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Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLE [pic]Accomplished well-rounded, goal-driven, experienced, and dedicatedprofessional with an Associates in HIT, a BS in Healthcare Administration,an MBA/MHA, accepted into Doctorate program; experience as a manager withover 19 years related, hands-on experience in the healthcare field. I haveeducation and experience in human resources, strategic planning, finance,revenue cycle, critical issues in healthcare, policy development,employment law, healthcare administration, employee development, legalethics in healthcare, vital records, standards of healthcare andcompliance. My goal is to work in an environment where I can beinstrumental in acting in the best interest of the public by utilizing myskills, education and experience to lead, manage and ensure a positiveexperience, safe and successful healthcare services.Core Competencies: Business Development StrategicPlanning Statistical Reporting Budget and Finance Healthcare LawEmployee RelationsPROFESSIONAL EXPERIENCE:09/2016 - Present Meritus Medical Group 11116 Medical Campus Rd Hagerstown, MD 21742 Duties: Oversee supervisors with-in five specialty practices; payroll; ensure the meeting of deadlines; training of incoming supervisors; CMOM certified; tracking of patient and monitor patient volume (AR & AP); ongoing review of operations to ensure it is inline with policy; integrating private practices into the hospital system; maintain CLIA licensing; employee evaluations; develop call schedule & staff scheduling; Direct budget preparation, modifications, and projections for my office(s); coordinate IT resources and oversee the patient EHR systems; hiring and employee processes including promotion and grievance, monitor financials and coordinate and maintain budget; oversee and arrange for education as needed; staff coaching and development; adapt to ongoing change of providers needs and expectations; maintain security, safety and encourage open communication; handle Maryland Public Information Act implementation and coordinate subpoena requests; use Kronos, Office suite including excel and EHR.10/2014 - 09/2016 Summit Physician Services 3106 Philadelphia Ave. Chambersburg, PA17201Accomplishments: Integration of a private practice into a corporation Employee development and training Oversight of policy and procedure Team leader of Lean - Kaizen event Second Victim Team - Involved in development of theteam Duties: Oversee day to day operations; payroll; ensure the meeting of deadlines; create and implement standard work and shared with other locations; study and results to create new process such as our INR/ProTime process; training of incoming managers; completed Lean for Leaders; CMOM certified; tracking of patient and monitor patient volume; ongoing review of operations to ensure it is inline with Summit Policy or creation of new for the office; assist with VFC and CLIA licensing; employee evaluations; develop call schedule & staff scheduling; utilization of Medent/Meditech; monitor financials; oversee and arrange for education as needed; staff coaching and development; coordinate IT resources and oversee the patient EHR systems; adapt to ongoing change of providers needs and expectations; billing and ICD 10; oversee student interns; maintain security, safety and overall facility management and maintenance, handle PA Public Information Act implementation and coordinate subpoena requests with the staff attorney; encourage open communication; Building Manager, use Kronos, Office suite including excel and EHR.05/2013 - 10/2014 Menno Haven Retirement Communities, Director ofHomecare 1421 Philadelphia Ave. Chambersburg, PA 17201 Accomplishments: Development of a new department within an existingcompany Was under projected budget for start upcost, exceeded AR by 20% projected figures to be inthe positive. Duties: Created the brand new homecare department within Menno Haven; exceeded client intake and accounts receivable by 20% of projected figures at start up and for subsequent months to follow and exceeded the breakeven 8 months earlier than projected showing income; manage 21 plus employees of diverse cultures including secretarial positions and caregiver positions; coordinate IT resources and oversee the patient EHR systems and automated systems; process payroll; selected application software for homecare; conduct staff evaluations; compliance; maintain an operating budget; strategic planning and operations; established and implement policy and procedure for my department; selected uniform for staff; perform client in take; in home safety assessments; maintain state licensure; provide customer service and homecare scheduling & coordination; marketing; research; employment process; hiring/termination; HIPAA training; orientation & training; working with other departments for coordination; staff development; billing; understanding of legal aspects in