSP - Warranty Basics for Technicians (RXWT1)
AWSP   Lenovo Desktop Systems Hardware Service Training (RDD08)
AWSP   Lenovo Notebook Systems Service Training (RTD08)
Barracuda Backup Certified Engineer (BT324)

Education
DeVry University: Cincinnati, OH May 2012   October 2015
Associate of Applied Science in Network Systems Administration GPA 3.11

Employment History
Insight Global July 2017   present Cincinnati, OH
IT Contractor
Helping with projects at Tri-Health locations, Installing/deploying workstations, Break/fix, printer installs.

Pomeroy April 2017- July 2017 Cincinnati.OH
Deskside Support
Handling the PC Trade Up project with P&G, customer interaction, deskside support, imaging, migrating, microsoft, outlook.

Forward Edge May 2015   January - 2017 Cincinnati, OH
Desktop Engineer
PC Technician, utility Player, customer Interaction, administrative support, desktop support, emerging Products, SCCM Imaging, Break fix, Google administrator, Active directory.

DeVry University March 2015   May 2015 Cincinnati, OH
Student worker (Part-time)
Responsibilities include completing various IT tasks, setting up printers and workstations throughout the facility, assisting with front desk tasks and installing updates on workstations as needed.