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Street Address Cell: PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active
listening and problem solving. Customer-oriented Customer Service Representative successful at
troubleshooting and handling customer support issues in a timely manner. Call Center Representative
with expertise providing customer support in high call volume environments. Exceptional computer
aptitude and telephone etiquette.
Skills
Skilled in call center operations Strong problem solving aptitude
Call center metrics decoding aptitude Persuasive speaker
Customer interface expertise Marketing savvy
Multi-line phone operation proficiency
Exceptional workflow management
Adheres to customer service procedures
Committed to maintaining data integrity
Extensive history with predictive dialers
Work History
Tech Support, 06/2014 to 07/2017
IBEX Global Hampton VA
Help customers troubleshoot Mac and iOS devices
Managed call flow and responded to technical support needs of customers.
3 years of technical support experience.
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and
Mac systems.
Participated in various incentive programs and contests designed to support achievement of
production goals.
Provided on-call support for critical issues.
Participated in various incentive programs and contests designed to support achievement of
production goals.
Maintain a high-volume workload within a fast paced environment. Assisted an average of 550
clients in any given week and consistently met performance benchmarks in all areas (speed,
accuracy and volume).
Helped company attain the highest client service ratings (as determined by external auditors) -
earned 100% marks in all categories including communication skills, listening skills, problem
resolution and politeness.
Completed voluntary client relations training to learn ways to enhance customer satisfaction and
improve productivity.
Floor Technician, 12/2011 to Current
Jani-king
Dismantled, cleaned and replaced light fixtures.
Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls.
Inspected facility and grounds and picked up any trash.
Spot cleaned furniture and carpet.
Operated compactors and balers to discard cardboard boxes and trash.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Steam cleaned and shampooed carpeted areas.
Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and
squeegees.
Mixed water and detergents in containers to prepare chemical cleaning solutions.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Scrubbed, top-coated, buffed and varnished hard floors.
Education
High School Diploma: 2011
King's Fork High School - Suffolk VA |
