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Click here or scroll down to respond to this candidateCandidate's Name , II
Email:EMAIL AVAILABLE
Street Address Glassmanor Dr
C) PHONE NUMBER AVAILABLE
SYNOPSIS
Trained Switch/Network professional with a solid understanding of overall Network Switch architecture and Preventive maintenance; Diverse, experience with operation, restoration and troubleshooting of communication equipment systems; Knowledge of complete System Test Cycle and Capable of working autonomously or in conjunction with team members coupled with strengths that include a great tenacity for problem solving.
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KEY AREAS OF EXPERTISE
Strong Facility Background
Ability to learn on the fly
Very good Customer Service Skills
Strong Telecom Background
Multiple Switching Experience
Excellent SS7 Experience
Oral and Written Communications
Windows
Solid Team Player
Able to work in an intense situation
Quality Assurance
Customer Service
Solid Track Record in Telecom
Dedicate work quality
Dependable
Excellent Technical Skill
PROFESSIONAL PROFILE
Focuses on customer service/client relations and identifies/capitalizes on opportunities to enhance productivity.
Self-motivated and goal-oriented, thrives in both independent operations and team dynamics, builds alliances, engages in cross-functional activities, and finds innovative solutions for complex problems.
Insightfully and calmly responds to tough situations; highly organized and meticulously detail oriented, yet flexible and adaptable; adept at managing several tasks and projects simultaneously; goes the distance to provide quality service.
Demonstrates professionalism, tenacity, thoroughness, and dedication; dependable and reliable, with friendly demeanor in executing professional responsibilities.
Established track record of developing and implementing both short-term objectives and long-range strategic goals, and skillfully manages key logistics.
Highly adaptable and resourceful; rapidly learns new procedures and processes; quickly adjusts to changes in schedule, environment, and organizational objectives; facilitates atmosphere of collaboration, trust, and mutual support.
CAREER PATH
DCNET/OCTO; Voice Field Technician Level 2
May 2015-Present
Troubleshoot, repair and install VOIP {Cisco, Avaya}, ISDN, Analog, digital telephone equipment & Audio Visual equipment for DC government. Troubleshoot & repair all telephony & Audio Visual issues throughout the city. Install and repair Audio Visual equipment
CCG/Department of Corrections Sight Administrator technician
August 2013 to June 2015
Oversee phone installation and Video Visitation equipment here at DC Jail for the inmates use. Maintain the maintenance on inmate phones make changes on the ACD equipment, Call processing Applications and other voice applications. Also run test on the Video Visitation monitors and update inmate phone list and also make sure that there visit are secure and able to be monitored. Make decision on all site surveys, new installs, as well as, moves, adds, decommissions, and changes (for premise equipment (PE)) .
Net2EZ, Facility Engineer Feb 2012 to March 2013
Maintain the power as well as the infrastructure of all the equipment within the Datacenter. Responsible for overseeing and assisting customer and projects, as such situations arise. Extend d-marc, test new and existing fiber to meet BICSI & EIA/TIA cabling standards. Complete, update and revise CLR s. Keep complete maintenance of 3 Data Centers
Verigent, Lead Technician Aug 2010 to Feb 2012
Complete installation projects for INOVA Hospitals, Clark Construction/ John Hopkins Hospital expansion. Overseen the project assist with the cable installation, testing and terminating CAT 6 & CAT 5, Polishing and terminating fiber, completed site survey walk-thru s and assigned tasked to the team. Completed the installation by bringing the system on-line. Work with Cat 3, 5 & 6, 66 block, BIX block as well as jack termination, ran fiber and terminating to meet BICSI & EIA/TIA cabling standards. Developed bill of materials for equipment and materials. Created floor plan designs. Complete maintenance trouble issues throughout the hospital during the course of the day as well. Installed, deployed, tested and turned up Nortel PBX and Avaya PBX, as well as deployed multiple PC s, mounted Flat screen TV s, and other premise equipment (PE) device locations at the Bethesda, Walter Reed Army/Navy Medical Center.
