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Click here or scroll down to respond to this candidateCandidate's Name
Street Address
Phone PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLE
PROFILE: Dependable professional with 22 years of experience in public relations and sales, bilingual skills (English/Spanish learning Arabic) - communication with customers and employees (including Hispanic and Hearing Impaired individuals). Experience in supervising employees, planning and implementing schedules, and designing media advertisements. Knowledge and abilities for general office duties: Strong attention to detail, organization, filing, telephone communications, client interviewing, record management, scheduling appointments, computer and data entry, multi-tasking and healthcare environment office experience.
QUALIFICATIONS/SOFTSKILLS
MS Office: Microsoft Word, Excel, Outlook, Windows, Epic, A2K3, Centricity, E smart log, Ultipro, Smart Link
Access Anywhere
PROFESSIONAL EXPERIENCE
2015 to Present Driver UBER Charlottesville, VA
Transportation of customers to and from their desired destinations
Ensure that customer arrives safely and timely to his/her destination while creating customer satisfaction.
Operate communication and navigation application
Drive privately owned vehicle to transport passengers and assure that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
Properly follow navigational directions from phone GPS and from the preferences of customers.
Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations
2014 to 2016 Unit Coordinator/Medical Records The Laurels of Charlottesville Charlottesville VA
Efficiently answered calls, redirected or took and relayed accurate messages within extremely high volume environment
Greeted and directed visitors, family members, patients in a friendly and professional manner
Provide caring, supportive customer service to patients, their families, and nursing staff
Maintained effective communication with others, both inside and outside the department, to give or obtain needed information or coordinate activities of residents (e.g., scheduling doctors appointments, transportation services, coordination with family members regarding patient care and/or needs).
Provided personalized service to doctors, nurses, other professional staff and patients
Filed documents in a resident s medical chart in a systematic order.
Responsible for gathering, processing, and maintaining patient medical records and reporting patient information
Ensured that each section of the resident s record is maintained in a neat, organized and readable format.
Maintain patient confidentiality by following and enforcing HIPAA guidelines.
2014 Adams and Garth Temporary Agency called as needed when temporary job is available
Thanksgiving Parade Character Wal-Mart Demonstration Event
2010 2014 Medical Records Release of Information (ROI) Specialist UVA /Health Port LLC Charlottesville VA
Processed all release of information, specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality productivity and customer service
Responsible for safeguarding and protecting patient's right of privacy by ensuring that only authorized individuals have access to patient's medical information and that all releases of information are in compliance with request, company policy, and HIPAA regulations.
Reviewed records for appropriate forms, logging and attaching medical record numbers.
Handled in-coming and out-going phone calls.
Assisted teammates; covered other office duties as needed
Worked professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
Candidate's Name
2011-2014 Front Desk/Receptionist Adams and Garth Temporary Agency (Legal Aid Justice Center) Charlottesville VA
Managed a multiline phone system, transferring calls to appropriate designation.
Greeted walk-ins, performed intake services, and provided general information to clients.
Received/prepped mail, forwarded to staff.
Scheduled appointments, and completed required paperwork.
Maintained statistics of specific legal data.
Translated for Hispanic and hearing impaired clientele.
Utilized knowledge of housing and immigration legalities to better assist clients and callers.
Mentored student volunteers in various tasks.
Maintained inventory for the building/attorneys needs.
Received/distributed donor funds to appropriated department.
1/2010 12/2010 Front Desk Coordinator - Medical/Volunteer in Dental Clinic Charlottesville Free Clinic and Dental Clinic
Performed all office functions, compiling computerized forms/letters, answered and routed multi-line incoming calls
Copied forms for charts, attached medical coding labels to charts. Completed assignments upon request and initiated own tasks
Checked patients in/out, responsible for Intake/identifying/assessing needs, making appointments and health care referrals
Served as liaison with other agencies to meet needs of patients; managed office responsibilities
Mentor for new volunteers training them in office/customer procedures, assisted co-workers & supervisor with other office/clinic duties
Served as interpreter as needed for Hispanic clients to arrange clinics and appointments explaining programs/services for Hispanic population
Devised & implemented procedure for clients to contribute co-pay towards their prescriptions increasing pharmacy donations by 50% from June to November
1/2010- 7/2010 Office Manager/Patient Navigator/Fundraiser Volunteer Charlottesville Health Access
Set up data base for incoming clients to enable director/other navigators access to file information/entered demographic information for each client accurately
Successfully prepared statistics data & charts in Excel for director and board presentation to provide information for grant writing.
Performed all office functions, compiling computerized forms/letters, answered incoming calls.
Responsible for Intake/identifying/assessing needs, making appointments and health care referrals. Reviewed patient s medical records prior to interview and obtained any missing forms/information needed
Served as liaison with other agencies to meet needs of clients. Served as interpreter, as needed, for Hispanic clients.
Contributed and assisted Executive Director in preparing and obtaining sponsors for fundraising activities.
Managed office responsibilities in absence of Executive Director. Mentor for new volunteers training them on office/client procedure
After screenings, provided voucher for medications at local pharmacy account and/or coordinated referrals to appropriate agencies for needed services
2008 - 2009 Project Manager/Site Coordinator/Supervisor Cavalier Services, Inc. Charlottesville, VA
Trained/supervised employees to effectively complete cleaning assignments for company contract
Increased productions of cleaning services timely so all daily tasks were completed. Provided daily schedules & monitored/evaluated employee performance for daily tasks
Maintained and processed time sheets for employees time period. Provided daily schedules & monitored/evaluated employee performance for daily tasks
Collaborated with upper management to ensure all tasks were completed as required
Designed specific reward system to motivate employees |
