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Click here or scroll down to respond to this candidateCandidate's Name
Monroe, MI Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE
Security Clearance
Active security clearance with Department of Defense updated as of August Street Address
Technical Certifications
CompTIA A+ Certification
IBM AS/400 PC Configuration and Support
Dell DCSE Certification Exam: Customer Handling Skills Certification
Professional Training
Cisco IP/TV and IP/VC Linux Server Fundamentals
IBM AS/400 PC Configuration and Support SOX 4.1 Related Policies (ITPM)
Delphi 3 Network Fundamentals
Supporting, Troubleshooting and Data Safeguarding, Unauthorized Commitments,
Optimizing Windows NT 4.0 ITPM Training
Security Awareness & Literacy TechNet Events: Windows Vista Desktop &
Server 2008, Windows Power Shell & Group Policy
Skills Summary
Network/Communications: Windows 2008 Active Directory R2, RAS, Lotus Software Router, Archserve 6.1, Pathways, Frame Relay 802, Wins, Gateway, DNS, DHCP, TCP/IP, Ethernet, LAN/WAN, Sniffer Tool, SMS, Cisco Streaming Video, Microsoft Outlook, NTFS, Dell Power Edge Servers, IBM X, P, and E Series servers, Dell tape backup units (Power Vault 128T, 136, and 660), IBM Tape backup units (ULT 3582 and ULT 3583), HP Service Manager Client ver 7.01048 server release 7011.422, SUSE Linux Enterprise Ver 11.4, Red Hat Enterprise Linux Server release 6.4 (Tikanga, and Santiago), IBM AIX 6.1, and Solaris Servers Linux 11.0, Site Scope, Microsoft Share Point, Microsoft Group Policy Management 6.0, Microsoft Active Directory 6.3, Microsoft Windows Server 2012R2. Management Console 3.0.
Active Directories: Register printers, create printer cues and users accounts, add users to newly created folders, granted access to folders, administration of WINS servers, and web & file sharing servers for Domain Group, password problems with Domain Controllers. Log messages and sent out broadcast updates for problems objects within OU on the Active Directories.
Databases: Microsoft Access, Team Center, Oracle
Hardware: Sun Solaris workstation, PCs, Servers, Laptops, Honeywell DP-6 Mainframe, Digi Board, Arch Wireless, Motorola AlphaMate II, VAX Mainframe, Hubs, HP & Bay Switches, Cisco 2500 & 4300, Squirt, IBM 8100, 3090, System 38, 3270, AS/400 Cisco (Linksys RV082) load balancing router, Cisco (Linksys Wireless G router for mobile broadband, Velocity V-band 2.0 load balancing router, Velocity V-Band Platinum load balancing router, HP ILos version 3 and version 4.
Operating Systems: Windows Enterprise Server Edition 2008 R2, and 2003, Windows 7, OS/2, IBM AS/400, VMS, UNIX, Solaris, SUSE Linux Enterprise Server (Version 11 Patch 1 & Patch 3)
Software: Web Ex, Windows Secure Copy, Note Pad ++, MS Office, Citrix Metaframe 5.5, Dragon Speak, Norton Anti Virus, McAfee, PC Anywhere, Magic, Telnet, MVS-TSO-EXTRA, IntelSync, Norton Ghost, Checkit, Jaws, Patchlink, Dell UDNA Migration Tool, ZENworks, PointSec, Citrix Receiver 4.3.
Wintel Servers: Intel processor hardware and Microsoft Windows operating system troubleshooting skills.
Service Level Agreement (SLA) adherence
Information Technology Infrastructure Library (ITIL) Methodology
Pertinent Experience
Desktop Engineer December 2106 to present
ProMedica Healthcare Systems, Monroe, MI: Migrating from McKesson to Epic Healthcare Systems
Objective
Perform the Technical Dress Rehearsal (TDR) for multiple Epic EMR go-live sites. This includes following a series of scripts that have been written to test the functionality, device integration and printer mapping of every PC in the environment
Pre-TDR script: Verify that hardware is present and working, device drivers have been installed, and that the Epic application is accessible through Citrix.
TDR script: Log in to Epic to verify that printouts of various paper types are routed to the correct printers. Verify that devices are successfully integrated with Epic, and that ancillary applications are working as expected.
Daily Activities:
Testers will be required to track their progress on paper spreadsheets, marking each step as a pass or fail for each PC. At the end of each day, they will upload their progress to a master tracking spreadsheet.
If issues are discovered, testers will be required to call a command center to report them, and then to later re-test the devices to verify that the issues have been resolved.
The test scripts are attached. Please note the following:
The scripts are currently in a draft status, and are subject to changes.
Testers will be given a spreadsheet which lists the workstations they re responsible for testing, along with which steps in the test scripts need to be performed for each PC. Approximately half of the steps on the TDR script will be N/A for any given workstation.
Screenshots of the system have been removed from the scripts per agreements with Epic. They will be present in the final scripts, and people who have never used Epic will be able to complete the scrip
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Troubleshooting network connectivity in a LAN/WAN environment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Provides backup support and assistance to the Network Administrator as needed.
Linux System Administrator March to June 2016
Johnson Controls, Inc. Migration: Cyclone Project Plymouth, MI
Migration of 140 HP ILos from Michigan to Germany and around the world Version 3 and Version 4 changing Domain name, DNS IP address, and adding additional System Admin account for migration.
Skype meetings relating to migration of servers from Michigan to Germany. Type of severs were SUSE Linux Enterprise Server (Version 11 Patch 1 & Patch 3),
Using SUSE Linux Enterprise Server Yast2, migrated 120 production servers here and around the world by changing: Hostname/DNS. Name server 1, 2, 3 IP address, Domain name, Domain search, NTP IP address, updated /etc/hosts, and update /etc/fstab settings using vi editor.
The job of these administrators will be to work with my applications support teams to make sure we migrate the servers to the new domain and validate that there are no issues with the application(s) or the servers and monitoring that we have activated them correctly
Project Lead for split between JCI and JCI automotive, Infosys connections into the Milwaukee Data center will need to differentiate the IP services running on the two IP addresses listed from the Milwaukee DC to the Holland DC. The new company Adient will be separating from the Milwaukee DC and new connections will also need to be set up, as we will no longer have connectivity into the Milwaukee Data Center. Working with other network people to find out how to reroute firewall setting s New fire wall settings from Holland MI, to Burscheid Germany.
Troubleshooter for Linux security issue with user accounts on local servers.
System Admin CAD/CAM/CAE/PIM (C3P) Application Support June 2015 to January 2016
Ford Motor Company, Dearborn, MI
Admin for global customer base utilizing multiple OS platforms: UNIX, Windows, Oracle database.
Scripting in Shell, KShell, Bash, CShell: ran update patches on servers globally utilizing Windows scripts and UNIX scripts
Working knowledge of network protocols.
Understanding of metrics (KPI) Key Performance Indicators.
Used Siemens Team Center to monitor CAD jobs being processed, stopped, not running by Team Center version 9 and Visualization Mockup 10 TcVisMockup to view the CAD jobs. Team Center enabled monitors to see jobs in the que and their status. This was done by logging in and checking different Ford sites Global. Had DBA viewing rights for Team Center.
Team center version 9 Knowledge of 2-Tier, 4-Tier, and Web client architectures and all server components/modules (e.g., Dispatcher, Global Services)
Oracle 10g and 11g
Team Center Multisite
VisMockup
Unix (Sun Solaris)
SAN (Storage Area Network), NAS (Network Attached Storage) (NFS & CIFS), HP CIFS (Samba)
Unit, Integration & System Testing for code developed / updated in the release process
Support of Team Center upgrades and releases during weekends
Had to be sure Team Center services, process, and java process were stopped, then resubmitted jobs from the Oracle database to each of the Unix servers before restarting Team Center services. Monitored each server to make sure jobs were running again.
Web EX video conferencing with other team members, both local and global, on new database programs in beta testing, server issues, and upcoming patches for UNIX and Windows servers.
Helpdesk experience with BMC Remedy tool for a global work queue. Support for deployment of global C3P application for Operation Control centers located in Chennai, India and North America. Collaboration with Ford Application Development and Application Management IT groups to resolve application issues and ensure compliance to global standards
Interfaced with various levels of business customers, engineers/designers, and other IT groups to provide quick resolution to their application concerns/issues.
System Admin Linux/Unix Team January 2013 to December 2014
Truven Health Analytics, Ann Arbor, MI
Used HP Proliant DL 360p gen8 (Firmware version 1.13) software to change System Admin password on 60 new Linux boxes added to new data center.
Managed password accounts on Linux server s physical and VLAN. Assigned host and folder user rights. Created, modified, and deleted user accounts on Linux boxes.
Modified Samba comfit file to add users to Samba.
Working with SUSE Linux Enterprise edition from the command line instead of GUI.
Self-trained and created written documentation for LDAP Admin, a custom security program written in Perl, and Puppet, a flat C file based security program.
Received training on HP Service Manager (a service ticket program) and Service Now, a cloud based ticket.
Created custom scripts to add, delete, and modify user accounts for new server hosts in Linux LDAP Admin program.
Used Zipper, NSlookup and Active Directories to run inquiries on Truven s 12,000+ servers across the United States to locate apps on the Oracle database.
Added users to AIX hosts using smitty IBM System Management Interface Tool (SMIT).
Participated in daily teleconferencing calls with Windows, UNIX, and Infrastructure Tech teams to plan data center moves
Attended meeting hosted by SUSE Linux on procedure to upgrade SUSE Linux servers to ver. 11.0, service pack 3 enterprise edition.
Provided triage for migration to new data center and backup data center. Worked with IBM and HP technical account managers to locate and update server lists and their assets as they were moved.
Referenced technical documents on SharePoint with Microsoft Office 365 to maintain and update warranty status for IBM and HP servers.
Computer Consultant February 2008 to June 2013
Troubleshooter for PC hardware and software for home users and small businesses. Solve network problems, update hardware, install and configure specialty software and provide some individualized training.
Computer Support Technician II April 2011 to September 2011
Detroit Arsenal, Network Enterprise Center, Warren, MI
Provided customer service and technical support to all e-mail, network, and computer users at the Detroit Arsenal.
Served as a technical expert and system administrator.
Responsible for conducting the installation, testing, operation, troubleshooting, and maintenance of information technology security, configuration management of telecommunications and data infrastructures in multiple buildings/locations.
Consulted with Network Enterprise Center (NEC) computer network specialists and managers to develop new programs or modifications to internal structure of systems and procedures.
Provided customer service and technical support to internal and external customers through use of Remedy ITSM ticket system.
Provided software support of Windows operating systems, Windows XP, Vista, and Windows 7.
Assisted taking physical inventory of Government Furnished Equipment (GFE) at multiple government locations.
Responsible for maintaining Information Assurance training and certification including compliance for Army Regulation (AR25.2).
Server Technician April 2011 (Temporary Assignment)
JP Morgan Data Center, Disaster and Recovery site number 3 Bellevue, MI. Part of five man team hired to populate server racks with 360 SAS disk array devices, 40 Dell Power Edge R710 servers, and 18 racks of Dell Power Vault (backup drives for servers). All SAS devices were daisy chained by SAS cables between the drives. Installed PS2 mounting brackets, wired all drives using power cables, SAS cables, and RJ45, and labeled power cords for the electricians. These upgrades were installed in a Server Farm of 4,700 servers, with multiple mainframes at this site.
Equipment used: Dell Power Edge R710 (server), Dell SAS disk array devices, Dell Power Vault (backup drives for servers), AFCO systems server racks
Network Operations Center Technician May 2010 to July 2010
Velocity, Inc., Holland, OH. Troubleshooter for load balancing routers and switches for large hotel and retail chains in the continental US. NOC performs constant 24/7, 365 networks monitoring of each location tracking routers and modems using static IP address or DDNS lookup via V-Select. Provide tech support for line and PC techs configuring routers and switches and supply them with circuit ID, subnet, and PPOE while on location. Also assist with MPOE, DSLAM and D-MARK. Remote log in to router, to make changes and reboot. Work with all carriers (AT&T, Cablevision, Comcast, Time Warner Cable and others) to handle site down issues, or if the carrier cannot log-on into their server, also to assist with T1 issues, gateways and cable lines. Track and show real up time for a location graphical to find trouble spots in equipment and lines. Analyze
charts and data of circuits to find down time for a line or location, to solve problems quickly and better assist the line and PC techs.
Hardware used: Cisco (Linksys RV082) load balancing router, Cisco (Linksys Wireless G router for mobile broadband, Velocity V-band 2.0 load balancing router, Velocity V-Band Platinum load balancing router.
Network Administrator September 2004 February 2008
TechTeam Global, Inc., Southfield, MI. Network Administrator on team that managed over 500 Dell and IBM servers for Ford North and South America; primary Admin to manage the day-to-day maintenance for 40 of the 500 servers. Primary duties included monitoring hardware devices, system and applications logs, network services, backups and backup failures (full and incremental on tape drives and hard drives), virus updates, and checks for free space on all hard drives. Audited the server queue, created trouble tickets for server issues, and ensured the Netview buckets are accurate. Scheduled down time, special projects, and Perc Array battery
reconditioning for servers and large storage tape units with site managers. Analyzed backups, policies, hardware and communication problems with tape units and RMU connections.
Security on Windows 2000 and 2003 enterprise network using Active directories. Responsible for creating folders, adding users, changing objects in the OU, setting up printers, plotters, and cues, with DHCP or TCP/IP protocol. Setup and configured Outlook accounts, remote and hands-on trouble-shooting, and deployed new computers. Backup software included Veritas (V.8.6) Net Backup Data Center and Backup Exec. Array software included Dell Open Managed Array Manager and IBM Server Raid Manager. Folders and file restores for NAS Devices, Folders and file restore for TSM Devices. Participated in the documentation team. Duties included developing written policies for security, buildings, server room procedures, as well as mapping layouts of buildings and server rooms. Also prepared documentation for new network equipment and server software.
Support Analyst August 2003 September 2004
Second position while at Ford Motor Company Global Help Desk
Analyzed calls from Ford Motor Company employees and suppliers worldwide. Handled critical plant applications for Ford manufacturing plants, and paged on call person or escalation tickets to the proper group to keep plants up and running. Re-sych remote user secure ID. tokens with satellites in space, so remote users can log into Ford Motor Company Secure Global Network. Cleared and Restarted TSO Mainframe printers and reset mainframe passwords. Worked with Covisint and AMC Supply Chain to make sure suppliers EDI transactions transferred between Ford and Suppliers. Made sure suppliers were set up to login and utilize the Ford Supplier Portal. Calls include: all Microsoft products, 3000 different Ford applications, VPN, Routers, network servers, mainframes, EDI, TSO, MVS, AS/400, wireless, laptop, Secure ID. tokens, exchange servers, outlook, Palm Pilot, Pocket PCs, Everest and all PC hardware and software issues.
Database Analyst January 2001 March 2001
St. John s Health Systems, Harper Woods, MI. Short-term database project to analyze effective way to bring hospital laboratory mainframe data from EBDIC code to ASCII code to integrate into Microsoft Access 2000, and still be compatible with health care insurance system requirements. Data needed to be automated into Access with macros.
Network Administrator November 1999 January 2001
Detroit VA Medical Center, Detroit, Michigan.
Administrator over 1600 PCs on NT 4.0 Enterprise Network
Built NT and SQL Servers for domain to run Accumax (medical database) and web software.
Helped configure and troubleshoot Citrix Metaframe (thin client) for the network.
Worked with Vista System (VA Digital Mainframe running VMS)
Maintained Microsoft Exchange Server
Responsible for NT Server and mainframe backups
Increased drive volume size and buffers on mainframe after adding several SQL servers.
Leader for Special Projects
Configured and installed bar code scanners (wireless and hard wired) to work with PC laptops and tablets (wireless and hard wired), for patient s wristband to be scanned into the PC and information sent to the Vista mainframe.
Set up JAWS software for blind employees (software converts mouse movements and keystrokes into computer spoken words). Also helped with specialized equipment including an embossing printer and Squirt (a portable note taker that translates input into Braille, so it can be sent to the embossing printer.)
Solved software, network, and printer problems associated with NT/SQL database called Accumax (medical database for keeping track of nursing home patients at the VA Medical Center.) Figured out printing problems with Accumax that the engineers at Accumax could not.
Computer Subcontractor/Consultant 1991 1999
Working through technical placement contractors, I completed short and long term projects (from 1 month
to about 1 years) for several clients including GM, Ingersoll-Rand, AT&T, Ford, ITT, Toyota, and ProMedica Healthcare Systems. Services included network administration, hardware systems specification and repair, software analysis, installation and configuration, programming, troubleshooting and software training.
A Project Summary is available upon request.
Education
Bachelor of Science, Major: Computer Science, Minor: Data Processing. University of Toledo, Toledo, Ohio
Associate of Science, Computer Programming. United College, Tampa, Florida
Associate of Arts in Business. Cero Cosa Community College, Ridge Crest, California
U.S. Air Force. Two positions: Executive Secretary for two Generals, and Photojournalist |