Verizon Business, Advance Technician-Network Control 2009 -2010
Monitor and respond to Local, LD, ROW, VoIP, Midrange, Softswitch, Plexus, Juniper and Cisco routers and Timing equipment alarms (DMS,5ESS and Sonus LD switches, Sonet, OC3 & OC12 troubleshooting)
Open Remedy tickets and Mastars on switch alarms to be worked
Schedule Demand Maintenance and Callouts with the site
Perform Hardware/Software Demand Maintenance including activity with the site
Monitor the SS7 Network, open tickets and send flashes as needed
Determine Maintenance Action Using Recommended Actions and Technical Notes
Identify traffic affecting outages and implement network controls to minimize call blockage caused by outage situations. Developed bill of materials for equipment and materials. Created floor plan designs. Perform traffic monitoring on the NGSN, IN, MRS, and XO Enhanced Call Routing platforms
Troubleshoot and repair all network circuit outages when outages exceed 15% of any single network trunk group.
In-Building Wireless, Lead Technician 2008 to 2009
Completed installation of wireless phone system in the Gaylord Hotel project. Overseen the project assist with the cable installation, completed site survey walk-thru s and assigned tasked to the team. Completed the installation by bringing the system attractive and on-line. Developed bill of materials for equipment and materials. Created floor plan designs. Worked with Cat5, 66 blocks, BIXblock as well as jack termination, ran fiber and terminating to meet BICSI & EIA/TIA cabling standards.
Verizon GNI/ Tekmark SS7 NOC Support Technician 2006 to 2009
Provided Tier 2 support in a Help Desk environment
Provided Daily, Weekly & Monthly Maintenance
Completed System & Server upgrades
Worked directly with: Tekelec Eagles; Lucent SCP, CSN & SMS
Provisioned the STP in it s entirely
Provided 24hr support in the health of the Eagles performance
Provided the documentation for the daily & weekly procedure on the Eagles
Provide Technical assistance with reading SIP/SIPT & SS7 call Traces
Monitor the network, open Remedy Trouble Ticket, provide escalation etc.
Paloma Systems IT Analyst 2006 to 2007
Solid understanding of Project management utilizing various tools to report on the ongoing moves adds and changes throughout the EPA.
Trained Switch/Network professional with a solid understanding of overall Avaya VoIP System architecture and Preventive maintenance
Diverse, experience with operation, restoration and troubleshooting of the Avaya 4610 communication equipment systems
Knowledge of complete System Test Cycle and Capable of working autonomously or in conjunction with team members coupled with strengths that include a great tenacity for problem solving.
Provided Weekly & Monthly reports as a project manager for EPA upgrades to VoIP systems worked directly with, EPA customer strongly, for Moves, Adds &Changes with their phone service
Update the Remedy database with all new information
MNM Communications, Lead Installation Tech 2003 to 2005
ompleted Cat6 & Fiber upgrades within the Pentagon to meet BICSI & EIA/TIA cabling standards
Completed test & turn-up of system @ the Pentagon
Completed site survey walk thru s, installed for Fannie May w/there wireless network
Volt/Lucent Technology/ Bell Atlantic GNI, Intelligent Network Administrator 1999 to 2000
Provided Tier 2 support in a Help Desk environment; Completed System & Server upgrades
Worked directly with: Tekelec Eagles; Lucent SCP, CSN & SMS
Provisioned the STP in it s entirely; utilized the Access7 to Troubleshoot SS7 malfunction
PROFESSIONAL DEVELOPMENT / EDUCATION
1982-1985 Ohio Institute of Technology 3 years Completed
1985- 1985 Mira Costa College Certificate of Completion in Computer Science
TECHNICAL PROFICIENCIES
Oasis; Impact; Putty; Hummingbird & Crosstalk
Nortel CS2K Switches; Nortel Succession; Nortel ERS8600(Hardware)
HP Access7, Fundamentals Of UNIX, Lucent SCP 2110 & 2111
Tekelec Gateway Screening & Global Title Translations, Tekelec Eagle Maintenance
Lucent SCP 2110 & 2111 Fundamentals Of UNIX
Ericsson AXE 10 Operations & Maintenance
Ericsson CMS Accutel DAX, Heikimian, Windows NT, 98,Microsoft office package
SAS Management, UNIX, INET Geoprobe,
Avaya VoIP Network
Cisco VoIP Networks |