health care and human resources; labor laws; fiscal and government agency audit results, response, and mitigation; draft proposals. Oversee day to day operations of the department. Attend public speaking events as guest speaker. I have also assisted with the nursing student's internship clinical experience with homecare and safety assessments; use Kronos, Office suite including excel and EHR.12/2007 - 05/2013 Frederick County Government, Fire and Rescue ServicesDivision, Training Coordinator & Facility Manager (06/2011-06/2013) 5370 Public Safety Place Frederick, MD21704 Duties: Assist with Re-Accreditation of the Frederick County Fire & Rescue Services Division (FCDFRS) Training Facility; manage the Frederick County Public Safety Training Facility; serve as the representative to the State Council of Academies; serve as the Toys for Tots coordinator for FCDFRS Headquarters; serve as building manager - maintain safety/security of the facility; oversee day to day operations with the facility and work with the security department and maintenance department to maintain the facility; assist with the work performance evaluation process; maintain training records on 300+ employees; submit training information to the state and manage accuracy of each file; create update and maintain manual and electronic files and filing systems; coordinate recruit graduation; maintain certifications and credentialing; serve as the training and credentialing advocate for staff; distribute training bulletins (memos); purchasing/requisitions & P-card transactions; maintain key and access control; Maryland State Notary Public; maintain web based test bank; maintain data bases of employee training records and assist with paperwork for federal grants; provide comprehensive constituent services including resolving concerns and when necessary directing them to the proper agency; maintain confidentiality; coordinate staff/office meetings and presentations for administrative staff meetings; oversee projects and staff relating to the facility; work with various state, local and federal agencies to coordinate training. Frederick County Government,Administrative Coordinator Office of the County Manager (12/2007-06/2011) 12 East Church St. Frederick, MD 21701 Duties: Prepared commissioners agendas and posted to the county website; during transition phase, filled in as the executive assistant to 2 county commissioners; assisted the County Manager with attaining 100% county compliance by teaching the FEMA Incident Command (IS100) course; served as the primary evacuation coordinator and primary building evacuation coordinator/building manager; served on the Cost Saving Synergies Committee; served on the county Sustainable Action Team; served on the county Safety Committee assisted with the records retention policy for the county; assisted with the AED policy for the county; organized, prioritized and managed special projects as necessary and completed multiple tasks with little to no supervision; planned, organized, implemented and executed programs and activities and met strict deadlines; resolved complaints from the public at large; communicated with staff, division directors, the public, other state, local and federal employees including but not limited to state senators and members of congress; use of MS Suite and Access. 2006-2007 Stay at home mother10/2004 - 10/2006 C2 Technologies / United States Fire Administration, Fire Service Specialist / Technical Support for the National Fire Incident Reporting Systems (NFIRS) Program Manager
16825 S. Seton Dr. Emmitsburg, MD 21727 Duties: Provided technical support to agencies using the NFRIS system, conduct statistical research relating to fire fatalities in the US and DOD territories where I assessed findings and compiled the information for presentation to the Epidemiologist; experience with word processing, database management, spreadsheets and various other computer applications05/1999 - Present Baker's Health & Safety - Self Employed, Basic Life Support and Safety Instructor 109 Sunnyside Ave. Waynesboro, PA 17268 Duties: Teach and certify public and professionals in CPR; First Aid; Infection Control; Portable Fire Extinguishers; Exit Routes, Emergency Planning and Fire Protection; Hearing Protection; Respiratory Protection; OSHA Record Keeping; Walking Surfaces; Wilderness First Aid; Personal Protective Equipment; Fall Protection; HIPAA Training; I also taught for American Heart Association (under Meritus Medical Center, (formerly, Washington County Hospital) under Donna Carey and Cindy Earl) and Chesapeake Regional Safety Council (formerly National Safety Council) in Baltimore, MD; taught for Hagerstown Community College medical students (under Regina Beard); prepare schedules; compose and prepare general correspondence and memos; purchasing various supplies/equipment; scheduling; take care of legal aspects of the business; formulate compile and maintain accurate complete records, reports, confidential personnel information and training records; created and maintain my website; budget, tax, finances; Use of all Microsoft office/suite and power point. 