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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
OBJECTIVE
To obtain a Professional front desk position where I can utilize over 15+ years of Medical front desk / Health and Insurance.
QUALIFICATIONS SUMMARY EXPERIENCE
Delivering Excellent customer satisfaction, creating a welcoming environment, professional and courteous phone presents, along with patient scheduling management, patient registration, front desk check in/ check out, conduct administrative duties such as problem resolution and quality assurance, monitoring of referral, medical records, navigate, through electronic health record and multiple software programs, obtaining health Insurance authorizations, multi-tasking in a fast paced environment, written and oral communication/organizational skills, medical terminology, time management, strong sense of urgency, Microsoft Word and Excel, monitors the status of referral request, and facilitates process at each step of ensure patients secure referral appointment on a timely basis.
Advance Community Health/Apex Family Medicine
Patient Relations Representative, Apex, NC 05/2015 05/2017
Patient Registration
Open clinic for service
Check patient in/out of clinic
Retrieve and Approve billing
Filling out refill request
Make sure patients are HIPAA compliant
Verified and update insurance
Co-pays collection
Scheduled or rescheduled patient appointments
Total and batch at the end of the day, make bank deposit
Monitor status of referral requests, facilitate process at each step to ensure patient secure referral appointments on a timely basis
Xerox-Silver Script, Medicare Drug Benefits
Clinical Pharmacy Technician, Raleigh, NC 01/2012 05/2015
Authorizing member s medication base on policies and procedure/guide lines.
Explain Appeal process to member and medical staff
Documenting all resolutions
Verify medication rejection using Peoplesafe or AS400 along with MedHok, and Share Point.
Make courtesy calls to members regarding decision of their medications
Answer questions from providers on formulary, non-formulary and quantity exception
All job duties have to maintain 100% accuracy
Wake Med Health and Hospitals
Patient Account Representative, Raleigh, NC 01/2007- 08/2010
Completed patient registration
Checked patients in/out
Collected insurance co-pays
Verified patient demographics and insurance information
Scan and explained required documents for signature
UNC Healthcare
Clinical Business Associate, Durham, NC 0 02/05 to 10/06
Opened clinic for service
Check patient in/out of clinic
Verified and update insurance
Co-pays collection
Scheduled or rescheduled patient appointments
Schedule diagnostic test and appointments to other health facilities
Total and batch at the end of the day
Receive and distribution of faxes and copies, along with corresponding to faxes
Calls for repairs to office machine
Ordering office supplies
Retrieve clinic s voicemails routed or return calls
Coordinated clinical lunches with drug Reps.
Rex Hospital
Clinical Business Associate, Raleigh, NC 01/2004- 02/2005
Admitted and register patients to healthcare facilities
Verified and update patient s geographical information
Verified and update insurance
Informed patient of financial responsibility before arrival
Ensured authorization and referrals have been met
EDUCATION:
High School Diploma,
Business office Assistant Certified
Notary Public of Wake County, NC (2007)
COMMUNITY INVOLVEMENT
Community Home and Hospice, providing resources for organizations including Muscular Dystrophy Association, Habitat for Humanity, Triangle Food Pantry. |
