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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Quarter Trail Apt D
Newport News, VA Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Objective:
Seeking a position as an Administrative Assistant, that will allow me to further utilize my existing leadership and customer service skills and enable me to acquire new accountant abilities.
Skills and Qualification:
Over ten years in Customer Service, Proficient in Data Entry, Skilled with Multi-line telephones, Expert in Microsoft Word, Microsoft Outlook, Microsoft Excel, Type 40 wpm, Knowledge of Account Receivables, Experience in UB04, 837I and CMS 1500 claim forms, Comprehension of ICD-9 and CPT code manuals, Trained in Medisoft, Proficient in HIPAA Regulations and Laws, Proficient in Sabre
Education:
Centura College, Newport News, VA, Medical Billing and Coding Specialist; Diploma
Career Resource Inc., Bridgeport, CT Administrative Assistant; Diploma
Experience:
TRG Customer Solutions, Hampton, VA 2012
Agent Inbound-Sales
Suggestively sell clients products and services; handling approximately 50 calls on a daily basis
Consistently meets established program requirements
Provides exceptional customer service and maintains established acceptance rating on quality monitoring tests.
Accurately inputs, retrieves and accesses information regarding a customer from a computer system.
Resolves customer concerns immediately and effectively. Displays professionalism and courtesy at all times.
Clearly understands the practices and procedures of the department and job responsibilities.
Offers feedback to quality supervisor always based on errors or improving results.
Attends and actively participates in all required training programs and provides feedback and suggestions to Supervisors for program improvement.
APAC, Newport News, VA 2007- 2009
Customer Service Representative
Utilized customer service skills while answering all customer questions and concerns
Responsible for tracking packages via the UPS website, 20 to 50 packages daily
Identified, researched and resolved customer issues with computer system
Candidate's Name page 2
Mutual of Omaha, Trumbull, CT 2005 - 2007
Associate Agency Business Administrator
Received and made outgoing calls to policyholders, hospitals, and physicians regarding requests for claim information; researched system records and updated various tracking systems; completed appropriate follow-up actions
Performed administrative duties and support business functions; assisting with new accounts and supervised 13 agents and processed payroll weekly for 13 Agents
Compiled and packaged department materials for distribution; responsible for receiving new department documentation and distributing documentation accordingly
Entered and maintained information into the system database and other software applications; provided clerical support through word processing various standard letters and documents
Other administrative duties; travel arrangements for associates, maintained office supplies inventory and processed special orders, as well as being responsible for accounts receivables on a monthly basis
Answered multi-line phone up to 13 lines, when necessary for coverage and forwarded calls to appropriate contact people
The McIntyre Group, Norwalk, CT 2004-2005
Administrative Assistant
Performed administrative duties and answered multi-line phone; up to 10 lines
Responsible for proofreading and applying proper punctuation, spelling, and grammar for letters and materials
Utilized knowledge of various software packages including word-processing, spreadsheet presentation and electronic mail
Advantage 100, Bridgeport, CT 2001-2005
Administrative Assistant
Analyzed and completed initial imaging and data entry functions on incoming correspondence
Provided telephone support to the CEO
Processed customer orders via telephone, email and postal mail
Utilized customer service skills while answering and addressing all customer comments or concerns
Volunteer:
Ralphola Taylor Community Center
Centura College |
