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Click here or scroll down to respond to this candidate 7790 Rotherham Drive
Hanover, MD Street Address
Candidate's Name PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Profile
To obtain employment that will utilize my skill set and knowledge with the
intention of gaining on the job experience(s) and role performance
mastery.
A selfmotivated, punctual, and courteous professional with
a successful track record of customer service.
Talent for quickly mastering technology and keeping current
on industry trends.
Ability to communicate in a diplomatic and tactful manner
with all levels of management and executive leadership.
Accustom to handling sensitive and confidential records
thus protecting client data and abiding by federal
regulations.
Computer/Software Proficiencies
Microsoft Office
Outlook
Meditech
eRad Ris
Cerner
Magview/Pacs
EMR
Recognitions & Skills
7+ years of Customer Service Experience
Received Top Sales Performer Recognition
Excellence in Customer Service Award
Administrative Support Honors
French & Creole Spoken as Second Language
Strong Communication Skills
Led and motivated Team Members
Excellent Interpersonal Skills
1
7790 Rotherham Drive
Hanover, MD 21076
Candidate's Name PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Special Project Lead Assignment Roles
Conflict Resolution Training
Strong Organizational and Analytic Skill
Employee of the Month, May 2013 (ARS)
Education
HCP CPR Certification
Jan 17Jan 19
20012005, Sussex Technical H.S.
General Diploma in Business/Computer Studies
Professional Experience
October 2014January 2017 Adventist HealthCare,
White Oak Breast Center
Silver Spring, MD 20904
Lead, Patient Services Specialist
Lead patient service employee for new health care facility opening
Established and implemented a workflow process from front desk to
the exam for patient comfort and time management efficiency.
Perform Bone Density studies on patients
Typing accurate patient worksheets used for testing
Trial new test studies for validation and incorporation into the Center
Assisted in adding new physician referral information into computer
system
On boarding of new staff members and training the front desk staff on
procedural updates
Scheduled patient appointments for radiology and breast specialist.
Retrieved prior images for newly seen patients locally or nationally.
April 2012 October 2014 American Radiology Services
Columbia, MD 21045
Patient Service Representative, Floater:
2
7790 Rotherham Drive
Hanover, MD 21076
Candidate's Name PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Reception and greeting of incoming patients and visitors.
Coordination liaison between the patients, techs and radiologist.
Perform insurance verifications and authorizations.
Managing multiline phone system and patient appointments
scheduling organization.
Advocating for the patients by providing guidance through difficult
processes and kindly talking with them through the steps; making sure
to answering their questions and concerns.
References
Rachel Velasco, Previous Manager
P: PHONE NUMBER AVAILABLE
E: EMAIL AVAILABLE
- Dr. Kristine Dettloff, WOBC Office Radiologist
P: PHONE NUMBER AVAILABLE
E: EMAIL AVAILABLE
- April Thompson, Front Desk Supervisor of ARS:
P: PHONE NUMBER AVAILABLE
E: EMAIL AVAILABLE
Crosstrain and help with coverage in our radiology department.
Participated and contributed to projects, tasks and/or meetings as
assigned by management.
Mammo, MRI & CT Technician Aide:
Escorted patients from waiting room to dressing room for exam.
Ask patients verification questions checking competency and to clear
for exam.
Preparation for patient testing including setting up exam table and
place MR patients within magnet.
3
7790 Rotherham Drive
Hanover, MD 21076
Candidate's Name PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Experience with researching patient accounts to request additional
information such as referrals, blood work, medical reports, and prior
images from hospitals or outpatient facilities.
Managing correspondence and mailing out images and other
documents from facility to facility.
Printing films or copy/burning compact disc (CDs) of images for
patients before leaving
Answering patient inquiries and questions and resolving
escalations/concerns as needed.
August 2009 April 2012 St. Agnes Hospital, AICU
Baltimore, MD 21229
Unit Secretary:
Operating high volume multiline phones, transferring calls and taking
messages for medical staff.
Notating confidential information before faxing sensitive or medical
documents to other facilities.
Ordering supplies for the unit and managing the inventory (medical
and office supplies).
Admit patients to unit and organize charts upon their arrival.
Entering orders from physicians for critical patients into hospital
computer system in a timely and accurate manner
Greeting and assisting families of critical care patient to patient rooms,
helping them with any issues or concerns that arise.
Preparing laboratory labels for nurses and physicians.
Discharge patient from unit to unit and coordinate transfer.
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