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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Blane Dr,
Temple Terrace, FL Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
EMPLOYMENT HISTORY
Channel Sales Support-FT
SPECTRUM/BRIGHT HOUSE NETWORKS, 2/2016 present (Riverview, FL)
Receive orders via Salesforce email notifications.
Quality Control of orders for accuracy.
Confirmation that construction has completed.
Confirm there is an available account for billing to be able to move forward with order.
Entry of orders via Atlas.
Secure an installation date and time for customer s services to be installed or move order through to Implementation to complete an installation date and time that is convenient for the customer.
Document customer name, service address, account number and order status on an Excel spreadsheet that is available for the entire team to view as back-up.
Update Salesforce with customer expected date and install date all the way through to order completion and billing complete.
Communicate with partner as necessary to ensure customer s services are satisfactory.
Follow up with all re-schedules, cancellations, or escalations.
Assist team with all orders keeping SLA to a minimum.
Communicate with management and team for special approvals or non-standard operations. Contract Support Coordinator-FT
BRIGHT HOUSE NETWORKS, 1/2013 2/2016 (Riverview, FL)
Quality Control of contracts and Salesforce for accuracy.
Update all historical information in Salesforce for all hospitality accounts.
Verify all required documents for each order have been uploaded into Salesforce.
Request account numbers from the ICOMS Team for all new locations.
Install location account in ICOMS, and update Salesforce with new account number.
Verify CARL information and submit CARL for construction.
Submit contract via Docusign to BHN VP for signature, if required.
Effectively communicate with co-workers, Account Representatives and Management. DA Billing Specialist-FT
BRIGHT HOUSE NETWORKS, 6/2012 1/2013 (Riverview, FL)
Add, remove & correct account numbers, master billing account numbers and misc. numbers.
Add tax exempt certificate numbers, tax codes and crediting of taxes to accounts.
Processing of check and credit card refunds.
Adjusting status of services in accounts.
Email customers both manual invoices, system-generated invoices and collection letters as well as receive credit card payments from customers via telephone.
Processing of disconnected services and accounts.
Auditing of a high volume of accounts to assure all services, prices and terms match the customer s contract.
HR Assistant-FT
ARMA, 4/2012 5/2012 (Tampa, FL)
Printing, inputting and filing of new hire paperwork.
Scanning orders into Share Point system.
Order/Data Entry-FT
THOMPSON PUBLISHING GROUP, 1/2010 - 11/2011 (Tampa, FL)
Data entry of orders and payments.
Communication with customers via telephone to verify credit card information.
Filing and scanning daily and special projects as needed. Payroll & Billing Coordinator-FT
TCS COMMUNICATIONS, 7/2004 - 6/2009 (Tampa, FL)
Reviewed, verified and entered all in-house employee & subcontractor dailies to include production completed and time worked.
Tracked all employees hours worked as well as vacation, sick & personal time availability.
Weekly reconciliation of all items keyed to verify all entries have been recorded accurately.
Scanned, faxed and e-mailed to co-workers, corporate and upper management daily.
Created spreadsheets for use with data entry of invoices.
Data entry of all invoices and unit changes.
*Professional and personal working knowledge of: Atlas, Salesforce, ICOMS, CARL, ESOMS, CRM, ACSR, EZ Pay, Share Point, Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft PowerPoint. |
