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Click here or scroll down to respond to this candidateCandidate's Name
Tel: PHONE NUMBER AVAILABLE
Email: EMAIL AVAILABLE
Street Address Chatham Glenn Way N,
Harrisburg, PA Street Address
PROFESSIONAL SUMMARY:
I am a Senior Agile Technical Business Analyst and Project Lead/Manager with Financial, Healthcare and Public Sector experience. I have extensive experience in all aspects of Business Analysis and leading teams with over 9 years of experience in the Information Technology industry coupled with an excellent understanding of the full software development lifecycle as well as excellent communication, interpersonal and writing skills. My strengths being a quick learner, comprehensive understanding abilities,knowledge of documentation associated with requirements and software testing including process flows, specifications documents and use cases. I have also gained experience working on large scale as well as medium scaled projects.
I am well versed in using both Rational tools (Rational Team Concert) as well as Microsoft Technologies (Team Foundation Server) coupled with Microsoft SharePoint skills to store requirements, use cases, and test cases. I have also utilized both Team Foundation Server and Microsoft Test Manager to store project and testing artifacts, and have received formal training in both tools. I create requirements for web based systems and well as desktop applications, and have the ability to understand complex business processes and determine system-based solutions. I work well in deadline driven, team environments and apply strong attention to detail and work ethic to all my projects. My excellent combination of Business Analysis, Project Management and Quality Assurance experience enable me to be a strong and productive member of any team.
TECHNICAL SKILLS
Agile Tools: Rational Team Concert (RTC), Team Foundation Server (TFS), SCRUM
Business Analyst Tools: Rational Requisite Pro, Rational ClearQuest, Microsoft Test Manager, Snag iT,
MS Office Skills: Microsoft Office (Word, Visio, Excel, PowerPoint), MS Project, MS SharePoint 2010 and 2013, Microsoft Visio,
General: MS Publisher, JavaScript, Quark Express, Adobe Photoshop, Camtasia Studio
Others: Java, SQL +, MS Access, Microsoft Team Foundation Server, SAP, Oracle, SQL Server, COGNOS, Salesforce, Visual Basic, XML, HTML
PROFESSIONAL EXPERIENCE
Highmark Health November 2015 to May 2017 Senior Business Analyst
Senior Agile Business Technical Analyst on the Integration Services team at Highmark Health
The team built and maintained web services for providing data between various enterprise systems. Projects I worked on included Claims, Member Portal, Sales and Provider Systems.
Had to learn the intricacies of each system and work with domains to determine what they needed and solution how to get the required information from the source system to the consuming system.
Had to work extensively with Member, Benefits and Provider systems for most projects.
Scrum Master for the Java team creating and maintaining the Java based services.
Was responsible for leading all Agile Ceremonies for the team including Daily Standups, Sprint Planning and Grooming, Sprint Retrospective, etc.
Responsible for planning sprints, tracking progress across sprints and supporting releases as required
Was responsible for tracking and maintaining SOC2 Traceability and metrics on how the team was doing with Agile Implementation.
Headed one of the major projects for Medicaid involving displaying Highmark member utilization information to Customer Service Reps via Salesforce so that they could convert newly eligible Seniors to Medicare with Highmark.
The project involved identifying the data that needed to be passed to Salesforce and developing processes for how the data should be translated to Salesforce.
Agile Coach and central point of contact for all Agile related questions for our team.
Elicited requirements from various domains across the organization requesting services interfacing between systems to pass, transform and provide logic/data as needed
Was responsible for Unit Testing and Integration Testing using SOAP.
Worked with customers and stakeholders to identify impacts, effort and complexity for the services being requested
Created use cases, functional specifications, and other documentation as needed
Created and maintained Change Requests in Rational ClearQuest
Facilitated meetings between stakeholders and technical team, regular touch points and Agile Ceremonies for the team
Worked with technical leads and team manager to identify specific requirements and get clarity on high level requirements provided by stakeholders
Worked as a part of the Agile Core Team responsible for helping Highmark transition to Agile
Coordinated releases, responsible of Business Checkouts, creating change tickets during releases and logging defects
Estimated effort for enhancements and defects
Worked with technical team to submit estimates for new requests and solutioning.
Pennsylvania Public Utility Commission November 2014 to November 2015
Business Analyst 3
Worked as a Senior Business Analyst with the Training and Quality Assurance (TRAQU) team at the Pennsylvania Utilities Commission.
