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Customer Service Administrative Assistan...
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Title Customer Service Administrative Assistant
Target Location US-TX-Plano
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Plano, Texas
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE

  Total Admin Experience 10+ Years
  Coordination Experience 10+ Years
  Transcription Experience 2+ Years
  Customer Service Experience 10+ Years
  Data Entry Experience 10+ Years

SUMMARY
  A multi-faceted individual with many years of administrative/technical experience supporting executives, managers and department staff to improve internal operations for small businesses and large corporations.
  Seeking a progressive company that will enable me to utilize my office knowledge and technical skills.
  Proficient in communication.
  Have diversified skill sets in administrative support, client relations and project management.
  Excellent inter-personal, phone and digital communication skills.

Computer Languages: COBOL, COBOL II, Visual Basic writing, maintaining and testing
TOOLS: EasyAct software, Creative Accounting Solutions, TSO/ISPF, IMS, TCP/IP, VSAM, PACBASE/PACLANX, DSMS/X, IBM mainframes, Mid-range systems, Client Server, UNIX, CICS, JCL, SQL, IMS, CRM, Datavan, Timeline, Windows   NT, Novell, OS2, DOS, MS Word, MS Excel, MS Access and some MS Powerpoint. Lotus 123, Word Perfect, DBASE III Plus
PROFESSIONAL EXPERIENCE
G6 HOSPITALITY 11/13- PRESENT
ADMINISTRATIVE ASSISTANT
  Researching and running M6 employee wages reports, searching employee(s) information and current work status. Posting claims and claim status information. Follow-up on status of injured Motel 6 employee(s) claims.
  Post updates into database in regards to injured Motel 6 employees claims.
  Prepare and distribute invoices for payment
  Fulfilling Subpoenas request that have been served to the various Motel 6 locations.
  Use File Zone software to research information needed to fulfill subpoena request.
  Entering Matter(s) into Serengeti, preparing Legal Hold Notice for Matter(s), Employee Roster reports regarding Matter(s). Obtain Release and Dismissal documents on closed cases.
  Train on new software Counsel Link that is replacing old software   Serengeti.
  Calendar maintenance, department surveys, department mailings, copying/scanning,
labels, compiling letters, compile office supply orders, archiving, Fed Ex and DHL mailings, Property Inspection Notices
CAIN WATTERS & ASSOCIATES PC 12/99   12/11
ACCOUNTING COORDINATOR/TRANSCRIPTIONIST/SECRETARY
  Produced financial statements to over 500 monthly or quarterly Accounting Dental Doctors/practices via portal, database and or hard copies on a timely basis.
  Transcribed tapes to transcript from monitoring clients consult.
  Responsible for maintaining spreadsheets, payroll, paychecks and journal entireties.
  Assisted with reconciliations of accounts.
  Supported company switchboard receiving high volume client calls
  Engagement letters preparation for new/potential clients.
  Was responsible for Project coordination of 1099 s.
  Prepared monthly billing reports.
  Maintained department library and was responsible for archived data.
  Miscellaneous responsibilities included all department mailings, maintained department equipment, incoming mail and faxes.
  Responsible for compiling miscellaneous memos.
  Vendor management and invoicing.
  Provided outstanding customer service
  Ran and recorded daily credit card charges for monitoring, accounting and taxes.
  Recorded daily checks and prepared bank deposits.
  Prepared monthly statement for Home Delivery, and Federal Express billing charges.
  Ran Intranet Dental Community (IDC) and III to I charges.
  Completed database forms for new clients.
  Compiled and loaded Client Fee Survey information into database.
  Incorporated monthly Kornitizer Capital Management reports for file.
  Maintained annual meeting log and charges.
  Prepared periodic bulk mailings and monthly billings to clients.
  Searched for prospective dental clients.

ELECTRONIC DATA SYSTEMS 06/92   05/99
ASSOCIATE INFORMATION ANALYST
  Designed and constructed the Loan Scoring process for the Suruga Bank
  Designed and constructed these two the CRM Parameter Download process
  Responsible for fully writing and executing test plans for brand new functions.
  Prepared material for each phase of the functional walk-thru's.
  Served as the point of contact for the Transaction History subsystem.
  On a daily basis researched and applied enhancements to applications as well as supported the resolution of defects during testing. Scheduled and provided on-call beeper support for daily cycles.
  Trained team members, and Japanese customer on executing, researching and error resolution for the daily cycles.
  Provided technical support for over 130 Information Analysts.
  Supported project management efforts by administering IA project schedules.
  Provided application support. Served as an ACF2 (Access Controlled Facility)
  Security coordinator. Obtained/granted change management access for IA
  Served as the Security Liaison for the Bank One Implementation project
  Responsible for the execution and monitoring of daily cycles, as well as problem resolution
  Provided support for the Customer Support Helpdesk
  Assisted in testing scripts, conditions and subsystem functions
  Coordinated and conducted librarian meetings
  Served as the Technical documentation coordinator for Releases 227 and 228
ELECTRONIC DATA SYSTEMS/RESOLUTION TRUST CORPORATION 11/91   06/92
RESEARCH ANALYST

ELECTRONIC DATA SYSTEMS/ HARDWARE SERVICES 06/90   11/91
ADMINISTRATIVE ASSISTANT

ELECTRONIC DATA SYSTEMS/DALLAS OPERATION OUTPUT CENTER 10/85   06/90
LAB TECHNICIAN

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