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Title Customer Service Data Entry
Target Location US-IA-Clinton
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
  Street Address    PHONE NUMBER AVAILABLE   EMAIL AVAILABLE

Professional Profile

Highly versatile and service oriented professional. Self-starter with strong organizational and time-management abilities gained through diverse experience. Personable with clear, concise communication skills and a successful record of positively representing an organization s mission and values. Effective in balancing long-range vision with attention to detail. Proven accomplishments in positive team management and successful leadership in a manufacturing environment.

Areas of Experience

Production planning and staffing needs
Inventory Management
Continuous Improvement through the Toyota Production System
Customer Service Excellence
Effective Performance Improvement skills
SAP
Developed Safety and Quality standards
Proven ability to maintain and manage Operational budgets
Project Management
Efficient Inventory control
Cost Analysis
Management of shipping and receiving staff
Proven Team Leader

Education

History Major
Concentration: Psychology
Bachelor of Arts 1996
Clarke College
Dubuque, Iowa

Experience

Supplier Quality Coordinator
Terex Cranes/Contract
Waverly, Iowa
April 2016   present
Liaison between production floor, buyers, and outside suppliers. Responsibilities include contacting suppliers on defective parts, traveling to suppliers to discuss manufacturing issues, and assist quality inspectors with daily activities on production floor. Monthly preparation of reports on Supplier quality issues from previous months and contact suppliers with their performance review. Assisted with complete re-organization of facility move from Waverly to Oklahoma City.

Production Supervisor   Weld & Paint Departments
Terex Cranes/Contract
Waverly, Iowa
Dec. 2015   April -2016
Supervised 20 union employees. Responsibilities included daily schedule, weekend overtime, time card approval, process improvement initiatives and discipline of employees.

Production Supervisor   Primary, Secondary & Weld Departments
John Deere
Mt. Joy, Iowa
August 20012 to august 2015
Supervised 30-50 union employees. Responsibilities included scheduling of overtime, updating overtime book, assisted in accomplishment of daily production goals of fabrication department, CI improvement, and daily 5S throughout the plant. Also included SAP data entry, and kitting; Outstanding leadership skills

Lead Supervisor/Customer Service
Standard Forwarding
Dubuque, Iowa
September 2011 to May 2012
Associated information systems to coordinate and control the order cycle; Data from I.T. systems to evaluate performance and quality, and process improvements; Allocate and manage staff resources according to changing needs; Managed staff of 20-25 drivers

Warehouse Manager
Delta Sports
Reinbeck, Iowa
July 2006 to August 20011
Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures; Complies with federal, state, and local warehousing, material handling, and shipping requirements; Controlling inventory levels; reconciling with data storage system; Order picking, receiving, ISO procedures, cycle counts/inventory transactions. Supervised 12 employees.

Estimator/Customer Service
Dock Supervisor, Quality Auditor
Corr Flex Display & Packaging
Iowa City, Iowa
July 1999 to July 2006
Worked with production associates to assure proper usage of internal audits, while supporting the correct type of audit write ups that make the organization better;
Create and maintain all required documents for Internal and External audits; Perform root cause analysis with direct correlation to audit findings with a focus to improve the overall environment

Dock Supervisor
Roadway Express
Rock Island, Illinois
September 1998 to July 1999
Exceptional knowledge of proper freight handling and loading techniques. Remarkable ability to communicate effectively with all levels of Operations. Strong interpersonal skills to create conditions for cooperation and high standards of performance. Supervised 30-50 union employees.

References Available Upon Request

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