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Click here or scroll down to respond to this candidateKathleen M. Karcher Phone: PHONE NUMBER AVAILABLE
Street Address email: EMAIL AVAILABLE
Qualifications: PMP certified. Certified Business Analyst. Six Sigma Greenbelt. 15+ years successful delivery of major software development projects. Strong understanding of SDLC, Agile and Waterfall methodologies.
Professional Experience
IT Project Manager, ToysRUs, Wayne, NJ, September 2011 - present
Drove delivery of projects varying in size, scope, and complexity in the Global IT Supply Chain Omni-Channel and Warehouse Management Systems areas
Led key component of 15M+ TRU webstore redesign system upgrade for Marketplace Vendor program
Successfully implemented CRM email marketing campaign and Search Engine Optimization solutions for multiple international markets
Interfaced with Business partners, Subject Matter Experts and Cross-functional Work Stream Leads to understand project requirements
Managed development of Business Requirement Documents and Functional Specifications
Managed on-site/off-shore development partners, monitored vendor time and expenses
Designed QA test strategy, led SIT/UAT testing
Managed risks, issues, actions and decisions (RAID logs)
Facilitated resolution of defects (JIRA) in Systems Integration and User Acceptance testing phases
Developed implementation plans including pilot, deployment, rollback strategy, knowledge transfer to support team
Managed change request estimation and approval process
Maintained communications to key stakeholders including project share point sites, status meetings, and executive reporting
Sr. Business Analyst, Diversified Technology Solutions, Fairfield, NJ, April 2007 July 2011
Served as onsite Business Analyst in a consulting role within Employee Services Group Portal Team at
ADP in Roseland, NJ
Developed detailed application requirements for large scale implementation of new web-based
HR/Benefits/Payroll products
Documented user requirements, created use cases and functional application specifications
Interfaced with stakeholders including business owners/subject matter experts, project managers, UI
designers, QA and development teams both on-site and off-shore
Analyzed/documented impact of change requests and system enhancements across existing applications and services
Led reviews of functional requirement documents
IT Project Manager/Business Analyst, CSG Systems, Inc., Fairfield, NJ, April 2000 April 2007
Managed all aspects of complex print & electronic billing projects for Fortune 500 clients
Facilitated requirements gathering through JAD sessions, demonstrations, walkthroughs and business user interviews
Documented business requirements and functional specifications
Developed and maintained project plans in MS Project, delivery schedules and budgets
Created test scenarios, scheduled UAT, documented results, created change orders
Insured client development maintained defined standards, including production testing and approvals
Managed critical project issues and risks
Conducted weekly status meetings, maintained issues lists, communicated project status to shareholders
Coordinated with internal departments to develop user documentation, both internal and client-facing, standardized training
IT Project Manager, HTMT/Source One Communications, Lyndhurst, NJ, January 1995 March 2000
Managed complete project development life cycle for off-shore call center & BPO programs for Fortune 500 clients in the telecommunications, cable, telecom, publishing and financial industries in the US & Canada
Consulted with clients to define application development and telecommunications requirements
Created Business Requirements Documents, project plans, timelines, communication plans
Communicated hardware installation requirements to carriers
Developed IVR scripting, call flow routing, service level requirements
Defined standard and custom reporting
Assigned tasks/monitored workgroups across multiple functional areas including off-shore development teams
Conducted quarterly performance reviews, assessed program effectiveness, identified new initiatives
Memberships/Certifications
PMP Certification, April 2007, renewed April 2017
Business Analyst Certification, August 2014
MS Project Level I & Level II Certification, September 2005
Six Sigma Greenbelt, 2002
Education
B.A. Business Administration, William Paterson University, Wayne, NJ, May 1987
References
Robert Ortiz, President, Diversified Technology Solutions, PHONE NUMBER AVAILABLE, EMAIL AVAILABLE
Raj Vedanthachari, IT Manager, ToysRUs, 631-374-1753, EMAIL AVAILABLE |
