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Click here or scroll down to respond to this candidateCandidate's Name
Correctional Health Program Manager
Powder Springs, GA Street Address
EMAIL AVAILABLE - PHONE NUMBER AVAILABLE
I'm currently seeking in Atlanta, GA that will allow me to utilize my skills with a company who will value
my expertise and experience. I have worked in a correctional setting, as well as a hospital setting. I have
experience in working with adult/juvenile inmates, I have knowledge of the HIPAA laws and regulations as well.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Correctional Health Program Manager
State of Texas, Department of Criminal Justice - Dallas, TX - April 2015 to November 2016
Reported directly to the Facility Administrator in regards to the daily operations of the medical department
Assisted with the formulation of facility policy for the medical unit, interpreted, adhered to, and enforced to
policies and procedures.
Utilized established facility and correctional policies and procedures in the decision making process.
Evaluated methods of improving cost effective health related services and recommended methods of
improving operational efficiency.
Established and maintained positive working relationships with correctional staff, nursing staff, and contract
providers.
Effectively communicated to staff, administration, inmates, and visitors regarding advising inmates of their
rights and providing reliable testimony in formal settings.
Recruited, trained, supervised, and evaluated the performance of the nursing and clerical staff.
Provided adequate staffing at the facility, filling in as needed during periods of short staffing performing duties
such as executing physician orders,
dispensing and administering medications, and screening inmates for referrals.
Completed a semi-annual written evaluation of all staff under direct supervision.
Patient Relation Services Coordinator
Methodist Fayette Hospital - Somerville, TN - October 2011 to March 2015
Promoted patient rights proactively through policy, planning, and training
Investigated and resolved complaints from patients, families, and visitors.
Collaborated with hospital management to provide assistance in the resolution of patient complaints.
Made regular rounds of the waiting room, examination areas, lobby, treatment floors, emergency room and
other hospital areas to assess patients
and/or families satisfaction and comfort level.
Communicated with and educated patients and their families regarding general hospital services.
Communicated any concerns needing immediate attention to the appropriate department and follow-ups to
ensure satisfactory outcome.
Recommended corrective action and collaborated with hospital administration to analyze and review work-
flow procedures to improve
communication, efficiency and/or customer satisfaction.
Complied and analyzed service/satisfaction data to provide statistics.
Behavioral Specialist
Memphis City/Shelby County Schools, Division of Alternative Schools - Memphis, TN - August 2008 to
May 2010
Worked closely with school leaders to establish a positive, structured, achievement-oriented school
enviroment.
Supported teachers in holding all students to high behavioral expectations.
Served as the point person for dealing with behavioral crisis-intervention and acute behavioral issues.
Served as a resource to teachers in their instructional practice as it relates to issues of discipline, relationships
with students, classroom
management, and school culture.
Assisted teachers, students, and parents in the effective creation and implementation of the student's
individual behavior plans.
Supervised breakfast, lunch, in-between class transitions and dismissal, making sure students are always
where they are supposed to be and ensured a professional school culture at these times.
Maintained accurate student discipline and attendance records, documenting all conferences, suspensions,
and phone calls for behavior.
Community Program Educator
Behavioral Services of Tennessee - Cordova, TN - November 2007 to July 2009
Overseen the operations of supported living homes for individuals with physical and intellectual disabilities.
Coordinated the hiring and supervision of direct support professional (DSP) staff
Implemented training and evaluation of DSP staff, taking appropriate disciplinary action when necessary.
Maintained accountability records for budgets, including petty cash purchases and monitoring of food and
cleaning supplies for assigned homes.
Conducted home inspections to ensure compliance and follow through with maintenance issues.
Reviewed documentation of DSPs at least weekly.
Juvenile Correctional Officer/Counselor
Shelby Training Center - Memphis, TN - September 2004 to July 2008
Transported inmates to and from court hearings, medical facilities, classes or recreational activities.
Patrolled correctional facility to ensure it is clean, secure, and well-maintained.
Supervised inmates throughout the day, including meal time and recreational time.
Completed incident reports when violence or disorder erupts.
Provided intensive security for juveniles with higher risk or security status.
Enforced the rules and regulations of the correctional facility.
Reported breaches of security or inappropriate behavior to supervisors.
Completed daily reports.
Administrative Assistant
Mississippi Valley State University - Itta Bena, MS - September 2000 to August 2004
Managed all aspects of the University Institutional research related functions.
Assisted department heads or chairpersons within the criminal justice department with coordinating schedules
of classes and teaching assignments.
Assisted, developed, and implemented new policy development related to higher education.
EDUCATION
Master of Health Services Administration in Health Services Administration
Strayer University - Memphis, TN
December 2007
Master of Science in Criminal Justice
Mississippi Valley State University - Itta Bena, MS
May 2005
Bachelor of Science in Criminal Justice
Mississippi Valley State University - Itta Bena, MS
May 2003
SKILLS
microsoft office, word, excel, power point, windows 8 (3 years)
CERTIFICATIONS/LICENSES
LifeSaver/FirstAid,AED/CPR
February 2017
ADDITIONAL INFORMATION
SUMMARY OF SKILLS/QUALIFICATIONS
Proficient in working with people from many diverse backgrounds
Hard working, quick learner, with an ability to assume responsibility
Competent at managing responsibilities in an intense environment
Proficient in the use of computers (Microsoft Office, Word, Excel, and PowerPoint, Windows 8)
Types 55-60 wpm
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