04/1996-04/2001 Worked as a certified dental assistant part- time/flex/PRN for the State of Maryland Division of Corrections, Fredrick Cosmetic and Family Dentistry and Myersville Dental Duties Assist dentist chairside with dental procedures such as crown/bridge, restorations and extractions; take and process x-rays; schedule appointments; maintain security at the Division of Corrections including locking instruments and keeping count of medications; filing insurance claims; posting payments to ledger; also worked as the office manager for Frederick Cosmetic and Family Dentistry from 1996-1998.COMMUNITY INVOLVEMENT/VOLUNTEERISM:04/2017 - Present Maryland State Critical Incident Team Respond to and provide peer support to responders and medical staff involved in traumatic incidents throughout the state. 05/2005 - Present Annual Brunswick St Jude Bass Fishing Tournament (formerly, Rivers/Smoketown Bait & Tackle Tournament) Organizer/Host (Also owned/operated 2 Rivers Guide Service, a guided bass fishing service) Duties: Organize and host the annual St Jude bass fishing tournament; solicit sponsors and donations; legal aspects of the event; advertise; public relations; marketing; staffing; coordinate with local, state and federal agencies as needed, finances. 03/1997 - 05/2005 Williamsport Volunteer Ambulance Company 29 andWilliamsport Volunteer Fire Company 2, Board of Director (Administrative Officer)/ E.M.T / Instructor / Infection Control Coordinator /Safety & Training Officer / Company Liaison for County Wellness Program 2 Brandy Dr Williamsport, MD 21795 Duties: Responded on emergency calls to provide care or assistance as needed; transporting patients; certified EMS providers around the county in BLS/CPR; Served as Board of Director in charge of new member interviews, membership, orientation, training, standard operating procedure and policy review, budget, coordination and implementation of policy, public relations, management of purchase orders, uniform purchases; I also served as the infection control officer, safety officer and wellness officer. Developed and wrote infection control standards, policies and procedures for the Williamsport Ambulance Company (29); Assisted in the establishment of the county wellness program for emergency personnel through Health at Work (formerly) Occupational Medicine with Evy Bare (former office manager); I conducted interviews, compiled information, verified statistical information evaluating training needs of individual departments within the county to bring them up to state standards and prepared reports on the findings of the countywide survey under the direction of the (former) President Jay Grimes, Washington County Volunteer Fire and Rescue Association, which was then presented to the Washington County Board of County Commissioners.EDUCATION:Doctorate of Business, Healthcare Administration - Walden University,accepted to program.Masters Business Administration - Health Care Management and HumanResources, in process, Columbia Southern University, Orange Beach, ALBachelor of Science - Health Care Administration, Graduated with Honors,Cum Laude, Columbia Southern University, Orange Beach, ALAssociates of Applied Science Degree - Healthcare Information andManagement (HIT), Hagerstown Business CollegeExternship for Health Information and Management (180 hrs):City Hospital Martinsburg - Medical records, billing, coding and incompletecharts; Joint Commission requirements (JACHO) experience, Vital RecordsHomewood Retirement Center - Medical records, closed records assembly and review, record retention laws, Vital RecordsJohn Marsh Cancer Center - Track cancer patients treatment and hands onwith the National Cancer RegistryPROFESSIONAL DEVELOPMENT:Institute for Healthcare Improvement - Healthcare Continuing Education -2013United State's Fire Administration, National Fire Academy/FEMA - EmergencyServices Provider, 1999-2008Texas Engineering Extension Service - Emergency Services Provider, 2008-2010Certifications and Licenses:Practice Management Institute, Certified Medical Office ManagerInstitute for Healthcare Improvement, Cambridge, MA (Online); PatientSafety, Teamwork and Communication, Dignity and Respect, Leadership inHealthcare, Managing Healthcare OperationsAmerican Health and Safety Institute, Eugene, OR; Basic Life SupportInstructorMaryland Fire and Rescue Institute, University Of Maryland, Catonsville,MD: Emergency Services / Crisis Intervention Stress Management Debriefing(CISMD) / SafetyUniversity of Maryland, Dental Assisting National Board, Certified DentalAssistantPROFESSIONAL AFFILIATIONS:Medical Group Management Association (MGMA) - American College of MedicalPractice Executives (ACMPE)MD State Notary PublicAmerican Health and Safety InstituteReferences available upon request. |
