Candidate Information Name Available: Register for Free Title Customer Service Microsoft Office Target Location US-MD-Baltimore Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
C
Street Address
PHONE NUMBER AVAILABLE, Cellular Phone
Email: EMAIL AVAILABLE

Job Objective:

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Customer Service.

Qualification Summary:

A seasoned Customer Service professional with knowledgeable use of the Microsoft Office Suite. Experienced in the creation of several time saving and cost-effective methods for processing and re-engineering of routine office functions. Experienced in the workflow management and coordination of duties for staff members. Well versed in office policies and procedures.

Skill Summary:

15 years of Administrative and Customer Service;
Excellent verbal and written communication;
Excellent phone etiquette; and
Detail oriented.

Organization/Management:

Performs janitorial services for the airport restrooms.
Escort the passengers across the designated area of the air field to the inside of the terminal:
Prepared itineraries and kept appointment scheduler;
Made travel arrangements;
Managed activities of personnel, subcontractors and vendors;
Provided information and guidance to obtain accurate event specifications;
Conducted post convention meetings with client and facility staff;
Acted as a liaison to insure execution of program, and Sales/Marketing;
Evaluated, created databases and prepared electronic reports;
Maintained macros;
Ensured desktop publishing services were adequately automated and programmed to meet requirements;
Developed new techniques to improve efficiency of processing data;
Performed daily reconciliation of transactions for Advantage*net;
Performed Technical, clerical and administrative duties;
Processed employee and cooperative benefit plan transactions in accordance with plan guidelines; and
Maintained mail control systems.

Customer Relations:

Counseled members on the group insurance and qualified pension plans specifications;
Provided system members with efficient and accurate information on appropriate action for employees requested changes;

Implemented time saving procedures in workflow processing tasks; and
Assisted systems personnel in the training of the new BAS computer system.

Employment History:

Metropolitian Building Service 2009 to 2012
Washington, D. C.
Maintenance Specialist

PrimeFlight
Washington, DC
Shuttle Security

National Rural Electric Cooperative Association 1973 to 2005
Senior Assistant, Office Administration

Education:

Southeastern University 1998 to 2005
Washington, DC
Major: Computer Information Science

Phelps Vocational High School 1971 to 1973
Washington, DC
Major: Clothing Design

Volunteer Work Experience:

Executive Board of Director for the NAACP, 2003
Campaign Manager for Terrance J. McMichael for State Board of Education, 2008

Other Training:

Personal Computer: Microsoft Word, Excel, PowerPoint, Access, Internet, Quickbooks

References furnished upon request: