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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West English Meadows Drive Apt. A203
Greenfield, WI Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
SUMMARY OF QUALIFICATIONS
Over 11 years of exceptional customer service
Over 8 years of experience in the healthcare field
Ability to prioritize work to meet specific deadlines
Efficient in computers and clerical procedures
Excellent organizational and time management skills
RELEVANT WORK EXPERIENCE
CSL Plasma Donation Center South Milwaukee, WI June 2016-November 2016
Reception Technician
Assists qualified donors in completing the screening process, which includes:
oAssessing the Self-Administered Health History;
oPerforming health-screening procedures such as blood pressure, pulse, weight, and temperature;
oEnter new donor s demographics into the eProgeasa, the electronic donor information management system; and
oPerform finger stick to obtain blood sample
Educates new donors on the appointment system, donation payments, center policies, proper nutrition, and any other information pertinent to the donor
Answers the telephone and respond to callers questions or transfer call
Children s Hospital of Wisconsin Wauwatosa, WI June 2011 November 2015
Nutrition Care Representative
Responded to 75-100 inbound calls per day in high call volume environment
Accurately entered data into the company s computer cashier program
Skilled in EPIC, the electronic medical record system, in locating a patient, adding charges to a patient s account, and looking up nutritional information
Ensured patients received correct nutritional support based on diet and allergies
Mixed formula to ensure patients obtained exact calorie levels needed per ounce
Facilitated communication with medical staff that supported nutrition care of patients
Participated in meal rounds by asking patients them about their room service experience
Provided parents alterative food options when a patient could not have what they wanted due to an allergy or potential choking hazard.
Listened to complaints from patients and parents about problems with room services and offered solutions to improve their experience at the hospital
Promoted the Parent Tray Meal Menu and charged credit card information
Ensured a positive customer experience by anticipating and diffusing customer challenges
On January 1, 2015, all Children s Hospitals employees became contractors with Sodexo and titles were changed to Nutrition Assistant
Mr. Fadi Zaher Waukesha, WI September 2009-May 2011
Tutor
Assisted child through third grade in the development of reading and math skills
Transported child to after school activities
Supervised child during play and other activities
Aurora St. Luke s Medical Center Milwaukee, WI August 2008-September-2009
Dietetic Technician
Aided patients in meal selections that were appropriate for medical nutrition therapy and other meal plan requirements to ensure compliance with physicians and/or registered dietitians orders
Processed and modified patient menus for each meal updating menus with most current information
Field Experience Clinical Sites Milwaukee, WI January 2007-May 2008
Dietetic Technician Student
The Lutheran Home, Elmbrook Memorial Hospital, The Village at Manor Park,
Milwaukee Area WIC Clinic, Milwaukee Catholic Home, Village of Oak Hill Terrace and Froedtert Hospital
Performed nutritional assessments to identify risks
Planned, evaluated, and executed diet plans
Counseled residents regarding their diet plans
Provided nutritional education to patients
EDUCATION
Waukesha County Technical College, Pewaukee, WI September 2011-December 2011
Health Unit Coordinator, Technical Diploma Accumulated Credits
Courses Taken:
Medical Terminology
Healthcare Customer Service
Healthcare Computing
Milwaukee Area Technical College, West Allis, WI Graduation Date: May 2008
Dietetic Technician, A.A.S. Degree
University of Wisconsin-Whitewater Summer 2001-Summer 2004
Elementary Education, Bachelor s Degree Accumulated Credits
SKILLS
Able to multi task and maintain an organized work environment
Proficient in Microsoft Word, Excel, and PowerPoint
Able to assemble medical records and reports to ensure confidentiality
Profound knowledge of medical terminology
VOUNTEER EXPERIENCE
Annual Cystic Fibrosis Fund Raising Event at Palmer s Steakhouse August 2010 - Present
Assisted Selling Raffle Tickets for Donated Auction Items
Inspired Vendors to donate write written and oral communications
Sold Raffles Tickets on day of event to participants for them to win items in the auction
Children s Dyslexia Foundation November 2012 - Present
Participated in Annual Bowling Event
Obtained cash donations from local area restaurants & hotels
Two Lives One Heart Fund Raising Event November 2012 - Present
Contributed time to finding contributions by meeting with potential donators
Attended Bowling Funding Raising Event & Poker Fund Raising Event |
