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Click here or scroll down to respond to this candidate2554 Grey Eagle Drive
Candidate's Name
Woodbury, MN Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Areas of Expertise:
Multi-Site Operations Management
Organizational and Staff Development
P&L Management & Analysis
Supplier Selection and Performance
Budgeting and Forecasting
Contract Negotiations
Major Account and Sales Development
Workforce Planning
Strategic and Fiscal Planning
Risk Management
Project Management
Revenue Growth
Process Analysis and Redesign
Cross Functional Team Leadership
Data, Market & Root Cause Analysis
Service Level Agreement Development
Change Management
Client Relations and Retention
Policy Development and Execution
Human Resources
Professional Experience:
PeopleScout 2012 to Current
Senior Managing Director, Managing Director
Led, directed and implemented multiple Managed Service Provider (MSP) Operations for client s global contingent workforce programs with revenue exceeding 160M. Hired, supervised, trained and motivated MSP staff on-site, globally and across cross functional teams.
Directed and coordinated customer needs assessments, cost/benefit and root cause analysis utilizing six sigma methodology. Developed and delivered presentations and solution proposals including Quarterly Business Reviews, leveraging data analytics collected through the use of multiple SaaS products that decreased absenteeism by 26%, decreased negative turnover by 57% and decreased total cycle time by 10.5 days while maintaining a 99% order fill rate.
Led and directed Service Level Agreements (SLA s), Key Performance Indicators (KPI s) and client satisfaction surveys achieving results that met and/or exceeded client expectations.
Led and directed vendor relationships, negotiations, issue resolution and vendor development. Evaluated, measured and benchmarked vendor performance and contract compliance utilizing a balanced scorecard approach. Led and directed project/communication plans for improvements with client and vendors. Managed to the terms and conditions of the contracts and facilitated and negotiated new contract addendums and statements of work with client and vendors. Evaluated, tracked and measured third-party risk.
Created, led and executed complex project plans for new site implementations, the redesign and enhancement of SaaS products and workplace solutions for diversity spend, compensation, process re-engineering, safety, and employee retention/turnover within or under timeframe and budget.
Developed budgets, forecasts and managed and evaluated P&L performance.
Adecco 2004 to 2012
Branch Manager
Devised, drove and implemented strategic business/sales plans for multiple branch and on-site operations with revenue exceeding 5M. Performance continuously rewarded with top honors within the company.
Mentored, trained and empowered a team of recruiters. Developed, led and implemented innovative recruiting strategies, processes and procedures that increased top line sales over 300%.
Derived and measured recruiting strategy metrics and analytics to track and measure team s results to ensure delivery. Ensured client retention and developed client relationships by conducting business reviews, customer surveys and appreciation events.
Coached, consulted and collaborated with Executive Management and HR on staffing processes, sourcing strategies and talent assessments. Executed new processes and procedures that decreased retraining cost by 57%, decreased turnover by 27% and increased client satisfaction ratings by 8%.
Led and directed sales efforts in assigned territories through research, lead generation, prospecting, networking and contract negotiations. Authored requests for proposals (RFP s) prepared pricing strategies and proformas and closed contracts that increased revenue by 500%.
Led and managed Human Resources functions to include assessment and selection, performance reviews, grievances, disciplinary actions and terminations, pre-employment screening, unemployment, workers compensation, OSHA regulations and record management.
Produced and evaluated P&L performance, conducted profitability analysis, led and directed necessary changes, accelerating the ROS by 250%.
Medical Staffing Network 2002 to 2004
Area Manager
Led and directed ten branch locations across the country. Developed, drove and implemented strategic business plans. Motivated and mentored branch teams, implemented continuous improvement of operational processes and standards that increased productivity, efficiency and profitability.
Produced and led strategic and fiscal planning, led, directed and implemented a new allied health business line developed at Intrepid across all branch locations, implemented a cross selling program with company s travel nurse division that increased top line sales by 300%.
Supported, developed and coached a team of recruiters, developed and executed new sourcing strategies to generate candidate pipelines that meet or exceeded demand. Led, directed and implemented full cycle recruiting plans for local and national searches, benchmarked and leveraged best practices that exceeded client's goals, objectives, and timelines.
Evaluated P&L performance, conducted profitability analysis, authored RFP's, prepared quotes, and led national contract negotiations that accelerated the ROS by 300%.
Intrepid USA 2001 to 2002
Area Manager
Led and directed eight branch locations that were purchased in bankruptcy. Developed, drove and implemented detailed project plans to bring all offices to a profitable state. Built, mentored, trained and motivated new recruitment/sales teams.
Conceived, branded and launched a new allied health product line that resulted in a model for implementation nationally. Built and executed talent acquisition strategies to support and align with staffing objectives and new product lines. Led, directed and implemented full cycle recruiting plans for local and national searches.
Defined critical success measures and tracked progress against key measures to ensure success.
Authored RFP s, prepared pricing strategies, negotiated and closed contracts that increased revenue by 700%.
Developed budgets, forecasts and proformas. Led, managed and evaluated P&L performance.
ProStaff 1999 to 2001
Residential Manager
Led, directed and implemented the successful start-up of several new on-site locations. Created a model and project plan for roll outs nationally.
Spherion 1994 to 1999
Regional Director, Area Manager and Branch Manager
Led and directed multiple on-site locations for client s contingent workforce programs with revenue exceeding 16M. Built, mentored and trained on-site teams. Developed and implemented innovative recruiting strategies, processes and procedures, directed full cycle recruiting plans for exempt and non-exempt professionals.
Led, directed and implemented the successful start-up of several new operating locations and innovative product lines which resulted in a model for implementing new locations and product lines nationally. Conducted monthly national on-site manager training.
Managed and directed concept-to-launch customized software enhancements that aligned business goals and objectives with technology solutions. Gathered, developed and constructed business objectives and software requirements from internal and external stakeholders, evangelized the enhanced product vision and built roadmap, communicated needed changes to development team, oversaw testing, and led national rollout on-time and within budget. Developed documentation materials for education and training users.
Selected and served on task force that created and implemented the company's ISO 9001 Quality Assurance System, which improved the company's productivity, operational effectiveness and service delivery cycle.
Managed, developed and oversaw operational budgets and sales forecasts. Evaluated P&L performance and conducted financial analysis. Developed and executed strategies and solutions to enhance overall profitability that was rewarded several years running with the President s Circle of Excellence Award.
Education:
University of Minnesota, Minneapolis, Minnesota
B.S. (Triple Major) Training and development, Agricultural Economic and Rhetoric
Professional of Human Resources Certification (PHR), 1997 |
