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Click here or scroll down to respond to this candidateCandidate's Name
An HR Professional who is Experienced, Educated, Dedicated and Creative a Winning Combination
2002B Courtney St, Austin, TX 78745
Cell: PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
QUALIFICATIONS
Extensive experience, education, skills, talent and passion for all HR functions
Strategized plan design and administered all employee benefit plans, ensured benefits data integrity & communicated to employees about plans, policies and procedures and any other government mandated disclosures
Coordinated and managed annual open enrollment process (5000+), health fair, new hire orientation, and LOA administration (7000+)
Created an entirely different benefits package for an AMD spin-off company (GLOBALFOUNDRIES) along with new policies, procedures, vendors, etc. while working with broker Watson Wyatt
Developed benefit and policy comparisons for M & A; traveled to newly acquired locations to assist in new hire orientation
Worked extensively with Northgate Arinso when AMD outsourced front line HR questions. Traveled to Atlanta several times to train both level 1 and level 2 reps on benefits, LOA, policies and orientation changes
Created a new hire benefits program for a large number of employees coming from Germany to the U.S. to train for up to 2 years before going back to Dresden to work for AMD. Educated them on an entirely different health care structure, also working with their spouses, as needed
Developed and revised standard operating procedures; had each of my direct reports create an SOP booklet
Reviewed, evaluated, validated and made strategic recommendations to management on new programs, i.e. created a comprehensive HR certification internally for AMD HR employees in the U.S.
Provided educational courses for employees and management; created content and presentation
Worked with Recruiting to promote hiring of and retention of high performing employees; interviewed, provided feedback, made compensation recommendations for new hires and answered HR questions for candidates
Significant background in HR compliance regulations (FMLA, COBRA, ERISA, FLSA, Section 125, PPACA, etc.)
Ability to objectively coach employees and management through complex, difficult and emotional issues. Counseled management when behavior and/or actions conflicted with policy or law; investigated situations such as benefits and disability problems, poor employee performance; tutored management on appropriate process for step-by-step disciplinary action, up to and including termination; assisted with reductions in force
Strong ability to research and analyze various types of data; i.e. discussed claims utilization and costs with UHC during a quarterly meeting. Two of the largest and most costly problems were 1) employees not utilizing well-care services and 2) non-compliance in prescription use and lack of using generics. Recommended brown bag meetings as part of the wellness program to educate employees on these items to lower claim costs and ultimately lower premiums
Wrote FAQs and white papers on the Affordable Care Act, FMLA, Wellness plans, and usage of internal tools I created such as an Outlook Notes based FAQ on compliance to ensure speed, efficiency and consistency
Strong computer skills in the Microsoft Suite environment; utilized HRIS systems PeopleSoft and SAP; currently work with ADP s payroll system and BeneTrac. Wrote test cases in conjunction with HRIS, tested cases and provided data and feedback to ensure accuracy of systems
Excellent ability to analyze and effectively and creatively resolve employee concerns, billing issues, claims or eligibility questions, etc. Strong ability to organize & prioritize work; skilled decision-maker; customer oriented
Able to analyze company programs, usage, feedback, statistics and trends to determine what is working, what is not and what is needed
Strong written and verbal communication skills through various media formats (i.e. e-mail, meetings, PowerPoint, webinars, etc.)
