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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Daniels Ave.
Mobile, Alabama Street Address
PHONE NUMBER AVAILABLE
EDUCATION:
Bachelor s, Business Administration, Faulkner University, Street Address
Associate s, Computer Information Systems, Southeast College, 2001
EXPERIENCE:
Mobile County Personnel (City of Mobile)
Office Assistant Sept 2016- Present
Enter and verify information, manually or using the computer, for accuracy of departmental statistics and public records, from both internal and external sources.
Assist customers or employees by providing requested information and addressing complaints by phone, electronically, or in person.
Balance, maintain, and post to registers, ledgers or journals, manually or by computer, for account accuracy.
Review and research files, records, and other documents in order to obtain information and respond to requests, complaints, inquiries, etc.
Manage multi-line phones, direct calls, and take messages in order to maintain office productivity.
Clark Personnel/ Arey Jones Educational Solutions
Computer Technician July 2016-Sept 2016
Installed IBM/HP workstations in schools and classrooms
Filled work orders for school faculty
Installation and troubleshooting of software on workstations.
Repaired workstations-hardware and software,
CSC (The Computer Merchant) / Huntington Ingalls April 2012 Jan 2016
Sr. Associate Computer Operator/ IT Support
Assisted the Scheduler with monitoring, incident reporting, and escalation of deviations in batch job processing for the mainframe and mid-tier environments.
Entered more complex commands on computers, tape drives, printers, data communications equipment, and plotters to integrate and operate equipment.
Monitored and maintained the production job schedule and ensure the schedule is adhered to in order to maintain performance.
Operated IBM Infoprint 4100 printers for print out of daily reports and company checks.
Opened and closed Remedy Incident tickets.
University of South Alabama College, Mobile, AL Jul 2007 Apr 2012
Computer Operator/Customer Service Support
Monitored IBM Mainframe.
Monitored systems and report all problems to the correct personnel.
Ensured timeliness and quality of product/service being delivered.
Performed backups as scheduled and maintain logs of all backups.
Updated and maintain system software when necessary.
Operated high speed printers (XEROX).
Load peripheral equipment such as tapes and printer paper.
Researched problems/errors and resolve situations within operations.
Electronic Data Systems BellSouth, Hoover, AL April 2001 Jun 2007
Systems Administrator/Computer Operator
Monitored, operated, and maintained hardware, software, and networks for a computing platform.
Performed first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers.
Maintained disaster recovery procedures for LAN and related equipment/software.
Monitored systems performance, gathered data, and prepared management reports.
Created and maintained user login identification (userid) information and login scripts.
Installed software/hardware, upgrade software/hardware, maintenance, minor repairs on desktop and notebook computers and printers (IBM).
Performed remote assistance on staff desktops, and documented reports from service calls.
Mobile Public Library, Mobile, AL May 98 May 01
Office Assistant
Assisted the public by answering questions, locating materials, internet searches, handling problems, and teaching library procedures; answered the phone, responded to phone-in questions or referred to appropriate office or individual.
Processed new material coming into the department, ensuring that it could be located quickly and easily. |
