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Candidate's Name
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Candidate's Name
EMAIL AVAILABLE
Street Address  Woodridge
Rochester, New York
PHONE NUMBER AVAILABLE
OBJECTIVE
To obtain a full time position providing Information Technologies support, including PC hardware, software, and networking installation and troubleshooting. CERTIFICATIONS
  A+ Certification ( pending )
  Computer Support Specialist Certificate
  Cisco IT Essentials Certificate
  Cisco Introduction to Networking Certificate
PROFESSIONAL EXPERIENCE
PC Skills
  P C hardware and software installation, troubleshooting
  Build/rebuild/upgrade computer hardware
  Identify and resolve software and hardware conflicts
  Installation of service packs and upgrades
  Identify various topologies, protocols, transmission media, networking operating systems
  Configure the windows desktop and user environments Problem Solving
  Resolved escalated disputes for Technicians by compiling and acquiring inventory details from Purchasing and Engineering.
  Identified & presented trends in issues as they occur to minimize interruption in service.
  Adhered to company & government regulations, procedures, guidelines & deadlines. Planning
  Scheduled & contracted third party vendors for projects involving installation and removal of equipment
  Created & submitted purchase orders to vendors with the responsibility in asset validation and data entry accessed comprehensively by the business.
  Strategized critical thinking for alternative solutions. Customer Service
  Provided professional services to both internal and external customer, conscious of retaining the current client-base and a passion to grow the business with new leads.
  Maintained composure & perseverance handling unresolved inquiries and collaboratively investigated for resolution.
  Strong follow-up skills for feedback, inquiries and disputes in all aspect of the careers. Candidate's Name
2/3
PERSONAL DEVELOPMENT
  Analytical troubleshooting
  Process Improvement
  Data Analysis
  Interaction Skills
  Team Building
  Diversity Training
  Very strong organizational skills
  Bilingual-English/Spanish
EMPLOYMENT HISTORY
Unisys Rochester, New York 2016- P resent
IT Help Desk Support
Kelly Services, Rochester, New York 2014- 2 015
Account A dministrator
Randstad, Fairport, New York
Escalation D esk Representative 2013-2014
Pitney Bowes Management Services, Rochester, New York Fleet Administrator 2011-2012
Remedy Intelligent Staffing, Rochester, New York
Contract Credit Analyst 2007-2010
XES, Inc, Rochester New York
Credit and Collections Admin 2000-2003
EDUCATION
Monroe Community College A.A.S. Accounting
Candidate's Name
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Nazareth College In Progress
Monroe Boces Computer Support Specialist