Proven ability to thrive under pressure; detail oriented; strong team builder and player; strong trainer and mentor
Supportive of change management related to the implementation of organizational effectiveness solutions using root cause analysis. Led or participated on teams to drive process improvements, i.e. updating the Leave of Absence process); participated in a worldwide HR Process Improvement team meeting twice in Germany to map processes, find roadblocks and make improvements; familiar with and have used Kaizen for process improvement
Reorganized a failing new hire orientation program; re-vamped the program time, structure and tone; facilitated and presented at new hire orientation and conducted local on-boarding for new hires or transfers for 15+ years
Acted as the Benefits Appeals Committee coordinator, taking employee complaints, conducting investigations and creating reports, presenting cases and recommendations to HR and Legal executives on the Committee, and communicating final decisions back to employees
Very skilled at relationship management, establishing, maintaining, and nurturing strong, productive and cooperative ongoing relationships with management, employees, clients, customers, colleagues, and vendors
Subscribe to numerous online newsletters and am a SHRM member, maintaining current knowledge of HR programs and tracking trends in the marketplace and/or industry
Acted as compensation analyst for two departments, providing recommended starting salaries, equity increases, and completing salary and benefits survey
EDUCATION
Master of Arts in Human Services (MAHS): Human Resources Management
St. Edward s University, Austin, Texas: December 12, 2009: GPA 4.0
Bachelor of Liberal Studies (BLS): Human Resources Management
St. Edward s University, Austin, Texas: May 8, 1999: GPA 3.8
EMPLOYMENT HISTORY AND HIGHLIGHTS
Hospital Housekeeping Systems (HHS) benefits administration/ HR/Benefits Specialist: 1/2014 8/2016:
Evin s Temp Agency: Jan 2014 May 2014: worked as a temp for MHBT (Benefits Broker) administering benefits for their client company, HHS
MHBT Inc.: Insurance Services: Moved from temp to perm position/ HR/ Benefits Specialist: became a regular MHBT employee May 5, 2014 March 1, 2015 administering benefits for their client company, HHS
HHS: Hospital Services (Hospital janitorial, food service, transport): March 1, 2015 Aug.5, 2016: HHS severed their relationship with MHBT but offered me the Benefits Specialist position working directly for HHS, as opposed to having their benefit administration outsourced. Added responsibilities included leave of absence administration, increased communication, keying benefit deductions into the ADP payroll system.
Provide benefits administration for a national client company of 11,000 employees. Answer benefits questions, resolve issues, create and update benefit communications (i.e. New Hire Enrollment Booklet, health plan SPD), run audits, manage vendor relationships, process complex Excel files, educate directors on benefits and HR issues, find areas for process improvements and recommend changes; work frequently with the wellness coordinator
NFP (National Financial Partners): Financial and Insurance Services: 300+ employees
Benefits Compliance Representative: July 2010 September 2012:
Advised, analyzed, researched and answered questions for brokers and advisors on all benefits and some HR compliance issues including (but not limited to) FMLA, COBRA Section 125, ERISA, HIPAA, FLSA, ADA and PPACA. Created informative educational pieces and an Outlook database for frequently asked questions
Advanced Micro Devices (AMD): Austin, TX: Semiconductor Company: 10,000+ employees worldwide: Staff Benefits/HR Specialist: December 2006 - June 2009:
Managed benefits programs, vendors, database, contracts, initial Open Enrollment event, and policy and process changes for GLOBALFOUNDRIES, a spin-off company of AMD, acting as the primary benefits manager and as liaison to consultant Watson Wyatt. This was a critical project with intense time constraints and multiple challenges
Created AMD benefits communications, advised HR Representatives regarding benefits, policies, and legal issues, assisted employees with benefits issues and problem resolution, managed relationships with vendors and third-party administrators, reviewed trends and best practices making policy and strategy recommendations. Coordinated open enrollment for Austin employees. Provided guidance and training for management
AMD: Section Manager, Benefits, Leave of Absence and Records/ Employee Service Center: Feb 1997 Nov 2006
Corporate (U.S.) responsibility for both the Leave of Absence and Records functions (7000+ employees) and responsibility for Texas Benefits function (5000+ employees), including management of two employees in California and eight in Texas. Performed Benefits Analyst duties, in addition to management role
AMD: Senior Benefits Analyst: April 1992 January 1997
Worked with employees and vendors to resolve complex, irregular, unique and difficult problems. Conducted benefits staff and general population training, documented processes and initiated process improvements. Administered benefits; coordinated the open enrollment process and two-day health fair for Austin; administered LOA and Records nationally. Paid biweekly/monthly billings; keyed information into the database; responded to customer inquiries; processed enrollments, terminations, life status events, etc. and managed special projects
PROFESSIONAL CERTIFICATIONS/ ACCOMPLISHMENTS
TX Mediator Certificate: 40 hours of Mediation Training: August 2008
Toastmasters International Member: Oct 2010 Dec 2012
Passed the Group Benefits Administrator 1 Test for the Certified Employee Benefits Specialist (CEBS): Sept. 2011
PHR Certification: 2007 - 2013
Awarded the St. Edward s University School of Management and Business Certificate of Honor for Academic Excellence
Passed Licensing Test to sell Health, Accident and Life Insurance in Texas: January 2015 |
