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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
SKILLS
23+ years of continuous experience in administration of change control via Service Now approval, technical services, business/network analysis and project implementation throughout diverse industries
Proficient in aligning technology with business needs to facilitate the achievement of organizational goals; ITIL
Responsibilities include handling all information technology operation activities keeping Total Cost of Operations (TCO) down
Knowledge of client operating systems, systems integration capabilities and capable of providing support for all facets of client workstation specifications, management and deployments
Ability to lead large scale client software deployment working with all Project Management Office (PMO), Clinical Engineering and deskside personnel
Core competencies encompass:
Operations Management Desktop/Server Expertise Team Leadership
Strategic Planning Disaster Recovery Business Continuity
Languages: DOS, RPG/400, COBOL, Pascal, CL, SQL, C++, HTML, HL-7, ASCII, Visual Basic, Perl Operating Systems: Novell NetWare (OES), Microsoft Windows Servers/Workstation, VMS, OS/400, UNIX, Linux, Apple X & El Capitan
Hardware/Networking: Ethernet, Token Ring, Wireless, WFTP, Telnet, IPX/SPX (RIP/SAP), TCP/IP (BGP,OSPF), RDP, T1, Frame Relay, VPN, OC-48 Ring MAN, ISA, PCI, AGP, SATA, SCSI, RAID 5, SAN, NAS, Nortel Switches, Dell and HP Servers
Software: Microsoft Office, Project, Exchange, MSTSC, Ghost, Novell GroupWise, MS SQL Server, Oracle, Extra!, Dropbox, NetMeeting, Cisco WebEx, DNS, DHCP, SNMP, ODBC, Combofix, ccCleaner, Malwarebytes, Recover My Files, Druva, Glary, Kronos, box, Skype for Business (LYNC), NTFS, SCCM
HIGHLIGHTS
Physician productivity increased by 33% through problem identification, resolution and documentation
Break-fix calls reduced by 80% by modifying the initial Windows installation procedure
Consulted on outsourcing corporate IT functions to Covansys, CSC and Siemens
Analyzed disaster recovery cost required for restoring business continuity
Project management experience during office relocation
Utilization of help desk resources improved; reducing employee turnover
EXPERIENCE
Network Systems Analyst, Cardiovascular Informatics Section March 1998 June 2017
Henry Ford Health System (HFHS) (Detroit, MI)
Supervised contracted programmers involved in developing interfaces using ODBC and Perl to extract data for reporting purposes.
Demonstrated knowledge of the software development life cycle while implementing two PACS systems
Managed implementation and administration of Vericis PACS application servers; VIS/VAS storing 12,000 images annually
Ensured safe backup of twelve Microsoft SQL application servers
Managed implementation, upgrades and administration of Syngo Dynamics PACS application and web servers; storing 24,000 images annually in standardized DICOM format
Manually verified daily images were archived successfully; manipulating SQL databases for quality
Migrated five years of images from Vericis Sony AIT-3 tape to Syngo Dynamics
Migrated twelve Microsoft SQL servers to VMWare Windows servers
Tested, installed and managed new released software applications
Tested all new application versions in SCCM
Designed four systems that had multiple interfaces managing outside contractors and application providers
Handled all specialized software installations ensuring proper licensing and compliance
Created ghost images for the installation of one hundred computers during the reorganization of entire Main Campus Cardiology Division providing dual monitors and printers
Experience developing employees, coaching employees and leading a team through change
Ensured redundancy in all critical hardware and service components; configuring test systems
Helped implement three Electronic Medical Records (EMR), six state of the art labs and digitized systems
Ensured all print mapping was correct during EPIC Citrix implementation
Successfully tested manual laptop disaster recovery access to updated EPIC data when network was down
Provided level three help desk support for three hundred users at eight different locations
Utilized Citrix, VMware, AT&T cloud, vendor neutral archive (VNA), isilon storage arrays and EMC technology
Installed, configured, maintained and upgraded Windows 2000, XP, 7 and 10 desktop operating systems utilizing SCCM and Windows Server 2000, 2003, 2008 and 2012
Managed Identity and Access Administration for over three hundred users at eight different locations
Expert knowledge of Windows/Intel (Wintel) Infrastructure; DNS, Active Directory, Provisioning, Load Balancing and Server Clusters
Systems Analyst, Human Resources Information Systems July 1996 March 1998
The Detroit Medical Center (DMC) (Detroit, MI)
Maintained internetwork systems, Resumix, Job & Comp Master and NetWare 3.x.
Installed 100 computers for Peoplesoft, Lawson applications and implemented Microsoft Mail.
Published PC Support Guide and conducted hands-on training sessions.
Business Analyst, Applied Technology March 1995 July 1996
Source One Mortgage Services Corporation (Farmington Hills, MI)
Developed strategic plans and used existing and emerging technologies to meet business needs.
Designed and maintained a disaster recovery backup system to secure software management.
Technical Services Specialist, CDI Computer Services, JTICS March 1994 March 1995
Chrysler Corporation (Detroit, MI)
Supported hardware, software and local system networking for automotive engineers.
Scheduled technical training while handled solely the helpdesk calls totaling up to 125 per day.
EDUCATION
Western Michigan University, Kalamazoo, MI -- Bachelor of Business Administration, Computer Information Systems
MCSA Windows Server 2012 Expected October 2017
Certified Novell Engineer (CNE) Novell NetWare 6 [Certificate ID: 9536969]
Dale Carnegie Course Certificate
PC Repair, International Correspondence School, Scranton, PA
ADDITONAL UNIVERSITY EXPERIENCE
Business Data Networks
Developed user requirements for the data communication needs of General Motors Corporation
Designed an integrated LAN, MAN, WAN and GAN solution for General Motors that eliminated corporate-wide Islands of Automation
Learned theory and applications of: LAN s, MAN s, WAN s, GAN s, ISDN, FDDI Backbones, CSMA/CD-Ethernet, Token Passing, PDN, OSI Functional Layers, PAD
RPG/400 Programming
Designed and coded application programs on the AS/400
Used tools such as: Subfile Processing, SDA, DDS, Top-Down, Structured and Modular program design, Arrays, Display Files, RPG Fixed-logic cycle, and RPG II
Advanced COBOL Programming
Successfully designed and coded a menu-driven, integrated system of programs for recording and processing a phone company s data maintaining customer accounts, billing, processing payments and generating reports for management
Learned: Data Validation Techniques, Sequential file maintenance, Indexed and relative file processing, Control-break processing, Report writer and COBOL-85
Independent Study IBM AS/400
Have a good understanding of: OS/400 CL commands and programming, SDA, SEU, DFU, security and PC support
Pascal Programming
Improved problem solving, decision making and programming skills
Topics covered: Arrays, records, sets, sorting, searching, stacks and queues
Decision Support and Expert Systems
Created a DSS for the City of Hope in regards to their Personnel Hiring Policy
Researched, designed and coded an expert system for the fifteen diagnostic signs of unconsciousness and developed an expert system for a university to help determine which applicants to admit or reject for its MBA program
Information Systems Analysis and Design
Learned techniques and skills such as: E-R diagrams, DFS s, Data Normalization, Information Systems Design, Gantt Charts, CPM/PERT Diagrams
Database Management System Design
Developed and implemented a registration and billing system for a college
Used techniques such as: E-R modeling, data normalization, semantic object modeling
Applied CIS Development Project Project Leader
Responsible for Project Scheduling, Documentation and Management
Developed an IBM CIM Lab Operations manual, research project and presentation. Used AS/400 to utilize automated office technology with OfficeVision |
