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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE
OBJECTIVE
I am a consistent, hardworking, and highly motivated person. I enjoy working with the public. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long-term employment in a friendly environment
PERSONAL PROFILE
Having more than 1+ years experience in diverse IT help desk fields, while adhering to my business as well as personal ethics, I believe joining a well-reputed and professional organization would be a step-ahead in achieving my goals. I have accumulated technical skills & knowledge. My continuous interaction with a multinational workforce, employees, employers and clients had added values to the essential quality and me in teamwork.
I am currently employed in the position of IT support in a well reputed and established USA based company. My in-depth knowledge of the subject matters has been an asset to my existing company.
I believe my credentials, listed below, would be a skill and added-value to any organization.
KEY SKILLS AND COMPETENCIES
Technical Troubleshooting
Hardware Configurations
Software: MS Office (Word, Excel, Outlook, PowerPoint, Access)
Browsers: Chrome; Safari; Firefox; MS Edge;
Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems
Platforms: Windows 7, 8, and 10.
Offshore Team Collaboration
Problem Diagnosis
Phone & Online Support
Client/Server Models
Preventive Maintenance
User Training/Support
Customer Service
Complaint Handling
Experience
Telnet Inc. June 2016 to current
IT Support/ Logistics
Maintain the warehouse in good condition and organized at all times.
Provide technical support for 100+ users and ensure proper maintenance of workstations, printers, and peripherals.
Respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades.
Take care of all Fleet related tasks
Performs inventory in labs and office areas
consistent with stated contractual requirements, applicable regulations, corporate policies and procedures
Resolves property issues and escalating to Legal is needed
Wireless Advocates July 2014 to May 2016
Sales Expert
Present three different carries Verizon, AT&T and T-Mobile.
Answer calls from customers inquiring about products and services offered by clients.
Place sales calls to prospective customers or previous customers.
Attend meetings introducing and explaining products and services available to customers.
Answer customer inquiries take messages transfer calls etc.
Strive to meet a monthly goal for sales.
Prepare sales reports containing customer information related to which products and services they purchased.
Input all customer information into computer system keeping confidentiality in mind at all times. Assist in the training of new Telephone Sales Representatives.
Walter Reed Military Base
Wireless Advocates February 2013 to June 2014
Sales Expert
Present three different carries Verizon, AT&T and T-Mobile.
Answer calls from customers inquiring about products and services offered by clients.
Place sales calls to prospective customers or previous customers.
Attend meetings introducing and explaining products and services available to customers.
Answer customer inquiries take messages transfer calls etc.
Strive to meet a monthly goal for sales.
Prepare sales reports containing customer information related to which products and services they purchased.
Input all customer information into computer system keeping confidentiality in mind at all times. Assist in the training of new Telephone Sales Representatives.
Languages:
Arabic: native language
English: fluent (speaking, reading, writing)
Education
Frederick Community College/ 2016
IT Specialist
Frederick, MD, USA |
