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WORK EXPERIENCE
MEDCO SERVICE, Huntsville, AL
Call Center Representative, Jun 2017 - Present
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Check to ensure that appropriate changes were made to resolve customers' problems.

PLATINUM MORTGAGE, Huntsville, AL
Closing Specialist, Feb 2008 - May 2012
Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
Act as an intermediary in negotiations between buyers and sellers over property prices and settlement details and during the closing of sales.
Maintain knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options, and government programs.
Check work completed by loan officers, attorneys, or other professionals to ensure that it is performed properly.
Review property details to ensure that environmental regulations are met.
Arrange for title searches of properties being sold.

NOVA STAR MORTGAGE, Cleveland, OH
Closing Coordinator, Jan 2005 - Apr 2008
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
Analyze potential loan markets and develop referral networks to locate prospects for loans.
Confer with underwriters to aid in resolving mortgage application problems.
Work with clients to identify their financial goals and to find ways of reaching those goals.
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Review loan agreements to ensure that they are complete and accurate according to policy.

EDUCATION
AMERICAN INTERCONTINENTAL UNIVERSITY, Schuamburg, IL
Bachelor of Business Adminstration, Jul 2016

AMERICAN INTERCONTINENTAL UNIVERSITY, Schuamburg, IN
Master of Business Administration: Specialization in Human Resource Management, Jul 2016 - Jul 2017

ADDITIONAL SKILLS