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Click here or scroll down to respond to this candidateCandidate's Name
C
Street Address
PHONE NUMBER AVAILABLE, Cellular Phone
Email: EMAIL AVAILABLE
Job Objective:
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of Customer Service.
Qualification Summary:
A seasoned Customer Service professional with knowledgeable use of the Microsoft Office Suite. Experienced in the creation of several time saving and cost-effective methods for processing and re-engineering of routine office functions. Experienced in the workflow management and coordination of duties for staff members. Well versed in office policies and procedures.
Skill Summary:
15 years of Administrative and Customer Service;
Excellent verbal and written communication;
Excellent phone etiquette; and
Detail oriented.
Organization/Management:
Performs janitorial services for the airport restrooms.
Escort the passengers across the designated area of the air field to the inside of the terminal:
Prepared itineraries and kept appointment scheduler;
Made travel arrangements;
Managed activities of personnel, subcontractors and vendors;
Provided information and guidance to obtain accurate event specifications;
Conducted post convention meetings with client and facility staff;
Acted as a liaison to insure execution of program, and Sales/Marketing;
Evaluated, created databases and prepared electronic reports;
Maintained macros;
Ensured desktop publishing services were adequately automated and programmed to meet requirements;
Developed new techniques to improve efficiency of processing data;
Performed daily reconciliation of transactions for Advantage*net;
Performed Technical, clerical and administrative duties;
Processed employee and cooperative benefit plan transactions in accordance with plan guidelines; and
Maintained mail control systems.
Customer Relations:
Counseled members on the group insurance and qualified pension plans specifications;
Provided system members with efficient and accurate information on appropriate action for employees requested changes;
Implemented time saving procedures in workflow processing tasks; and
Assisted systems personnel in the training of the new BAS computer system.
Employment History:
Metropolitian Building Service 2009 to 2012
Washington, D. C.
Maintenance Specialist
PrimeFlight
Washington, DC
Shuttle Security
National Rural Electric Cooperative Association 1973 to 2005
Senior Assistant, Office Administration
Education:
Southeastern University 1998 to 2005
Washington, DC
Major: Computer Information Science
Phelps Vocational High School 1971 to 1973
Washington, DC
Major: Clothing Design
Volunteer Work Experience:
Executive Board of Director for the NAACP, 2003
Campaign Manager for Terrance J. McMichael for State Board of Education, 2008
Other Training:
Personal Computer: Microsoft Word, Excel, PowerPoint, Access, Internet, Quickbooks
References furnished upon request: |
