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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE | EMAIL AVAILABLE linkedin: https://LINKEDIN LINK AVAILABLE Dedicated, passionate Hospitality Professional with a strong background in hotel & restaurant management as well as casual dining, special events, and catering. Proven ability to maximize revenue and minimize cost while fostering a positive work environment. Possesses superior team building, training, budgeting, sales, and P & L skills. Capable of providing excellent customer service and clear communication, resulting in improved efficiency and performance of both employees and the business as a whole. Core Competencies Hospitality & Culinary Management ~ Front of House Operations Cost Control ~ Teambuilding & Training ~ Workplace Safety ~ P & L Management ~ Budgeting Sanitation ~ Quality Control ~ Guest Service Excellence ~ Strategic Sales ~ Marketing Vendor & Inventory Management ~ Profit & Growth Strategies ~ PayrollEducation DeVry University, Downers Grove, IL Bachelor of Science (BS) in Technical Management concentration: Hospitality Management, 3.97 GPA The Art Institute of Pittsburgh Online Division, Pittsburgh, PA Certificates in Events Management & Gaming and Food & Beverage Operations, 3.99 GPA University of Phoenix, Phoenix, AZ Associate of Arts in Hospitality, Travel, and Tourism, 4.0 GPAProfessional ExperienceGreenbelt Marriott Greenbelt, MDAssistant Food & Beverage Operations Manager 2015 - Present . Share highly detailed client instructions with staff to create flawless events that exceed client expectations . Improve guest satisfaction scores by 15% . Increasing return event and catering clientele by 18% . Improve staffing efficiency measures by 20% . Proactively identify, respond to and resolve client concerns to demonstrate strong service culture . Develop and deliver training on client satisfaction and service techniques to staff . Insure that brand standards are maintained by all staff members in each client interaction . Manage food and beverage and culinary daily operations . Assist with developing annual operating budget and controlling costs . Manage supply ordering to minimize waste and cost and increase efficiencyGaylord National Resort & Convention Center Oxon Hill, MDConference Set-Up Assistant Manager 2014 - 2015 . Assist the Conference Manager in preparing annual operating budget and control of departmental costs . Monitor the daily performance of the conference set-up staff . Work with production crews and meeting planners to accomplish client specifications . Create function room diagrams and work within the Daylight sales systems to verify accurate set-up instructions . Inspect function rooms as well as guest and service areas to verify accurate set-up, cleanliness and organization . Meet with internal departments and client/representatives as required promoting accurate room sets and service delivery Maintains familiarity with safety regulations to promote compliance with life safety codesEmbassy Suites Hotel BWI Airport Baltimore, MDFood and Beverage Supervisor & Banquet Captain 2014 . Responsible for overseeing the set-up and clean-up of all food and beverage during any banquet functions in the hotel while continuing effort to deliver outstanding guest service and financial profitability . Supervise food and beverage service throughout banquet functions to ensure quality service and product quality . Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. . Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner . Participate in and lead department meetings . Process banquet checks accurately and efficiently for payment . Ensure guest satisfaction throughout the meal service . Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulationsEmbassy Suites Hotel Piscataway, NJFood and Beverage Supervisor & Banquet Captain 2013 . Responsible for overseeing the set-up and clean-up of all food and beverage during any banquet functions in the hotel while continuing effort to deliver outstanding guest service and financial profitability . Supervise food and beverage service throughout banquet functions to ensure quality service and product quality . Assist with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. . Greet and welcome client representative and guests, responding to requests in a timely, friendly and efficient manner . Participate in and lead department meetings . Process banquet checks accurately and efficiently for payment . Ensure guest satisfaction throughout the meal service . Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulationsMarriott Hotel & Resort Overland Park, KSBanquets/ Bartender/ Restaurant/ Supervisor 2012 - 2013 . Responsible for front of house operations and supervising temporary employees in large banquets . Guide and direct employees to maximize efficiency and service levels . Follow banquet event orders to prepare buffet, service carts, action stations and tables . Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen . Respond to and help to fulfill any special banquet or restaurant arrangements . Monitor and maintain cleanliness, sanitation, and organization of assigned station/service areasAdditional ExperienceVeteran's Affairs Leavenworth, KSSurgical Technician in Operating Room Department 2011-2012Veteran's Affairs Washington, DCSurgical Technician in Operating Room Department 2003 - 2011CertificationsServSafeCertified Food Service ManagerTraining for Intervention Procedures (TIPS)Certified Food & Beverage ExecutiveTechniques of Alcohol Management (TAM)Professional ReferencesAvailable upon request |
