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Summary
Highly personable Medical Billing & Coding graduate with over 25 years of customer service experience. Strong organizational skills with the ability to prioritize tasks. Talent for identifying customer needs, with demonstrated ability to gain customer trust and provide exceptional follow up services, resulting in repeat customer business. Ability to resolve escalated customer service issues with the determination to ensure quality service. Proficient with numbers successfully managed employee payroll for over 50 employees.
Knowledge, Skills & Abilities
Medical Terminology
Insurance Claims & Payments
CPT-4 & ICD-10
Electronic Health Records
Billing Cycle
Daily Financial Practices
Patient statements
CPC-A November 2016
Patient Scheduling
MediSoft
EOB s
Accounts Payable / Receivable
HIPAA Compliant
Benefit Verification
Sending/Receiving Claims
Inpatient/Outpatient Billing
Appeals Processing
Referrals
Authorizations
Records Review
Education
Carrington College Mesa, AZ Graduation: July 2016
Medical Billing & Coding Certificate
Academic Excellence 4.0 GPA; Perfect Attendance
Certification: CPC-A November 2016
Industry Experience
Extern Southwest Physician Solutions, LLC Tempe, AZ June 2016 - July 2016
Completed a 180 hour externship completing the essential duties and functioning as a Medical Biller and Coder within a fast paced medical billing organization.
Organize and accurately maintain patient electronic medical records; track data about patient symptoms, medical history, x-ray, lab results, and diagnoses, and healthcare related treatment
Accurate data entry of information within the electronic medical record system
Effectively communicate with insurance companies to resolve billing issues
Additional Work Experience
Banquet Server El Chorro Lodge Paradise Valley, AZ March 2012 - Present
Customer Service Representative Circle K Phoenix, AZ June 2010 - February 2012
Payroll Clerk / Server Julio G s Mexican Restaurant Scottsdale, AZ 1999 - 2010 |