Acting as the system administrator for all systems used by the CACD (Consumer Assistance and Complaints Division). This involves monitoring the system to ensure that everything is working as it should. Maintaining user roles and skills for investigators and interviewers.
Main resource for SharePoint 2013 Administration and Development. Job duties include troubleshooting, creating SharePoint/InfoPath forms, building custom workflows and apps for internal use, illustrating process flows and working as the SharePoint Administrator for PUC's Bureau of Consumer Services.
Other essential duties include testing enhancements and changes to the system, act as one of the Administrators for the Customer Account Information system to add users, utility companies and codes.
Acting as the liaison between the Bureau of Consumer Services and the IT team, making recommendations to improve the functionality of the CAI (Customer Account Information) system and analyze the impact of the changes on existing functionality. The position also involves researching and providing the detailed requirements for the enhancements, discussing them with the IT team, determining the best solution for the problem and documenting the requirements for the solution. The Customer Account Information system is used by the Pennsylvania Utilities Commission to record and track complaints against utilities and the resolutions taken to resolve them. The investigators use CAI in conjunction with SharePoint forms to record and track intake and investigation activities.
Pennsylvania Department of Education April 2014 to November 2014
Senior Business Analyst (Contract)
Worked on converting the AFR System to .NET which involves Analyzing the current system and defining the requirements for the new system based on meetings with stakeholders and users. The project goal is to consolidate two MS Access standalone applications into a consolidated web-based system using which School Districts and Intermediate Units can submit Financial and Budget data for each school year to PDE to be considered for funding.
Responsibilities included identifying and establishing the requirements for the whole process and maintaining them in Team Foundation Server for the project lifecycle.
Interviewing stakeholders to gather requirements for consolidating the systems.
Eliciting Requirements from Requirements meetings and meeting minutes with stakeholders.
Making recommendations for new system functionality as needed,
Creating Storyboards in MS PowerPoint and Wireframes in Visio to design the new screens for the application.
Creating process MS Visio Process flows, presentations, data flow documents and data dictionary to support requirements.
Participate in JAD sessions with all concerned stakeholders, application development team and project management team to refine and narrow down specific requirements.
Act as a liaison between the business unit and the development team, identify, communicate and clarify requirements.
Identifying tables to be creating SQL Database and defining columns and mapping for the tables. Using SQL queries to view information from the SQL Database.
Find out what information the developers need and obtain it from the business unit.
Enter and maintain Requirements in TFS. Update requirements attributes based on requirements meetings and internal team meetings.
The Hershey Company October 2013 April 2014
Senior Business Analyst (Contract)
Worked as Business Analyst for the Catalyst Project as a contractor for Computer Aid Inc. Program Catalyst is a is an initiative where the IS embeds Business Engagement (BE) leads within the company's business units and leadership teams, to provide a single point of contact for all IS solutions. Additionally, the Solution Development (SD) and Service Delivery and Optimization (SDO) Centers of Excellence (COEs) have been created to develop new business solutions and major updates to existing assets and support business systems with a focus on continuous improvement.
Working as the Business Analyst to support the transition for the SDO centers to learn the Business Applications and their technical aspects from the SMEs in the Business Engagement Leads and provide day to day support.
The job entails identifying the areas in SAP that need to be transitioned. Schedule and facilitating the Knowledge Transfer sessions between the SME s and the SDO Resources.
Track progress and provide status reports about Knowledge Transition sessions and the supporting documentation to the Senior Management at Hershey.
Answer questions and clarifications regarding the transition and help them identify the tasks and documentation need to support the transition and document these on their internal wiki Hersheypedia.
Documenting various functions of SAP systems, documenting trouble areas and solutions.
PA Department of Health October 2011 - February 2013
Business Analyst 3/ Requirements Manager
PA NEDSS application: A Disease Surveillance system, supervising a team consisting of four business analysts, a Change Control Analyst, Implementation Analyst and Help Desk Analyst
Managed the Requirements team and the change control process from the time request is put in till it is implemented and users trained
Analyzed business requirements for testability and completeness
Coordinated and lead requirements gathering sessions/meetings, including acquiring sign-off from all project stakeholders
Worked closely with the technical team to identify the feasibility for changes requested, provide necessary clarifications and served as the point of contact for obtaining information from stakeholders.
Created and updated requirements documentation for projects starting from initial envisioning stages through detailed functional and business requirements
Collaborated with the Test Manager to create all test plans, test cases, and test scripts
Was responsible for prioritizing the change requests in collaboration with the stakeholders and scheduling them for development. Led the Change Control process for the NEDSS System
Used TFS (Team Foundation Server) and Microsoft Test Manager (MTM) extensively for storing and tracking requirements, test cases, and test scripts
Used the various reports available in TFS to monitor progress and team member contribution
Assisted in manual testing of application for releases to verify defects and functionality changes/enhancements.
Application built using Agile methodology
Participated in functional, regression, end-to-end, system, and user acceptance testing to ensure that requirements are met
Wrote SQL Queries for back end testing
Tracked defects and enhancements in Microsoft Test Manager and Rational Clear Quest
Closely interacted with stakeholders, gathered requirements and created 20 custom SharePoint Sites and with unique members and workflows including dashboards to manage the contract approval process within SharePoint
Created custom web parts to provide customized views for each of these divisions and enhancing the UI using InfoPath and CSS
Created Workflows using SharePoint Designer and Visio 2010
PennDOT June 2011 - October 2011
Program Analyst/Project Manager for Research Projects
Transportation Planning and Research Division
Worked with contractors on existing Research Projects
Prioritized Research projects for inclusion in the plan for the current year
Met with the Stakeholders requesting the Research Project, gathered specific requirements for the project and created SOWs for new projects
Evaluated Vendors Proposals sent in as responses to RFPs issued by PennDOT
Worked with vendors to determine project milestones and deliverables
Served as the Project Manager for the research project assigned to me, ensure that deliverables were being submitted on time, evaluated the deliverables submitted and determined if any changes were needed
Determined if no-cost extensions were needed for a project and helped the vendor apply for a no-cost extension
Served as the point of contact for the vendor
PennDOT August 2010 - December 2010
Lead Business Analyst
Project: To automate the PA, Infrastructure Modification screening process
Senior Business Analyst supervising a team consisting of two business analysts and a technical writer
Identified and established workflows for process automation
Created and updated requirements documentation for projects starting from initial envisioning stages through detailed functional and business requirements
Interviewed stakeholders to gather requirements for automating this process
Coordinate and lead requirements gathering sessions/meetings, including acquiring sign-off from all project stakeholders
Responsible for creating test plans and test scripts to ensure and verify that the application addressed requirements
Worked closely with internal clients to create UAT test plans and oversee the execution of them.
Submitted weekly deliverables to Project Management Team; included a weekly status report and a Requirements Traceability Matrix created from Requisite Pro
Used Rational Test Manager to create and keep track of test cases and test plans
Created process flows, presentations, use cases, data flow documents and data dictionary to support requirements
Facilitated and led JAD sessions with all concerned stakeholders, application development team and project management team to refine and narrow down specific requirements
Worked closely with the technical team to communicate requirements and provide clarifications
Created Accessibility Requirements to ensure Section 508 and ADA (American Disabilities Act) compliance
Acted as a liaison between the business unit and the development team to identify, communicate and clarify requirements
Researched information developers needed and obtained it from the business unit
Entered and maintained Requirements in Rational Requisite Pro
PHEAA January 2010 - May 2010
Business Analyst - Consultant
Responsible for complete requirements process for changes to existing FedLoan application
Created Visio Diagrams, Use Case Models, UML Diagrams to document flows and processes
Interacted with users, clients via meetings, emails, telephone calls, Webex sessions etc., and eliciting functional/business requirements from them
Analyzed requirements with development, design team and translated business requirements into system requirements and features for the application
Analyzed the As-Is system to determine impact of changes and created requirements documents and various artifacts accordingly
Created Research and Analysis documents, Requirements Documents, Use Cases, Business Process flows, system flows, Impact Analysis documents and Requirements traceability matrix
Closely interacted with the graphics team and the development team to determine best solutions
Self Employed February 2007 - December 2009
Business Analyst/ Project Lead
Created Functional and Technical Requirements on a per project contract basis. Most of these applications were web based applications and I was hired to create the requirements for the application functionality so that they could be developed offshore
Created Visio Diagrams, UML Diagrams wherever necessary to support the content in documents
Interacted with users, clients via telephone calls, Webex sessions etc and eliciting functional requirements from them
Translated functional requirements given by users into features for the application
Wrote IT Proposals in response to RFPs
Defined the As-Is and To-be systems and made recommendations based on requirements gathered from users
Created Business Plans, web content, websites, banners etc
Created Training Presentations and Videos using Camtasia and Adobe Captivate
Created user manuals and training videos
Pennsylvania State Department (JNET) June 2006 - February 2007
Business Analyst - Consultant
Defined the As-Is and To-be systems and made recommendations based on requirements gathered from users
Gathered and tracked requirements from inception to implementation using Rational Requisite Pro
Created and executed SQL Queries
Created Test Plans, Test Scripts and Deployment Documents
Participated in manual UI testing
Created project documentation for entire project lifecycle; artifacts include: Vision and Scope Documents, Business Process Flow and Analysis documents, Requirements Specification Documents, Functional Specifications, Architecture Guidelines, Use Cases, and Detailed Design Documents
Created an online help system for the Master Charge Code system application using Robohelp and Snag IT
Used MS Visio extensively for all process flows and architectural diagrams
Worked closely with the technical team to elicit information needed for the documents
Pennsylvania State Department of Public Welfare April 2006 - June 2006
Business Analyst / Functional Architect
Worked as a Functional Architect/ Business Analyst in the Department of Public Welfare, PA, and dealing with an application for a Child Abuse and Neglect used by the Office of Children, Youth and Family Services
Analyzed gaps in previous releases of the application and made recommendations on how to improve user experience
Analyzed, determined, and documented functional requirements
Provided definitions on how the applications currently support business requirements
Conducted impact analyses of business requirements on the system
Worked with Technical Architecture Specialist defining software/hardware requirements
Gathered and interpreted user requirements into design specifications
Acted as the application(s) functional expert; providing expertise in the business process supported by the application
Worked with BIS staff in planning and delivering technical architecture
Provided expertise for defining functional architecture and infrastructure for applications
Identified and documented user interface strategy
Directed and participated in design of necessary application changes
Interpreted user requirements/design specifications
Provided detailed definition on how applications will support business requirements
Worked with the BIS staff in defining software / hardware requirements and in planning and delivering architecture
Provided expertise for defining architecture and infrastructure for applications
Created and reviewed SQL Queries
Reviewed team work plan
Identified and tracked issues, risks and action items affecting own work and team
Determined time estimates and schedule for own work and resolved issues in a timely manner
Communicated accurate and useful status updates
Followed quality standards
Analyzed User Needs and documented Functional Specifications
Created Use Cases to resolve user requirements
Created Software Requirements Documents from Change Requests provided by user
Created a complete Business and Software Requirements Document to be used by developers and Functional staff for future reference
Bank of America March 2006 - March 2006
Business Analyst
Worked on creating a Technical Reference Manual for a Messaging Infrastructure based on TIBCO RV, Websphere and JMS consisting of three main components
Created a template for the Technical Reference Manual so that future documentation efforts just consist of plugging content into a pre-defined standard template
Worked in going through various technical documents to glean content and figures for the Technical Reference Manual
Responsibilities include understanding the Messaging Infrastructure thoroughly to create effective documentation and interviewing SME s for information about undocumented concepts
Mapped Documentation with existing Technical Documentation to ensure that every feature has been documented
Citibank July 2005- March 2006
Business Analyst - Consultant
The application, GFAR (Global Fund Accounting and Reporting System ) is a web based Fund Accounting and Reporting System which tracks Cash Values of Securities, Hedge Funds, Mutual Funds and generates customized reports with respect to the position detail, Transactions and Valuation
Created the Business Requirement Documents and Functional Specifications for enhancements being made to the application and the new features being added
Acted as a liaison between the users, the developers and management
Created a Project Plan for the Help System using MS Project estimating Time and resources needed for various tasks
Conducted Business Analysis and Requirements gathering sessions
Created various quick reference documents on specific features of the system and how they worked like Entitlements and a data dictionary defining various terms used in the application.
Validated XML Documents and checked for well-formed XML Documents using Dreamweaver MX 2004
Defined and created a User Manual using Adobe Framemaker and Adobe Acrobat which will be handed out to the client along with the application; Snag IT was used for the screenshots
Created the Help System for this application using RoboHelp X5 WebHelp, Dreamweaver MX 2004, and Snag IT
Gathered Information from SME s and the developers and business analysts through interviews and one-on-one sessions to gain a thorough understanding of the system
Acquired definitions for the fund specific jargon used in the application for use as a part of the Help application
Worked on the layout, content and appearance of the Help System which is to be a context sensitive help
EDUCATION
Hyderabad Central University 1995
Masters of Arts (English)
St. Francis College for Women 1993
Bachelor of Arts (Psychology, English & Political Science)
Central Institute of English & Foreign Languages
Diploma in French
Shramik Vidyapeeth
Diploma in Computer Applications
Penn State University
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