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Click here or scroll down to respond to this candidate Candidate's Name 1627 Virginia Street Rockford, IL 61101
PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Objective: Administrative Assistant; Customer Service; Office Manager;
Accounting
Energetic, with a managerial bent, always an eye for what can be done
better, capitalizing on extensive knowledge of office skills, systems, and
processes
Experience:
9/2016 to Present. AnyHour Solutions. Agent. Customer Service Banking.
Screen and properly verify all callers, perform account transfers and
resolve banking issues. Escalate to actual banking representatives when
appropriate. Maintain 100% security and quality.
4/2015 to 2/2016. University of Washington Physician Billing Service.
Extended business office for Seattle physician network. Resolve patient
accounts after insurance pays, educate patients regarding insurance
documents, craft payment plans, charity assistance applications and
settlements as indicated. Bring balance to zero or place in collections.
9/2012 to 4/2015. APAC Customer Service (f/k/a NCO). Inbound customer
service for Chase Bank. Assist consumers in understanding banking
transactions, educate and adjust fees per policy while safe-guarding
customer data and complying with all policies and procedures in high volume
phone environment. Maintain company benchmarks and quotas.
6/2010 to 2/2011. Swedish American Health Systems, Regional Cancer
Center. Unit Supervisor. Day to day participation in the front office and
patient financial counseling duties for busy oncology clinic. Lead in the
effort to make the SWAM transition seamless for patients and employee.
3/2006 to 6/2010. ACT Medical Group, SC. Office Manager. Supervised the
front desk and patient financial employees for busy oncology practice.
Reporting to Practice Administrator, duties included developing and
applying scheduling guidelines based on efficiency, profitability and
provider preferences. Set standards for patient registration and data
collection for maximum reimbursement potential. Met or exceeded all
financial benchmarks for accounts receivable. Technology point person for
use of practice software in combination with Crystal Reports, Access, and
Excel to provide ad hoc reports and extract data needed to drive practice
activity. Fluent in all front office activity to set task turnaround
standards and implement meaningful solutions for emergent situation. Train,
review and coach front office personnel. Prepare payroll for practice
employees (submitted to US Oncology for preparation of checks). Acted as HR
liaison for FMLA and PLOA requests and tracked approvals and time off.
Assisted in the effort to merge into the SWAM Health System, maintaining
absolute confidentiality.
Education:
Associates Degree in Business Administration, Jones College, Jacksonville,
FL 2010
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