Candidate Information Name Available: Register for Free Title Customer Service Data Entry Target Location US-TX-Dallas Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name  5722 Mountain Hollow Drive Dallas TX. 75249
Cell: PHONE NUMBER AVAILABLE Message: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE

Skills:
Data Entry, Over 10 years of multi-level Customer Service and Customer support experienced in dealing with Irate Customers and Document Research. Part of the operations team creating projects as well as assisted iprojects as needed.
Objective:
To obtain a position utilizing skill set while gaining new skills with growing opportunities.

BANK OF AMERICA, FORT WORTH, Texas
Mortgage SPECIALIST II - Fraud Specialist ll
Jul 11, 2011 - Oct 19, 2016
Oct 1, 2010   July 11, 2011 (Temp to Hire)
Mortgage Specialist ll 4 and 1/2 years with Bank of America
Assisted underwriters with needed documents to complete loan process
In saving foreclosing and or existing home or closing on home owners' loans.
Assisted lawyers and processers to stop or proceed in foreclosure process
Corresponded with companies responsible for evacuating foreclosed homes.
Worked in special operations, creating new projects as needed to handle loan needs.
Made outbound calls took some inbound calls to home owners for document completion.
Worked Fannie Mae and Freddie Mac loans for completion.
Set payment plans for mortgage customers,
Researched documents for completion.

Fraud Specialist II 1 and 2months with Bank of America
Assisted card holder with blocks, unblocking, overrides during travel, adding secondary card holders, payments and payment arrangement as well as closure of cards.
Verified card holders  information in order to assist in blocking, unblocking or reissuing card
Ex: Name, address, phone numbers, passwords, logins etc.

Litton Loans
Loan Collections
Jan 2008   Sep 2010
Assisted underwriters and other processers with loan documents
Took inbound and outbound call from mortgage customer.
Collected loan payments and set payment arrangements
Researched documents for completion

Washington Mutual
Credit Card Collections
July. 2005 - Jan 2008
Took inbound call from credit card customer
Collected payments and set payment arrangements
Helped customers with missing documents and budgeting
Education
Mid Cities Barber College Barbers License (2003)
Miss. Wade Fashion Design Fashion and Interior design
El Centro Basic computer courses
Mountain View Basic studies
South Oak Cliff Basic studies