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Street Address Monticello Boulevard
Cleveland Heights, OH Street Address
H: Street Address
C: PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
Summary
Conscientious, determined and motivated Sales, Marketing and Training Professional with
excellent communication skills. Diverse experience in Sales, Project Management, Training,
Customer Service and Retention, with documented positive results.
Skills
Superior communication skills Relationship selling
MS Office proficient Product training and placement
Excellent negotiating tactics Business development
Accomplishments
Built a large client base in a previously undeveloped territory through consistent
prospecting, telemarketing, networking and referral source development.
Collaborated with and trained prospective clients for efficient product implementation
and utilization.
Resolved customer service issues to maximize loyalty and retention.
Northern Ohio Recovery Agency
Experience Cleveland, OH
Administrative Assistant
April 2017
Served as central point of contact for all persons needing to gain access to the building.
to
Responded to telephone and in-person requests for information. Sent faxes and handled
Current
incoming and outgoing correspondence. Received and distributed faxes and mail in a timely
manner.
Playhouse Square & Christopher's Pub Cleveland, OH
Bartender
October 2013
Prepared beverages for guests in fast-paced, high energy environments. Set up bar and did
to
all necessary preparations in advance of guest arrivals. High achievement in customer
April 2016
satisfaction metrics.
iShopMedia, LLC Canal Fulton, OH
Digital Media Consultant
September 2011
Consultative sales to a wide range of industries looking to enter the 21st century via digital
to
media. Created marketing materials and mastered company's proprietary software programs.
November 2012
Products included online advertising, search engine optimization and mobile apps.
Heartland Payment Systems Cleveland, OH
Relationship Manager
April 2007
Business-to-business consultative selling of credit card processing and related services to all
to
types of retail establishments. Built a 100 client base through consistent prospecting,
December 2010
networking and referrals.
Ahola Payroll Services Brecksville, OH
April 2000
Sales Consultant
to
Developed and managed a previously undeveloped metropolitan territory, building an 800
March 2007
client base. Established relationships with accountants, bankers, human resource and
financial professionals, to build a referral network. Prepared and conducted presentations to
both clients and members of my referral network.
Education and Training
Dyke College Cleveland, OH
Bachelor of Science: Business Management
Graduated Magna Cum Laude
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